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Some pages for LINE and other family apps are not displaying properly toggle
If you are using an Android device:
If some pages for LINE and other family apps are not displaying properly, please refer to the following steps:

1. Install the latest version of the Android System WebView from the Google Play Store.
2. If you still experience problems after installing Android System WebView, please try installing the latest version of the Chrome browser.


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General solutions for issues with LINE toggle

If you're having issues with LINE, try the following troubleshooting tips.

• Close all running apps.

• Restart LINE and your device.

• Update LINE to the latest version.

 

Additionally, issues may occur if you do not use LINE with the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

 

If you experience network errors or images do not appear properly, try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

 

To clear the LINE app's cache:

1. On your device go to Settings > Apps > LINE.

2. Check under Storage > tap Clear cache.

Note: These steps may appear differently depending on your device.

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How to contact us if you're having problems with LINE toggle
Many issues can be resolved by referring to our Help articles. Before contacting us, see if the issue you're having is addressed in an article on the LINE Help page. 

If you're unable to resolve the issue you’re having with a Help article, contact us via one of the links below.
Note: If you can't log in to your LINE account, select Continue without logging in.


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I can't install or update LINE toggle
You might see the following error messages when installing or updating LINE:

Examples of errors
- Error retrieving information from server. (RPC:S-**:AEC-0)
- Error code: **
Note: A number will appear in place of the asterisks.

You may be able to resolve the issue by trying the following. If you have any questions about the following steps, we recommend checking the manufacturer's website, or contacting them directly.

Clear the cache and data from the Google Play store app:
1. On your device, tap Settings > Apps or Application Manager.
2. Tap Google Play Store > Storage.
3. Tap Clear cache or Delete cache.
4. Tap Clear data or Delete data.

Make sure you have enough free space:
1. On your device, tap Settings > Storage and Memory or Storage.
2. Tap Internal Storage.
3. Delete any unnecessary data if you have less than 1 GB of free space under Available.

Reset your Google account:
Please be assured that trying the following will just reset your Google account and will not delete it.

1. On your device, tap Settings > Accounts > Google.
2. Tap the options icon at the top right of the screen > Remove account.
3. Restart your device and add your Google account.

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I suddenly became unable to use OpenChat toggle
Your use of OpenChat may have been temporarily suspended for violating (or being suspected of violating) the Terms and Conditions of Use. If this is the case, you will not be able to:
• Send messages
• Create Notes
• Create or join OpenChat groups
Note: You can use OpenChat again once the suspension period is over.

Please refer to "12. Restrictions" in the LINE Terms and Conditions of Use and take care not to engage in any activity that could result in your use of OpenChat being suspended in the future.

If you don't think you did anything that violates the Terms and Conditions of Use, please contact us via the Inquiry Form.

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