Account transfer methods

The method for transferring a LINE account with a different phone number differs depending on the country you live in. Please select the steps for where you currently live.

Users that live in Hong Kong, Japan, Korea, Taiwan, or Thailand To transfer your LINE account with a different phone number, make preparations to transfer it, then follow the steps below.

To transfer your LINE account with a different phone number:
1. Open LINE on your new device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap right arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
5. On the "Do you already have an account?" screen, tap Yes, transfer my account.
6. Select a login method.
7. Enter the phone number or email address registered to your account, then tap right arrow.
8. Enter your password and tap right arrow.
Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
9. Continue verification on the "How to finish transferring your account" screen.
Note: See The "How to finish transferring your account" screen appeared for details.
10. Confirm the LINE account that is displayed and tap Log in.
11. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device. If you want to restore your chat history, be sure to back them up on your old device before transferring your account.
12. Tap Restore chat history.
13. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your previous device.
- See Setting a PIN code to set one up.
14. On the "Your chat history is being restored" screen, tap Continue.
15. Choose whether to add friends from your device's contacts, then tap right arrow.
16. For users in Japan, choose whether to verify your age.
Note: If you've already verified your age, this screen will not appear.
17. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, the screens from steps 9 and 17 will not appear.

See also:
I verified my phone number, but I see someone else's name

Users that live in other countries Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0.

You cannot transfer your LINE account with a different phone number than the one registered to your LINE account.

If you're using a different phone number on a new device, you can change your phone number on your previous device, then transfer your LINE account with your phone number or refer to the steps in the following Help article to transfer your account.

Transferring your LINE account with your Apple ID/Google account

Was this page helpful?