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Credit Cards

How do I register or delete a card? toggle
You can register or delete a credit or debit card by tapping Add Credit Card from the main menu on LINE Pay or go to Settings and tap Credit Cards.

To register a card:
Enter your card number, expiration date, and security code.
Note: If you haven't set a LINE Pay passcode, you'll need to set one when you register a card. After agreeing to the Terms of Use, enter your card information and set a passcode to complete the registration.

You can register multiple cards and set the card you use most often as your Main Card. Please see here for the types of cards you can register.

To delete a card:
Go to Settings > Credit Cards, and tap the X mark at the top right of the card you want to delete.

Please note that deleting a card will not delete its purchase history.

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How do I make payments with my card registered to LINE Pay? toggle

After choosing a product from a merchant that accepts LINE Pay (such as LINE STORE), select LINE Pay as the payment method when checking out. Then select the card you wish to use on the LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept LINE Pay vary by country.


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Where can I see my credit card payment details? toggle
You will receive a message from the LINE Pay official account with the details of your LINE Pay transactions.

You can also see a list of your transactions in your LINE Pay history by following the steps below:

1. From the LINE Pay main menu, tap History.
2. At the top of the screen, tap All and select the relevant credit card.
Note: If you make payments without signing up for LINE Pay, you will only be able to see the details of your purchases from the messages sent by the LINE Pay official account.

You can also manage your credit cards and more by going to Settings from the LINE Pay main menu.

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Which credit and debit cards can be used? toggle

The following credit and debit cards are accepted:

 

VISA, MasterCard, JCB, American Express, and Diners.

 

Depending on the merchant or country, some card types may not be accepted.

Note: You cannot register a LINE Pay card.

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I lost my card registered on LINE Pay. toggle
If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on LINE Pay again.

If you have the card reissued, please register the new card on LINE Pay.

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What happens if my registered card expired? toggle
If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to have them issue you a new one. When you receive a new card, you can register the details by going to Settings from the main menu.

Please note that the details of your expired card will not be deleted automatically. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a registered card, please refer to the following Help article relevant to the country and region you are using LINE in.

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What is a main card? toggle
You can save multiple credit cards on your account and designate the one you use the most often as your main card. If you have a main card selected, it will be displayed first when making payments.

To change your main card, go to Settings > Credit Cards.

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My attempts to register a credit card are failing toggle

If you are unable to add your card even though you have added all the information correctly, please check the following:

 

1. Does the card support online payments?

2. Can the card be used overseas?

3. Is the card a corporate card? (Corporate cards can be used on LINE Pay, but there may be restrictions on the type of merchants and online payments that they can be used for.)

 

If you need further clarification, please contact your card company.

 

If you receive a notice that says you have reached the maximum number of registration attempts, please see this article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle
The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Are there any cards that are not accepted? toggle

LINE Pay accepts five types of credit and debit cards: Visa, MasterCard, JCB, American Express, and Diners. You may not be able to use a card depending on the type of card, the country of issue, and the merchant.

 

- Visa and MasterCard: Accepted by all LINE Pay merchants

- JCB, American Express, and Diners: Accepted by a limited number of merchants.

Please note some merchants may have restrictions on JCB cards issued from South Korea.

 

We are working on a feature to display only the card types accepted by the merchant.

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How many credit cards or debit cards can I add? toggle
Each user can add up to four credit or debit cards.

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Why did I get a message saying I exceeded the number of times to add cards? toggle

To ensure the safety of the service, users may try up to five times to register a card every seven days. If you exceed that limit, you will have to wait another seven days after the fifth attempt before you can try adding a card.

 

We apologize for this inconvenience and thank you for your understanding.

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I can't add or pay with my debit card toggle
If you are unable to register or pay with a debit card after you entered all of the information correctly, please check the following.

1. Does the card you are trying to use support online payments?
2. Is overseas use enabled for the card you are trying to use?
3. Are there sufficient funds in the bank account linked to the card? If not, please deposit some money into the account first.

If you need further clarification, please contact your card company.

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LINE Pay credit card verification toggle
LINE Pay's credit card verification works in cooperation with the 3-D Secure systems offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on LINE Pay. Afterwards, all you need to do to make a payment is enter your LINE Pay passcode.

If you're using LINE Pay in Taiwan, please see this page for details.

When verifying your card, LINE Pay uses a secure network to check that your card company uses the 3-D Secure system. Even if you've never signed up for 3-D Secure, you can sign up for it right away from LINE Pay as long as your card company offers it.
 
Each credit card company may have a different service name for their 3-D Secure system.

Additionally, you won’t be able to register a card on LINE Pay if the company for that card doesn't offer 3-D Secure.

When your card is verified, a very small payment will be charged to your credit card in order to check its validity. The payment will immediately be canceled and the amount for that payment will be refunded to your card.

If you are unable to verify your credit card, please see this Help article.

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Why can't I verify my credit card? toggle
Please see the information below that corresponds to your situation.

A message saying “Unable to verify the card” or “Please try again with a different card” appeared:
The details of the 3-D Secure system may vary by card company. If you encounter an issue verifying your card, please inquire with your card company directly.

Additionally, cards issued by companies that do not provide 3-D Secure cannot be registered on LINE Pay.

For more information about LINE Pay’s credit card verification, please see this Help article.

I forgot the password to verify my credit card/I didn't receive the OTP (one time password):
LINE Pay’s card verification service uses the 3-D Secure system offered by your credit card company.

If you've forgotten your password or are unable to receive the OTP, please inquire with your credit company directly.

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