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I get an error when I enter my email address or password

If you see an error after entering your email address or password when logging in to LINE for Chrome, you may have entered the wrong information.

Make sure that your login information is correct by following the steps below, then try logging in again.

1. Enter your email address and password on a notepad app. Make sure that:

• There are no extra spaces.

• Everything was entered in half-width characters.

• The characters were entered correctly (letters are case sensitive).

2. Copy the email address and password you entered on the notepad app.

3. Start LINE for Chrome, paste your email address and password into their respective fields, then log in.

If you've tried the method above but are still experiencing an issue, it's possible that the login information you entered is different from the information registered to your LINE account.

You can check your email address if you registered one on the smartphone version of LINE. For the steps to do so, see the Help article for Android or iOS.

If you can't log in even though you've entered your email address correctly, you may have entered the wrong password. For the steps to change your password, see this Help article.

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General solutions for issues with LINE

Why did a phone number/password error appear?

If you see a phone number/password error when logging in to the PC version of LINE, you may have accidentally entered the wrong information.

Check the following to make sure there are no mistakes with your login information and try logging in once again.

Note: You can only log in using your phone number if you signed up for LINE on PC.

If you signed up for LINE on a smartphone, you can log in using your email address or QR code.

1. Enter your phone number and password in a notepad app.

Make sure:

- There are no extra spaces.

- Everything was entered in half-width characters.

- Characters were entered correctly (letters are case sensitive).

2. Copy the phone number and password you entered.

3. Start the PC version of LINE and paste your phone number and password into their respective fields, then log in.

If you’re still unable to log in with the steps above, it’s possible your password was entered incorrectly.

To change your password, please see this Help article.

If you’re using the Windows or Mac version of LINE, click the icon next to the password field after entering your password to display it and make sure it’s correct.

Which versions of LINE can I use on PC?