Help center

Changing your plan/course

Canceling your subscription during the free trial

What happens to my downloaded stickers and emoji if I cancel my subscription?

Using your previous stickers and emoji after signing up for a LINE Stickers Premium course (plan) again

Re-subscribing to a canceled plan (course) while it's still valid

Canceling a subscription

Follow the steps below to cancel your subscription.

Note: You can cancel an auto-renewal subscription up to 24 hours before its next renewal date.

1. Tap the Home tab > Settings.

2. Tap Stickers > Manage subscription > Manage subscription.

3. Tap the plan name that appears and follow the on-screen instructions to cancel your subscription.

Note:

- For more information, see this Google Play Help page.

- If you subscribed to LINE Stickers Premium from LINE STORE, a pop-up will appear asking you to open LINE STORE. Please go there to cancel your subscription. (See this Help article for details.)

If you finished canceling the subscription, you should see the subscription expiration date or the date it was canceled on the Manage subscription screen after you tap the plan's name. This means the plan will not renew automatically.

Note: Even after canceling your subscription, it will show up as "Active" in the LINE app and as "LINE Stickers Premium" on the Subscriptions screen in Google Play. You can use the plan until it expires.

If the subscription cancelation screen doesn't appear:

You may be logged in with a different Google account from the one you used to subscribe to your plan (e.g. because you have multiple Google accounts).

Use the steps on this Google Play Help page to switch to the right Google account, then check if LINE Stickers Premium appears on the Subscriptions screen.

If you're still unable to cancel your subscription after trying everything above, please contact us via the Inquiry Form so we can look into it.

We'd also like to ask for your feedback in order to make future improvements to the service. Please tell us why you are canceling your subscription in the LINE Stickers Premium Customer Satisfaction Survey. (Selecting the link will take you to the survey page.)

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