Transferring your LINE account with a phone number

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You can only use this feature on your main device (typically your smartphone).
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

To transfer your LINE account with a phone number, follow both steps below in order.

If you can currently use your LINE account, make preparations to transfer it

Follow the steps in Preparing to transfer your LINE account.

Transfer your LINE account

After you've finished the preparations, transfer your LINE account with the following steps.

  1. Open LINE on your new main device and tap Log in.
    Note: If you're using an Android device, tap Main device > OK.
  2. Tap Log in with another method > Log in with phone number > Continue.
  3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap right arrow > OK or Send.
  4. Enter the verification code you received via text message.
    Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
  5. Tap Yes, that's my account.
  6. Enter your password and tap right arrow.
    Note: If you forgot your password, see Registering/checking/changing your email address and password.
  7. On the "Did you back up your chat history?" screen, tap Continue.
    Note: Tapping Continue will make your LINE account inaccessible on your old device.
  8. For Android users, choose your preferred account on the "Select your Google account" screen, then tap OK.
  9. Tap Restore chat history.
  10. Enter your backup PIN.
    Note:
    - The backup PIN entry screen will appear if you have a backup PIN set on your old device.
    - See Setting a PIN code to set one up.
    - If you used Premium Backup, you don't need to enter your backup PIN.
    (Only available to LYP Premium members in Japan and LINE Premium members in Thailand.)
  11. On the "Your chat history is being restored" screen, tap Continue.
  12. Choose whether to add friends from your device's contacts, then tap right arrow.
  13. Choose whether to verify your age.
    Note: The age verification screen will appear if you have not verified your age.
  14. Confirm the "Regarding Usage of Your Information" consent screen.
    Note: In some cases, this screen will not appear.