Transferring your LINE account with Premium Backup

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By transferring your LINE account, you can continue using LINE with the same account even when switching devices or experiencing technical issues with your device.

This Help article is about transferring LINE accounts using Premium Backup.
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.

For information on how to transfer your account in a different situation, see the LINE account transfer guide.

Account transfer process

Transferring your LINE account is done in the order numbered below.

  1. Prepare to transfer your LINE account (e.g. check your registered information, back up your chat history) on your previous device.
  2. Check the methods for transferring a LINE account in the section below, and follow the guide that applies to your situation.

How to transfer your account

If you have your previous device

See the "Transfer steps (with Quick Start)" section below if you see the following screen when you open LINE on your new device.
Note:
- If you see a different screen, see the "Transfer steps (when Quick Start is unavailable)" section.
- If you use Quick Start, the chat history saved in Premium Backup will automatically be restored.

Transfer steps (with Quick Start)

Preparations needed to transfer your account with Quick Start

You need to enter your phone number and password to transfer your account with Quick Start.

If you don't know your registered information on LINE, tap the Home tab > Settings > Account to check.

For other ways to change your info, see Checking/changing your phone number and Registering/checking/changing your email address and password.

Transferring your account with Quick Start

  1. Have both your old device and new device ready.
  2. Set up your new device with Quick Start.
  3. Open LINE on your new device.
  4. Tap Verify.
  5. Enter your phone number.
  6. Enter the verification code sent in the text message.
  7. Enter your password.
    Note: If you encounter any issues with Quick Start, please contact Apple Support.
Transfer steps (when Quick Start is unavailable)

What you actually see on your smartphone may vary from the contents of this page.

When transferring your account, please follow what you see on your smartphone.

1. Open LINE on your new device

Open LINE on your new device and tap Log in.

2. Tap Log in with QR Code, then scan it

To transfer your account with a QR code, see the steps below.

From the menu that appears, tap Log in with QR code > Scan QR code.
Note: We recommend transferring your account with a QR code because it allows you to skip entering your password or PIN code in the later steps.

3. Display your QR code on your previous device

Open LINE on your previous device, and tap the Home tab > Settings > Easy transfer QR code to display your QR code.
Note:
- If you haven't yet backed up your chat history, see the "4. Back up your chat history" section in Preparing to transfer your LINE account.
- You cannot back up your data after this step.
- If a QR code isn't shown, check if LINE has been updated to the latest version.

4. Scan the QR code with your new device

Scan the easy transfer QR code you displayed on your previous device with your new device.

5. Verify your identity with your previous device

After you scan the QR code, the message "Did you just scan this QR code?" will appear on your previous device.

If you were the one who scanned it, check Yes, I scanned the QR code myself, then tap Continue.

After that, verify your identity with the method you use to unlock your lock screen (e.g. facial recognition, fingerprint recognition, passcode).

6. Log in on your new device

Tap Log in on your new device.
Note: When you tap Log in on your new device, your account will be deleted from your previous device.

7. Restore your chat history

Confirm the details shown, then tap Restore chat history > Continue.

The time it takes to complete the restoration varies depending on the amount of chat history and your network connection.

After tapping Continue, the restoration will continue in the background.

Please keep in mind that once you tap Restore chat history, LINE will become unavailable on your previous device.

8. Proceed through each step to transfer your account

Proceed through each step while following the onscreen guidance shown on your new device.

When you see the Home screen, your LINE account transfer is complete.
Note: If you're in Hong Kong, Japan, Korea, Taiwan, or Thailand and you changed your phone number as well as your device, you'll need to manually update your phone number on the LINE Settings screen after transferring your account.

If a pop-up saying "Restoring chats" appears when you tap the Chats tab, that means your chat history hasn't been completely restored yet. You can check the status of the restoration by tapping See progress.

If you don't have your previous device

How to transfer your account

What you actually see on your smartphone may vary from the contents of this page.

When transferring your account, please follow what you see on your smartphone.

1. Open LINE on your new device

Open LINE on your new device and tap Log in.

2. Tap Log in with another method

This step explains how to log in with your phone number.
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

From the menu shown, tap Log in with another method > Log in with phone number.

Note:
- If you are transferring your LINE account with an Apple ID/Google account, see Transferring your LINE account with your Apple ID/Google account.
- You can no longer use Facebook to log in as of mid-January 2024.

3. Enter your phone number and then enter the code you receive via text message

Enter the phone number of your current smartphone (the new device you'll be using) and tap right arrow.

Enter the verification code you receive via text message.

4. Confirm that the information shown is yours

Confirm that the information shown is your correct information.

If your information is correct, select Yes, that's my account to proceed to the next step.

5. Enter your password

Enter your previously registered LINE password and log in to LINE on your new device.

If you forgot your password, please reset it.

When you reset your password, your Premium Backup data will be deleted. If you no longer have your previous device and don't remember your password, you will not be able to restore your Premium Backup data.

6. Restore your chat history

Confirm the details shown, then tap Continue to restore your chat history.

Please be aware that once you tap Continue, LINE will become unavailable on your previous device.

Between two devices with the same OS (e.g. iOS to iOS, Android to Android)

Between an iOS and an Android device

If you want to restore your chat history, tap Restore chat history > Continue.

If you tapped Skip for now, you can back up your chat history by tapping the Home tab > Settings > Chat history backup or Back up and restore chat history > Restore > Restore.

7. Proceed through each step to transfer your account

Proceed through each step while following the onscreen guidance shown on your new device.

When you see the Home screen, your LINE account has been transferred.

Note: If a pop-up saying "Restoring chats" appears when you tap the Chats tab, that means your chat history hasn't been completely restored yet. You can check the status of the restoration by tapping See progress.