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Problems

Some pages for LINE and other family apps are not displaying properly toggle
If you are using an Android device:
If some pages for LINE and other family apps are not displaying properly, please refer to the following steps:

1. Install the latest version of the Android System WebView from the Google Play Store.
2. If you still experience problems after installing Android System WebView, please try installing the latest version of the Chrome browser.


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General solutions toggle

If you are having issues with LINE, first please try the following:

 

• Close all running apps.

• Restart your device and the app.

• Update LINE to the latest version.

 

Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

 

If you experience network errors or images do not appear properly, please try the following:

 

• Delete any unnecessary apps and data on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

 

To clear the LINE app's cache:

1. On your device go to Settings > Apps > LINE.

2. Check under STORAGE > tap Clear data.

Note: The steps may appear differently depending on the device.

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How to contact us if you are having problems with LINE toggle
Many problems can be solved by referring to our Help articles. Before contacting us, please see if the issue you're having is addressed in an article on our Help page.

If you are unable to resolve the issue from a Help article, please contact us via the Inquiry Form.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.

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I can't install or update LINE toggle
You might see the following error messages when installing or updating LINE:

Examples of errors
- Error retrieving information from server. (RPC:S-**:AEC-0)
- Error code: **
Note: A number will appear in place of the asterisks.

You may be able to resolve the issue by trying the following. If you have any questions about the following steps, we recommend checking the manufacturer's website, or contacting them directly.

Clear the cache and data from the Google Play store app:
1. On your device, tap Settings > Apps or Application Manager.
2. Tap Google Play Store > Storage.
3. Tap Clear cache or Delete cache.
4. Tap Clear data or Delete data.

Make sure you have enough free space:
1. On your device, tap Settings > Storage and Memory or Storage.
2. Tap Internal Storage.
3. Delete any unnecessary data if you have less than 1 GB of free space under Available.

Reset your Google account:
Please be assured that trying the following will just reset your Google account and will not delete it.

1. On your device, tap Settings > Accounts > Google.
2. Tap the options icon at the top right of the screen > Remove account.
3. Restart your device and add your Google account.

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