If a payment failed to process when using LINE Pay on your smartphone, please try the following:
- Update LINE to the latest version.
- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.
- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.