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About account transfer

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Content saved in Keep (excluding content in your Keep Memo chat)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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Transferring your LINE account toggle
If you change devices, you can keep using your LINE account by transferring it to your new device.

To transfer your LINE account, you need to have either:
• A phone number, email address, and password registered to LINE
• A Facebook account or Apple ID linked to LINE
Note: You can only use your Apple ID to transfer your account to another iOS device.

Make sure that you have the necessary information registered to your LINE account by checking the Help articles below.





For information on linking your LINE account with Facebook or your Apple ID, see the following Help articles.



For the steps to transfer your account, see the Help articles below.



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Transferring your account with Facebook toggle
Before transferring your account, make sure that you have a valid Facebook account linked to LINE. 

To transfer your account with your linked Facebook account:
1. Open LINE and tap Log in.
2. Tap Continue with Facebook and log in to your Facebook account.
3. On the message saying "You previously logged in to LINE with Facebook," tap Continue.
4. When the message saying "Another device is already using this account," appears, tap Delete & continue.
5. Tap Yes, restore my chats > Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.
6. Choose whether to restore your chat history.
7. Choose whether to add friends from your device's contacts, then tap the arrow.

You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future. 

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How to transfer your LINE account when restoring your iPhone from a backup toggle
You still need to transfer your LINE account after restoring from an iTunes or iCloud backup.

To transfer your account:
1. Start LINE.
2. Tap Verify on the identity verification screen.
3. Enter your registered email address and password, then tap OK.
4. If you see the Update notice screen, tap Verify phone number or Log in with Facebook.

If you can't use LINE after restoring from an iTunes or iCloud backup, see this Help article.

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Transferring your LINE account (if you can't receive text messages) toggle
If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card provided by a carrier other than LINE Mobile, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

• Link your Facebook account or Apple ID to the smartphone version of LINE before changing devices



Also, make sure to back up your chat history if you want to transfer it.

• Transfer your LINE account on your new device
For the steps to transfer your account, refer to the following Help articles.


Note: You can only use your Apple ID to transfer your account to another iOS device.

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Transferring your account with a phone number toggle
Before transferring your account with a phone number, be sure to:

When you're all ready, transfer your account by following the steps below: 

1. Open LINE and tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code.
4. Tap Yes, that's my account.
5. Enter your password and tap the arrow.
6. Tap Yes, restore my chats > Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.
7. Choose whether to restore your chat history.
8. Choose whether to add friends from your contacts, then tap the arrow.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.

If your phone number will change when you transfer your account, see this Help article.

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Transferring your account with a different phone number toggle
Before you transfer your LINE account with a phone number that's different from the one you have registered, be sure to:
• Turn ON the Allow account transfer setting.

When you're all ready, transfer your account by following the steps below: 
1. Open LINE and tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
4. On the "Already have an account?" screen, tap Yes, transfer my account.
5. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.
6. Enter your password and tap the arrow.
7. Continue verification on the "How to finish transferring your account" screen.
8. Confirm the account that is displayed and tap Log in.
9. Tap Yes, restore my chats > Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.
10. Choose whether to restore your chat history.
11. Choose whether to add friends from your contacts, then tap the arrow.
12. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, the screens mentioned in steps 7 and 12 won't appear.

If you see someone else's name after verifying your phone number, see this Help article.

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Transferring your account if your phone number has changed toggle
Please see the information below for your situation.

If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.

If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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