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Creating/transferring a LINE account
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Checking/changing your registered information
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LINE VOOM
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Get more out of LINE
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Safety/Security
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LINE Pay
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About Business Alliances
Account
I forgot my passcode
You can reset your passcode by following the steps below.
If you've registered a credit card:
1. Tap Forgot your passcode(PIN)? under the passcode input box.
2. Enter your registered credit card information in the identity verification form and tap OK.
Note:
- Your credit card information needs to have been registered as a payment method for at least 24 hours before you can use it for identity verification.
- If you incorrectly enter your card information five times, use of your account will be restricted. In this case, please contact us here.
3. Tap OK on the pop-up notification about receiving the verification code phone call.
4. Enter the verification code you receive over the phone and tap OK.
Note: Your registered phone number will receive a call from a private number.
5. Set a new passcode.
If you haven't registered a credit card:
1. Tap Forgot your passcode(PIN)? under the passcode input box.
2. Tap OK on the pop-up notification about receiving the verification code phone call.
3. Enter the verification code you receive over the phone and tap OK.
Note: Your registered phone number will receive a call from a private number.
4. After you've verified your identity, a temporary passcode will be sent to your registered email address; enter it on the passcode entry screen.
5. Tap OK on the "Set a new passcode?" pop-up and reset your passcode.
If the steps to reset your passcode don't appear, but the screen to delete your account does:
For security reasons, you cannot reset your passcode if you don't have a credit card or an email address registered to LINE Pay.
In this case, please delete your LINE Pay account from the "Delete LINE Pay Account" screen, and then register for LINE Pay again.
Note: After re-registering, your previous purchase history will be deleted.
If you don't know or can't use your registered phone number:
You need to delete your LINE Pay account and register for a new one. Please contact LINE Pay Customer Care so we can help you delete your account.
For more information about deleting your LINE Pay account, see this Help article.
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Changing your passcode
To change your passcode:
1. From the LINE Pay menu, go to Settings > Passcode (PIN) > Change Passcode (PIN).
2. Enter your current passcode.
3. Enter your new passcode on the "Set Passcode" screen.
For the best online security, make sure to set a different password/passcode for each internet service you use.
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About passcode lock
Setting a passcode on LINE Pay lets you protect your account and the important information it contains (such as your balance and card information) in case your phone is lost or stolen.
To set your passcode, go to the LINE Pay main menu and tap Settings > Passcode.
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Can I deactivate my account?
To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.
To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.
If you wish to delete your account instead of deactivating it, please see this article.
Please note that LINE Pay accounts are free, and no money will be moved unless you use LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.
If you wish to delete your account instead of deactivating it, please see this article.
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I want to reactivate my account
If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.
The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. If you forgot your passcode, please see here.
If you haven't set a LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.
You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or the Facebook account it is linked with), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.
• Deleting your LINE Pay account
When you tap Reset Account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.
• Using the LINE Pay account you had been using again
Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the LINE Pay account you had been using again by going to More > LINE Pay from the LINE app.
• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.
You cannot access LINE Pay because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. Additionally, you will be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.
For more information on transferring your account, please refer to this article.
If you cannot use your LINE Pay account because you changed devices, please contact us here.
You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.
You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, please see here.
If you enter the wrong information (credit card information, etc.) more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.
You cannot access your account for reasons other than the above
Please contact us here.
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How to reactivate your account
The procedure to reactivate your account differs depending on the reason your account was suspended and the country you registered your account in (the country code of your registered phone number).
Please refer to the article relevant to your country.
- For Japan, see this article.
- For Taiwan, see this article.
- For Thailand, see this article.
- For Indonesia, see this article.
- For all other countries, see this article.
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Can I continue using LINE Pay after changing to a new device?
Yes, you can continue using LINE Pay even if you change to a new device.
To do so, install LINE on your new device, and perform “LINE User Login” to carry over your LINE account and with it, your LINE Pay account information.
Please see this article for the detailed carry over procedure.
However, you will not be able to use LINE Pay in the following cases.
1. If you carry over your LINE account to a device operating on an OS not supported by LINE Pay.
Please note that all OSes except iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.
2. If you carry over your LINE account using a phone number from a different country as before.
Please delete your LINE Pay account before changing to the new device in the above cases. Please see this article for the detailed account deletion procedure.
To do so, install LINE on your new device, and perform “LINE User Login” to carry over your LINE account and with it, your LINE Pay account information.
Please see this article for the detailed carry over procedure.
However, you will not be able to use LINE Pay in the following cases.
1. If you carry over your LINE account to a device operating on an OS not supported by LINE Pay.
Please note that all OSes except iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.
2. If you carry over your LINE account using a phone number from a different country as before.
Please delete your LINE Pay account before changing to the new device in the above cases. Please see this article for the detailed account deletion procedure.
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I can't use my account after changing devices
If you create a new account instead of selecting Log in after changing to a new device or reinstalling LINE, your LINE Pay account information will not be transferred.
To use LINE Pay on your new LINE account, please sign up again.
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Can I use the same LINE Pay account on multiple devices?
LINE Pay cannot be used on multiple devices at the same time.
For steps on how to sign up for LINE Pay, please refer to the following Help article based on the country or region you are using LINE in.
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How to verify your identity if you forgot your passcode
The procedure to verify your identity in order to reset your passcode differs depending on the country you registered your LINE account in (the country code of your registered phone number).
Please refer to the article relevant to your country.
- For Japan, see this article.
- For Taiwan, see this article.
- For Thailand, see this article.
- For Indonesia, see this article.
- For all other countries, see this article.
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Checking the phone number and email address registered to your LINE Pay account
To check the phone number and email address registered to your LINE Pay account:
1. Tap the Home tab > See more next to Services.
2. Tap LINE Pay.
3. Tap Settings > My info.
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Why can't I set a passcode?
In order to use LINE Pay safely, you're required to set a 6-digit passcode.
Please be aware that you cannot set one if:
• The same number is being used three or more times consecutively
E.g. 111***
• There are less than two kinds of numbers, even if they are not consecutive
E.g. 202020
• There is a set of three numbers in ascending or descending order
E.g. 123***, 876***
• The last four digits of the phone number registered to LINE Pay is used
E.g. If your registered phone number is 090-1234-5678, your passcode can't include 5678.
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