LINE

Official accounts

Staying safe when making calls on LINE toggle
We have received reports of blackmail occurring due to abuse of the video call feature.

Please take care not to make video calls of a private nature that could put you at any kind of risk, and refrain from calling or accepting calls from anyone you do not know or trust.

Example of how blackmail can occur:
Someone is persuaded to make a video call of a revealing or sexual nature. The other caller records the video session and threatens to show it to the person's family and friends if they don't pay money.

If you are asked to do anything that violates your privacy or find the content to be inappropriate during a call with an official account, please block and report the account.

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About limited-time call requests toggle
If a call request from an official account says it will expire after 30 minutes, it means you need to make your call to the account within 30 minutes of receiving the request.

After 30 minutes have passed, you will no longer be able to use a call request. In this case, please ask the official account to send you a call request again.

Once your voice or video call has started, you can keep talking with the LINE official account for as long as you like.

Note: Before starting a voice/video call, check the name, profile, and verified badge color of the official account to make sure it is authentic.

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What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding LINE official accounts as friends toggle
To add a LINE official account as a friend: 
1. Tap the Home/Friends tab > your friend list > Official accounts.
2. Tap the Official Accounts icon at the top right of the screen, select or search for the official account that you want to add, and then tap Add on the account's profile page.
Note: Official account IDs include the "@" symbol.

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I got a message about a login/unsuccessful login attempt to my account with LINE for PC or iPad toggle
These messages are sent when your account tries to log in to LINE for PC or iPad.

If the message you receive says that the login attempt was unsuccessful, it means there was an attempted login to LINE with your registered email address but it failed because your password was entered incorrectly.

The message saying that a login was detected lets you know when your account has been logged in to with one of the following methods:
• An email address/password
• A QR code
• Your device unlock method

If you received this message even though you did not try to log in to LINE, it means that someone else tried to log in using your email address and password. If you don't remember logging in yourself, see this Help article.

When Allow login is turned OFF in your LINE settings, your account cannot be logged in to with LINE for PC or iPad, even if your email address and password are entered correctly.

Note: You'll still receive a notification message if your password is entered incorrectly on the login screen.

For more information about the Allow login setting, see this Help article.

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I got a message saying my version of LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you received this message but aren't trying to log in, it's possible that a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying someone logged in to my LINE account on another device toggle
This message is sent when the information you registered on LINE is used to transfer or log in to your account.

Please see this Help article for details about checking what devices are logged in to your LINE account and LINE services.

If you received this message but aren't trying to log in, it means a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying another device's LINE app requested to verify my phone number toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle
When you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that lets you log in to websites without entering your email address and password by using information from a website you've already logged in to.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message. 
Note: For sites that do not use LINE Login v2.1, you'll just receive a regular login notification.

SSO type login notifications will appear as one of the messages below.
Note: The first sentences in these messages may not appear.

For successful logins:
"We've detected a login to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can log out here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

For unsuccessful logins:
"We've detected an unsuccessful login attempt to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can check which devices are logged into your account here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

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Starting voice/video calls with official accounts toggle
You can make voice and video calls to LINE official accounts in order to make reservations or ask questions.
Note: Before starting a voice/video call, check the name, profile, and verified badge color of the official account to make sure it is authentic.  

To make a call from an official account's profile page:
1. Check the profile of the official account you want to call and tap the phone icon.
Note: If the official account can use voice calls, you'll see "Free" under the phone icon.
2. Tap Start call.

To make a call from a chat:
1. Tap Call in the call request message you receive from the official account.
2. Tap Start call.

Call requests may only be valid for a limited time. For details about limited-time call requests, see this Help article.

Also, the features you can use will differ depending on your version of LINE.

LINE version 10.16.0 or later:
You can use all of the available features.

LINE versions from 10.0.0 and earlier than 10.16.0:
You cannot use limited-time call requests. Update LINE to the latest version here to use all of its features.

If a call seems inappropriate or does not match the content of the official account, please block or report the account. 

Note:
- If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.
- If call quality is low, try using a Wi-Fi connection.

For information on how to switch from a voice call to a video call, see this Help article.

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Switching to a video call when calling an official account toggle
To switch to a video call when calling a LINE official account, follow the steps below.
Note: Before starting a voice/video call, be sure to check the official account's name, profile, and verified badge color.

1. Start a call from the official account's profile page or chat.
2. On the voice call screen, tap the video camera icon.

If a call seems inappropriate or does not match the content of the official account, please block and report the account.

Note:
- If the LINE official account administrator has not allowed video calls in their settings, you will not be able to switch to a video call.
- Face Play and effects cannot be used in video calls with LINE official accounts.

For more information on starting calls, see this Help article.

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