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Some pages for LINE and other family apps are not displaying properly toggle
If you are using an Android device:
If some pages for LINE and other family apps are not displaying properly, please refer to the following steps:

1. Install the latest version of the Android System WebView from the Google Play Store.
2. If you still experience problems after installing Android System WebView, please try installing the latest version of the Chrome browser.


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General solutions toggle

If you are having issues with LINE, first please try the following:

 

• Close all running apps.

• Restart your device and the app.

• Update LINE to the latest version.

 

Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

 

If you experience network errors or images do not appear properly, please try the following:

 

• Delete any unnecessary apps and data on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

 

To clear the LINE app's cache:

1. On your device go to Settings > Apps > LINE.

2. Check under STORAGE > tap Clear data.

Note: The steps may appear differently depending on the device.

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How to contact us if you are having problems with LINE toggle
Many problems can be solved by referring to our Help articles. Before contacting us, please see if the issue you're having is addressed in an article on our Help page.


If you are unable to resolve the issue from a Help article, please contact us via the Problem Report Form.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.

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