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Credit Cards

How do I add or delete a card? toggle
You can add or delete a credit or debit card by tapping Add Credit Cards from the LINE Pay main menu or Settings > Credit Cards.

To register a card:
Enter your card number, expiration date, and security code.
Note: If you have not set a LINE Pay passcode, you must set one when you register a card. After agreeing to the Terms of Use, enter your card information and set a passcode to complete the registration.

You can add multiple cards and set the card you use most often as your Main Card. Please see here for the types of cards you can register.

To delete a card:
Go to Settings in the LINE Pay main menu to select the card you wish to delete.
• For Android: Tap and hold the image of the card.
• For iOS: Swipe the image of the card to the left.

Please note that deleting a card does not delete the Purchase History.

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How do I make payments with my card registered to LINE Pay? toggle

After choosing a product from a merchant that accepts LINE Pay (such as LINE STORE), select LINE Pay as the payment method when checking out. Then select the card you wish to use on the LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept LINE Pay vary by country.


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Can I see the breakdown of credit card payments? toggle

You will receive a message from the LINE Pay official account with the details of your LINE Pay transactions.

 

You can also go to LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to LINE Pay, you can only check the transaction details in the message sent from the LINE Pay official account.

 

From the Settings menu, there are many features you can use including managing your credit card.

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Which credit and debit cards can be used? toggle

The following credit and debit cards are accepted:

 

VISA, MasterCard, JCB, American Express, and Diners.

 

Please note that depending on the merchant or country, some card types may not be accepted. Please note you cannot register a LINE Pay card.

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I lost my card registered on LINE Pay. toggle
If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on LINE Pay again.

If you have the card reissued, please register the new card on LINE Pay.

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What happens if my registered card expired? toggle
If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to have them issue you a new one. When you receive a new card, you can register the details by going to Settings from the main menu.

Please note that the details of your expired card will not be deleted automatically. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a registered card, please refer to the following Help article relevant to the country and region you are using LINE in.

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What is a main card? toggle
You can save multiple credit cards on your account and designate the one you use the most often as your main card. If you have a main card selected, it will be displayed first when making payments.

To change your main card, go to Settings > Credit Cards.

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My attempts to register a credit card are failing toggle

If you are unable to add your card even though you have added all the information correctly, please check the following:

 

1. Does the card support online payments?

2. Can the card be used overseas?

3. Is the card a corporate card? (Corporate cards can be used on LINE Pay, but there may be restrictions on the type of merchants and online payments that they can be used for.)

 

If you need further clarification, please contact your card company.

 

If you receive a notice that says you have reached the maximum number of registration attempts, please see this article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle
The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Are there any cards that are not accepted? toggle

LINE Pay accepts five types of credit and debit cards: Visa, MasterCard, JCB, American Express, and Diners. You may not be able to use a card depending on the type of card, the country of issue, and the merchant.

 

- Visa and MasterCard: Accepted by all LINE Pay merchants

- JCB, American Express, and Diners: Accepted by a limited number of merchants.

Please note some merchants may have restrictions on JCB cards issued from South Korea.

 

We are working on a feature to display only the card types accepted by the merchant.

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How many credit cards or debit cards can I add? toggle
Each user can add up to four credit or debit cards.

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Why did I get a message saying I exceeded the number of times to add cards? toggle

To ensure the safety of the service, users may add cards up to five times every seven days. If you exceed that limit, you will have to wait another seven days after adding the fifth card before you can add another one.

 

We apologize for this inconvenience and thank you for your understanding.

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I can't add or pay with my debit card toggle
If you are unable to add or pay with a card after you added all of the information correctly, please check the following.

1. Does the credit card you are trying to use support online payments?
2. Is overseas use enabled for the card you are trying to use?
3. Are there sufficient funds in the bank account linked to the card? If not, please deposit some money into the account first.

If you need further clarification, please contact your card company.

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