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LINE TODAY

General features

Why doesn't LINE TODAY appear on the main menu? toggle
LINE TODAY appears on the main menu for LINE version 6.9.0 and later.

For information about the recommended specifications for LINE, see this Help article.
Note:
- If you're using a version of LINE earlier than 6.8.x with an Android OS earlier than 4.1.x, LINE TODAY will appear at the top of the Timeline screen.
- This feature is not supported on iPad.

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I want to change the LINE TODAY tab to the Calls tab on the main menu toggle
To change the LINE TODAY tab to the Calls tab, by following the steps below: 

1. Tap More > Settings > Calls.
2. Tap Calls/News tab selection.
3. Select the tab you wish to appear.

Note:
- The option to choose which tab appears is available from LINE version 7.1.0 and later.
- Depending on your specifications, News will appear instead of LINE TODAY.

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Searching news articles toggle
To search news articles: 
1. Tap LINE TODAY.
2. Type what you're looking for in the search box at the top of the screen.
Note: Depending on your specifications, News will appear instead of LINE TODAY.

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OpenChat

OpenChat issues

I suddenly became unable to use OpenChat toggle
Your use of OpenChat may have been temporarily suspended for violating (or being suspected of violating) the Terms and Conditions of Use. If this is the case, you will not be able to:
• Send messages
• Create Notes
• Create or join OpenChat groups
Note: You can use OpenChat again once the suspension period is over.

Please refer to "12. Restrictions" in the LINE Terms and Conditions of Use and take care not to engage in any activity that could result in your use of OpenChat being suspended in the future.

If you don't think you did anything that violates the Terms and Conditions of Use, please contact us via the Inquiry Form.

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Keep

Pinning items in Keep toggle
You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to pin > Pin.
• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to unpin > Unpin.
• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Sharing content saved in Keep to other apps toggle
To share photos, videos, and other content saved in Keep: 

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Choose the content you want to share, then tap the share icon at the bottom right of the screen.
3. Tap Share in other app and select an app to share with.

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Deleting content from Keep toggle
To delete multiple items at once: 
1. Go to the Home/Friends tab andtap Keepto the right of your profile icon.
2. Select either All, Photos & videos, Links, Memos, or Files to find what you want to delete.
3. Tap the options icon at the top right of the screen > Select items.
4. Select what you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

To delete items individually:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Select either All, Photos & videos, Links, Memos, or Files to find what you want to delete.
3. Next to the content you want to delete, tap "..." > Delete.

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Uploading content to Keep toggle
To upload content to Keep, follow the steps below.

Photos/videos:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Photo/Video.
3. Choose the photo or video you want to upload from the camera roll, then tap Choose.

Memos:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Memo.
3. Enter text directly, then tap Save.

Files:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > File.
3. Select the file you want to upload from the iOS Files app.

Links:
1. Copy the URL for a link, then open Keep.
2. Tap Add at the bottom of the screen.

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About collections toggle
Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:
1. Choose the item you want to add and tap "+".
2. Select a collection.

From a chat:
1. Tap and hold the item you want to save > Keep.
2. Tap Save.
3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.

Note:
- You can create up to 100 collections.
- There is no limit to the number of items that can be saved in each collection.
- Rest assured that deleting a collection will not delete the items in it.
- Your Favorites collection cannot be deleted or renamed.

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How long can I save files? toggle
Keep has a storage capacity of 1GB with no limit on the storage period.
However, individual files over 50MB are limited to a 30 day storage period. On the list screen, these files will appear with a D-29 mark and the number will countdown daily.

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I can't save my photos toggle
If you are unable to upload photos, please see the following:

1. You may be over Keep's storage limit
Keep has a total storage limit of 1GB. If you have reached the 1GB limit, you will not be able to save any more files. Please try freeing up some space before adding more files.

2. The file size is too large
You cannot save photos over a certain size and resolution.
The following file sizes can be uploaded:
 - 1 file up to 20MB
 - Resolution up to 10,000x10,000 pixels

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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About Keep toggle
Keep is a personal storage service that makes it easy for you to save content and share it with your friends. It lets you upload chat room messages (text), photos, videos, and voice messages directly to LINE's servers.

