Notification issues
After you get a notification, it may take some time before you receive the actual message.
If you're still having trouble, try the following troubleshooting tips.
• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile service provider for more information about web limiting and filtering services.
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If you are having issues with LINE notifications (e.g. not receiving them, only arriving when LINE is open), there may be multiple causes.
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised
Before checking and configuring your notification settings, please review the following.
• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful info
If someone sent you a message using the Silent messaging feature, you won't receive a notification. There is no way to tell on LINE if someone is using the Silent messaging feature or not.
If the issue remains after configuring the settings under the Notification settings and Solutions to common notification issues sections, please perform the actions under the Issues remain after trying all of the settings section in that order.
Note: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
> Notifications.
Note: Tap here to go to Settings from your smartphone.
2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
I'm not receiving notifications unless the LINE app is open
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advised
Avoid force closing the LINE app on iOS or Android as doing so may cause notifications to be delayed or not arrive.
1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab > > Notifications.
Note: Tap here to go to Settings from your smartphone.
2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home > > Calls and turn Integrated calling OFF.
Note: Tap here to go to Settings from your smartphone.
2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.
Note: Tap here to go to Settings from your smartphone.
2. Tap Message notifications > Sound.
3. Choose your desired sound.
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
Issues remain after trying all of the settings:
If the issue persists even after you've tried everything above, please try the following actions.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised
- If the issue persists after you've tried and confirmed everything above, it's possible that it is being caused by your device.
- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful infoNote: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
iOS users
1. Tap your device's Settings > Notifications.2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
Android users
1. In the LINE app, tap the Home tab > > Notifications.Note: Tap here to go to Settings from your smartphone.
2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
Turn notifications ON for each chat
If 
appears next to a chat's name, it means notifications are turned off.
To turn notifications ON:
1. Tap 
at the top of a chat.
2. Tap Unmute.
Unmute notifications
1. In the LINE app, tap the Home tab > > Notifications.
Note: Tap here to go to Settings from your smartphone.
2. Tap Mute.
3. Tap Off or Unmute.
Configure notifications on LINE for PC
If you're using LINE for PC, please check the following setting. If you only use LINE on your smartphone, you don't need to do this.
1. Click 
at the bottom left of LINE for PC.
2. Click Settings > Notifications.
3. Click Turn off mobile notifications when logged in to the desktop version to uncheck it.
Note: Notifications will resume while Lock mode on LINE for PC is turned on or after three minutes of inactivity.
Solutions to common notification issues:
If you're experiencing the issues below after you finish configuring all the notification settings, review the settings that can be configured on your smartphone. Confirm which of the following issues you're having, then read the corresponding troubleshooting tips.
Issues
- I'm not receiving notifications unless the LINE app is open
- My phone doesn't ring when receiving notifications or voice calls
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advisediOS users
• Low Data Mode1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
Android users
• Turn OFF Battery Saver and Adaptive Battery1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
My phone doesn't ring when receiving notifications or voice calls
iOS users
• Turn OFF Silent mode on your device• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.Note: Tap here to go to Settings from your smartphone.
2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home >
> Calls and turn Integrated calling OFF.Note: Tap here to go to Settings from your smartphone.
2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
Android users
• Turn OFF Do Not Disturb1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.Note: Tap here to go to Settings from your smartphone.
2. Tap Message notifications > Sound.
3. Choose your desired sound.
A notification badge doesn't appear on the LINE app icon
iOS users
Turn ON Badges1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Android users
If you changed the launcher (the app that lets you customize your home screen), change it back to the one that was set when you purchased your device.Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
iOS users
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Android users
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
This Help article will explain the messages sent from the LINE official accounts of companies you aren't friends with.
Useful info
If you received a message not from a company's official account but from someone you don't know, try the steps in Preventing chat messages from people you don't know and group invitations.
For inquiries related to the content of notification messages you received (e.g. changing when packages are delivered, checking job listings, when bills are due), please contact the relevant company via their official account or website.
Note: Please understand that we are unable to respond to inquiries we receive via the feedback comment field on LINE Help center articles.
About messages from the official accounts of companies you didn't add as friends:
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and when bills are due.
These notification messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.
Useful info
The name of a company's official account has a gray, blue, or green icon next to it, and the type can be distinguished by the icon color.
Note: The link above is only available in Japanese.
To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.
How notification messages work:
Companies request to send messages on LINE based on their customers' phone numbers that they have on file. A notification message will be sent if we've confirmed at the time of sending that:
• The phone number the company has on file matches your phone number registered to LINE.
• Your LINE account allows notification messages.
• Your LINE account has not blocked the company's official account.
For security reasons, we use a special method to change (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.
About messages to verify your phone number:
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.
The phone number shown in the phone number verification message is shown in the following format: (international calling prefix)(country code)(phone number, minus any 0 at the beginning).
Note: To protect your privacy, only part of your phone number is shown (e.g. a Japanese phone number of “070-0000-0000” would be shown as “+817****00000”).
If your phone number registered to LINE is different from your currently contracted phone number:
• You'll become unable to receive helpful notification messages (e.g. package delivery dates, bills that are due) from the official accounts of companies.
• You may suddenly become unable to use LINE.
For the steps to check or change the phone number registered to your account, see the following Help article.
Checking/changing your phone number
Useful info
If you don't receive the verification code for verifying your phone number, try selecting Resend code or Call me instead.
I'm not receiving the verification code text message with the phone number I entered
Note: Your phone number will be successfully verified when you receive a message from LINE saying, "New LINE notification message."
Turning off notification messages:
If you don't want to receive notification messages, do either of the following.
• Turn OFF notification messages.
• Block the relevant LINE official account.
Note: The “LINE” official account is our system account and cannot be blocked.
Useful infoFor inquiries related to the content of notification messages you received (e.g. changing when packages are delivered, checking job listings, when bills are due), please contact the relevant company via their official account or website.
Note: Please understand that we are unable to respond to inquiries we receive via the feedback comment field on LINE Help center articles.
Topics covered
- About messages from the official accounts of companies you didn't add as friends
- How notification messages work
- About messages to verify your phone number
- Turning off notification messages
About messages from the official accounts of companies you didn't add as friends:
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and when bills are due.
These notification messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.
Useful infoNote: The link above is only available in Japanese.
To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.
How notification messages work:
Companies request to send messages on LINE based on their customers' phone numbers that they have on file. A notification message will be sent if we've confirmed at the time of sending that:
• The phone number the company has on file matches your phone number registered to LINE.
• Your LINE account allows notification messages.
• Your LINE account has not blocked the company's official account.
For security reasons, we use a special method to change (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.
About messages to verify your phone number:
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.
The phone number shown in the phone number verification message is shown in the following format: (international calling prefix)(country code)(phone number, minus any 0 at the beginning).
Note: To protect your privacy, only part of your phone number is shown (e.g. a Japanese phone number of “070-0000-0000” would be shown as “+817****00000”).
If your phone number registered to LINE is different from your currently contracted phone number:
• You'll become unable to receive helpful notification messages (e.g. package delivery dates, bills that are due) from the official accounts of companies.
• You may suddenly become unable to use LINE.
For the steps to check or change the phone number registered to your account, see the following Help article.
Checking/changing your phone number
Useful infoI'm not receiving the verification code text message with the phone number I entered
Note: Your phone number will be successfully verified when you receive a message from LINE saying, "New LINE notification message."
Turning off notification messages:
If you don't want to receive notification messages, do either of the following.
• Turn OFF notification messages.
• Block the relevant LINE official account.
Note: The “LINE” official account is our system account and cannot be blocked.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.