Help center

General solutions for issues with LINE

How to contact us if you're having problems with LINE

About My Inquiries

The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note:

- You can use My Inquiries if you contacted us from within LINE or a related service app, as well as from the Inquiry Form after logging in to LINE.

- You cannot access My Inquiries on LINE for PC.

- LINE Customer Care will also reply to the email address you enter when sending your inquiry.

- The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.

Each of your inquiries will have one of the following statuses and will appear in your history for one year from the date it was received.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

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Reinstalling LINE

I can't install or update LINE

You might see the following error messages when installing or updating LINE:

Examples of errors

- Error retrieving information from server. (RPC:S-**:AEC-0)

- Error code: **

Note: A number will appear in place of the asterisks.

You may be able to resolve the issue by trying the following. If you have any questions about the following steps, we recommend checking the manufacturer's website, or contacting them directly.

Clear the cache and data from the Google Play store app:

1. On your device, tap Settings > Apps or Application Manager.

2. Tap Google Play Store > Storage.

3. Tap Clear cache or Delete cache.

4. Tap Clear data or Delete data.

Make sure you have enough free space:

1. On your device, tap Settings > Storage and Memory or Storage.

2. Tap Internal Storage.

3. Delete any unnecessary data if you have less than 1 GB of free space under Available.

Reset your Google account:

Please be assured that trying the following will just reset your Google account and will not delete it.

1. On your device, tap Settings > Accounts > Google.

2. Tap the options icon at the top right of the screen > Remove account.

3. Restart your device and add your Google account.

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General solutions

General solutions for issues with LINE

How to contact us if you're having problems with LINE

About My Inquiries

Reinstalling LINE

I can't install or update LINE

Some pages for LINE and other family apps are not displaying properly

Support for LINE Lite has ended