I can't use the group feature

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If you're unable to use features such as creating, deleting, or inviting others to groups, see the information below.

I get an error when creating/deleting/inviting others to groups

Your use of the service may have been suspended due to a violation or suspected violation of the Terms of Use.

Below are the main standards for what constitutes violations.

  • Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions
  • Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person
  • Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
  • Planning or sending invitations to inappropriate meetings or assemblies that involve minors
  • Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time

For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.

The temporary suspension period is between 24 hours and seven days. However, depending on the nature of the violation, suspensions longer than seven days may be applied.

You can use the suspended feature again once the suspension period is over.

Please refer to Standards regarding posts on LINE on LINE Safety Center and take care not to engage in any activity that could result in your use being suspended in the future.

I can't send or receive group chat messages

If you can't send or receive group chat messages, you may have been suspended from doing so in that group due to a violation of the Terms of Use.

Suspension of sending and receiving group chat messages is carried out in accordance with LY Corporation's Terms of Use.

Note: For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.


Main standards that constitute violations

  • Engaging in fraudulent or fraud-related activities

I can't use other group features

Your use of the group may have been suspended due to a suspected violation of the Terms of Use.

Group suspension is carried out in accordance with LY Corporation's Terms of Use.

Note: For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.


Main standards that constitute violations

  • Engaging in fraudulent or fraud-related activities