To see your files saved in Keep, tap your name on your friend list > Keep.

Note:
- You can store up to 1GB of data.
- Files over 50MB will only be saved for 30 days.

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Official accounts

Official accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle
To add a LINE official account as a friend: 
1. Start LINE and tap the Home tab > Friends > Official accounts.
Note: On some devices, tap the More tab > Official accounts.
2. Find the official account by browsing the list or using the search icon, then tap Add.
Note: Official account IDs include the "@" symbol.

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I got a login notification from the LINE official account toggle
The account from which you received a message is the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.

Please check the Help article below for the chat message you received:




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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle
When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received either of these messages but didn't try logging in to your account, it may be because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you're having issues, please see this Help article and change your password.

Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, please see here.

If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.

For more information about changing your registered email address, please see here.

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I got a message saying LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you aren't trying to log in to LINE, you may have received the message because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you received this message but aren't trying to log in, please change your password by referring to this Help article.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying someone logged in to my LINE account on another device toggle
This chat message is sent out when your registered information on LINE is used to transfer or log in to your account.

If you received this message even though you didn't transfer or log in to your own account, it's possible that a third-party was trying to log in to your account using your information.

If you can currently use your LINE account, it means that it has not been logged into by a third-party. Please change your password by following the steps in this Help article.

In the event that you keep receiving messages after changing your password, try changing your registered email address.

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I got a message saying another device's LINE app requested to verify my phone number toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle
When you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that lets you log in to websites without entering your email address and password by using information from a website you've already logged in to.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message. 
Note: For sites that do not use LINE Login v2.1, you'll just receive a regular login notification.

SSO type login notifications will appear as one of the messages below.
Note: The first sentences in these messages may not appear.

For successful logins:
"We've detected a login to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can log out here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

For unsuccessful logins:
"We've detected an unsuccessful login attempt to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can check which devices are logged into your account here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

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LINE Beacon

I'm still seeing banners even though LINE Beacon is turned off toggle
If Bluetooth is enabled on your device, it will detect Bluetooth Low Energy (BLE) signals from nearby beacons, regardless of whether the LINE Beacon setting in the app is turned on or not. If a nearby beacon transmits a signal compatible with LINE Beacon, a banner will show up in the app.

In these cases, LINE will receive information including the detected device and contact date, but will not obtain internal identifiers or any information that can identify you.

LINE and the official account of the beacon operator will obtain your beacon contact information and internal identifiers only when both LINE Beacon and your device's Bluetooth are turned on. This allows us to share useful information and services related to the beacon you came into contact with.

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About LINE Beacon toggle
From information about new products and services to coupons and sales, LINE Beacon lets you receive special messages on LINE via the official accounts of stores and train stations that have beacons (Bluetooth transmitters).

For information on how you can use LINE Beacon, see this Help article.

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Using LINE Beacon toggle
To use LINE Beacon, you need to do the following:

• Turn Bluetooth ON in your smartphone settings.

• From LINE, tap Settings > Privacy > Provide usage data, and turn LINE Beacon ON.
Note: If you're viewing this article on your smartphone, tap here to go to the Provide usage data screen.

• From your smartphone settings, allow your location to be shared with LINE.
Note: Depending on your device, LINE Beacon's performance may be affected if you don't allow your location information to be shared. (The feature may be restricted in some cases on iOS devices, and will not be available for use on Android devices.)

• Make sure you're using a smartphone that meets our recommended specifications.
Note: This feature is not supported on iPads and Android tablets.

When you have the above settings configured and are near a store or station that uses LINE Beacon, you can get the following on LINE:

• Information on new products and services
• Special messages with coupons, information about sales, and more
Note: You need to add the relevant store or service's official account as a friend on LINE to receive this information.

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I'm having issues with LINE Beacon toggle
If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE Things

About LINE Things toggle
LINE Things allows you to communicate and interact with the things around you by connecting them to LINE.

After linking your electronic devices to LINE using LINE Things, you can check and control them from LINE.

