Friend-related issues

If you can't add friends, refer to the section below based on your situation.
information icon  Useful info
If there are issues with the name of a friend or group, try the suggestions in The names of friends/groups appear as "Empty chat," "No members," or "Unknown".
"An unknown error occurred." appears Your LINE account may have been suspended for a certain period of time due to violating our Terms and Conditions of Use. Please try adding a friend again after waiting one or two days.

You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.

A friend can't be added using ID/phone number search Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
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If you're unable to add a friend via ID or phone number search, please try adding them using a QR code, a link to add a friend, or through a group member.
If a friend can't be added via ID or phone number search, it's possible that those settings were turned off, or the search feature is restricted on you or your friend's account.

Unable to search for IDs/phone numbers due to each other's settings:
Note: Please follow the steps below on your main device (typically your smartphone).

Your friend can't find you using ID/phone number search If your friend can't find you via ID or phone number search, you need to turn on the Allow others to add me by ID or Allow others to add me settings.

To allow ID searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > Settings > Profile.
3. Turn ON Allow others to add me by ID.

To allow phone number searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > Settings > Friends.
3. Turn ON Allow others to add me.

You can't find your friend using ID/phone number search If you can't find your friend via ID or phone number search, your friend needs to turn on the Allow others to add me by ID or Allow others to add me settings.

To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.

To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.

The search feature has been restricted:
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.

• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.

I have Auto-add friends turned on, but my contacts weren't added If you have Auto-add friends turned on, but a contact wasn't added to your friend list on LINE, both you and your contact need to check the settings.

Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.

To check:
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For information about the difference between main and sub devices, see Using the same LINE account on more than one device.
On your main device (typically your smartphone) 1. Go to the Home tab and tap Settings.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.

On your sub device (typically your tablet)
iPad 1. Tap Settings.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.

Android 1. From the Home tab, tap Settings.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.

If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.

If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.

I can't add friends via QR codes Generate a new QR code if the current one cannot be scanned or if "User not found" is displayed after scanning.

To regenerate your QR code:
1. Tap scan icon on the right side of the search bar.
Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.

If you're still unable to add friends via QR code after following the above steps, please try a different method.

A message appears saying the LINE account I'm trying to add can't accept any more friends There are limits to the number of accounts you can add as friends and the number of accounts that you can add you.

If the above error message appears, you will not be able to add the account in question as a friend.

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