LINE

Making Payments

What payment methods are available on Rabbit LINE Pay? toggle
With Rabbit LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your Rabbit LINE Pay balance.

Payment limits when using your Rabbit LINE Pay balance
Per payment: THB 49,999
Total per day: THB 99,999

To add money to your Rabbit LINE Pay balance, please see the following Help articles.

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Which services and stores accept Rabbit LINE Pay? toggle
You can use Rabbit LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use Rabbit LINE Pay to keep expanding in the future.

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How do I cancel a transaction? toggle
To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Has a transaction been completed if the Transaction Completed status says "Waiting…"? toggle
Transaction completed notifications are sent at the time a payment is made.

In cases where a merchant does not finalize the order after a payment is made, the payment will be canceled automatically.

If a payment is canceled, you will receive a notice about the cancellation and the order will be marked as canceled on your order history.

Finalized orders will have a date that appears for Transaction Completed.

If an order shows up as "Waiting...", it means it is in the final stages of being processed.

Note: The finalization process differs depending on the merchant; however, the results will be confirmed within a few hours.

You can view the results of a payment made by a merchant from your purchase history following the steps below:

1. From the main menu, tap Settings.
2. Tap Purchase History or Account Activity.

You can also view your payments via Notices.

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I can't make purchases with my card toggle
If you're not able to make purchases with your card, it may be due to the following:

• Your card information is invalid.
• There was a temporary error.
• The fraud prevention system was activated.

Please check and verify whether your card can be used for online purchases, and that the card information was entered correctly.

If you are still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.

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Can I make payments at physical store locations? toggle
Yes, you can make payments at some stores by scanning a code.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

There are two ways to make payments at physical store locations by scanning a code. For more information, please refer to the following Help articles.
Note: The steps to use the following methods will vary depending on the country the phone number you are using the service with was issued from.

Reading a store's code (Scan):

Showing the store your code (My Code):

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Why can't I make payments using Rabbit LINE Pay on my smartphone? toggle

If a payment failed to process when using Rabbit LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the Rabbit LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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Can I make purchases without registering to Rabbit LINE Pay? toggle
If you're a LINE user, you can use Rabbit LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your Rabbit LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the Rabbit LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.
Note: If you are not registered to Rabbit LINE Pay and want to make a purchase, you must agree to the following:

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What is My Code used for? toggle
The My Code feature allows you to make payments with Rabbit LINE Pay at merchant stores by scanning your code.

1. From the Rabbit LINE Pay main menu, tap My Code.
2. Select your payment method.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.
Note: If you haven't set a Rabbit LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

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Has the transaction been completed if the Transaction Completed status says toggle
Transaction completed notifications for Rabbit LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.
If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it means it is in the final stages of being processed.
The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on Rabbit LINE Pay.

Steps to check your payment history
1. In Rabbit LINE Pay tap Settings > Credit Card Purchase History or Purchase History.
You can also confirm via Notices.

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases with Rabbit LINE Pay by scanning a code at some Rabbit LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the Rabbit LINE Pay app to make a payment.

1. From Rabbit LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.
Note: If you haven't set a Rabbit LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your Rabbit LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

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How do I make a purchase? toggle
Please follow the steps below to make purchases using Rabbit LINE Pay.

If you are registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Rabbit LINE Pay will start up on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your Rabbit LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. If you have not registered a phone number to your LINE account, register your phone number now.
Note: You cannot make payments unless you have a phone number registered to your LINE account.
3. Enter your credit card details.
4. Select whether or not you want to join Rabbit LINE Pay.
Note: If you choose to join Rabbit LINE Pay, set a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from Rabbit LINE Pay with the transaction details.

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Making payments with My Code toggle
To make payments at physical store locations using the My Code feature from the Rabbit LINE Pay app, please refer to the steps below:
 
1. From the Rabbit LINE Pay main menu, tap My Code.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one when you select My Code.
2. Select a payment method, then tap OK.
3. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:
• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.
• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:
Minimum per day: THB 1
Maximum per day: THB 99,999
Maximum per transaction: THB 49,999
Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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How to pay an electric bill toggle
You can pay an electric bill from either the main menu on Rabbit LINE Pay or from a bill alert as follows:

Rabbit LINE Pay
1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.
2. Enter the CA No. > tap OK.
3. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
4. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
5. Enter your passcode.
6. Confirm the final payment amount > tap Pay.

Bill Alert
1. Tap the link from the bill alert message sent to you on LINE.
2. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
3. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your passcode.
5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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How to receive bill alerts toggle
To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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Can I make partial payments? toggle
No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.

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The code reader can't read the barcode on a bill toggle
If you're having trouble scanning a barcode, try moving the camera a little closer or farther away.

LINE users with a Japanese phone number:
If the barcode still can't be read after trying the above, please make the payment at a participating location noted on the back of the bill.

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