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LINE for PC

Using LINE for PC toggle
To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking if you're logged in to LINE for PC toggle
You can check if you're logged in to LINE for PC from your smartphone.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.


You can also log out from the PC your account is currently signed in to by tapping Log out.

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LINE for iPad

Disallowing logins to the iPad version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking if you're logged in to LINE on an iPad toggle
You can check if you're logged in to LINE on an iPad from your smartphone.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.


You can also log out from the iPad your account is currently signed in to by tapping Log out.

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Other

Checking what devices are logged in to your LINE account and LINE services toggle
You can check what devices are logged in to your LINE account and LINE services by following the steps below.
Note: With the smartphone version of LINE, the same account cannot be used on multiple devices. See here for details.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to.
Note:
- If you don’t remember logging in to one or more of the devices listed on this screen, log out of those devices and then change your password.
- If you want to log out from all devices that are currently logged in to LINE services, tap Log out from all services.

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About LINE Labs toggle
The LINE Labs service offers you features that may be released as official services in the future on a trial basis.

To enable the features offered in LINE Labs: 
1. From the More or Friends tab, tap Settings > LINE Labs.
2. Turn the features you want to use ON.

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Using specific features from your device's home screen toggle
You can use the features below by tapping and holding the LINE icon on your device's home screen.

• New chat
• My Code payment
• QR code reader
• Mute

Note: Depending on the launcher app, these features may not appear on Android devices.

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Sharing content from other apps on LINE toggle
To share something from another app: 
1. Tap the share icon on the screen you're viewing.
Note: If LINE doesn't appear, swipe left on the row of apps and tap More. On the Activities screen, turn ON the LINE app and tap Done.
2. Tap LINE.
3. Select who you want to share with, then tap Send.

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About Text scan toggle
This feature recognizes words in photos and converts them into text, which can then be copied, translated, and sent in chats.

To use Text scan when taking a photo:
1. Tap the camera icon next to the text box in a chat.
2. Swipe right on the shooting modes at the bottom of the screen and select Scan text.
3. Take a photo.
Note: You can also tap "[A]" after taking a photo.

To use Text scan with a photo shared in a chat:
1. Tap the menu icon at the top of the chat screen > Photos & videos.
2. Tap the photo you want to use.
3. Tap "[A]".

To use Text scan with a photo saved on your device:
1. Tap the photo icon next to the text box in a chat.
2. Tap the photo you want to use.
3. Tap "[A]".

To use Text scan from the QR code reader:
1. Tap the QR code icon on the right side of the search bar at the top of the Home/Friends, Chats, or News tab.
2. Tap Scan text at the bottom of the screen.
3. Take a photo.

For information on copying or translating text from a photo, see this Help article.

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Copying/translating text with Text scan toggle
After you've used Text scan to convert text from a photo, you can copy/translate it by following the steps below.
Note:
- For information on how to use Text scan, see this Help article.
- All of the text that was scanned will be automatically selected. If you want to select only a certain part of the text, drag your finger to select it.

To copy text:
Tap Copy.

To translate text:
Tap the globe icon.
Note: To change the target language, tap the language at the bottom of the translation screen.

You can also copy translated text by tapping Copy above the translation. Tapping Share automatically pastes the copied text in your chat text input field. The text will also be pasted automatically if you go to Timeline and tap Post or go to Keep and tap Save. (You can also paste the copied text manually.)

If Text scan doesn't appear, update LINE to the latest version here.

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About the QR code reader toggle
The QR code reader can scan QR codes for LINE and a variety of other QR code types. To use this feature, follow the steps below.

From the search bar:
Note: You can use the search bar on the Home/Friends, Chats, or News tab.
1. Tap the QR code icon on the right side of the search bar.
2. Tap Scan QR code.

From the add friends screen:
1. Tap the Home/Friends tab > the add friends icon at the top right.
2. Tap QR code.

From profile settings:
1. Tap the Home/Friends tab > Settings > Profile.
2. Tap My QR code.
3. Tap Scan QR code.

The QR code reader can be used for:
• LINE Pay (My Code) payments 
• Adding friends via QR Code
• Accessing URLs via QR code
• Displaying text via QR code
• Scanning barcodes

Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

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