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Chat-Related Features

Starting a group chat toggle
Chats with the Members of a Group
1. Select the group you want to chat with on your friends list.
2. Tap Group Chat.



Chats with Multiple Friends
1. Go to the Chats tab.
2. Tap the speech balloon icon at the top right.
3. Select the friends you want to chat with from the list.
4. Tap Chat at the bottom or OK at the top right of the screen to start chatting.

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"Read" indication in group chats toggle
The number displayed beside the Read mark in group chats shows how many people have read your message. However, on some devices, the system marks the message as read once a notification is received, so the Read indication does not always mean that the user has seen the message. Please use the Read mark only as a rough indicator of whether your friends have read your message.

The time shown beside the Read mark is the time you sent the message, and not the time the recipient read it.

Please be assured that only the members of a chat can see the messages exchanged in it. LINE treats the chat history and other information of its users as important personal information, and handles them with maximum security.

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Leaving a group chat toggle
To leave a group or multi-person chat, please follow the steps below.

Leaving a Group
1. Tap the name of the group you want to leave.
2. Tap the thumbnails of the members, the Posts button, or the Albums button.
3. Tap the gear icon.
4. Tap "Leave this Group."



Leaving a Multi-Person Chat
1. Go to the Chats tab.
2. Tap the multi-person chat you want to leave.
3. Tap the "V" button at the top right.
4. Tap Leave Chat or Leave.



Once all members of a group leave, all information posted to the group will be deleted. If you leave a group or multi-person chat, you will no longer be able to restore the information you posted to it.

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Creating a post toggle
To create a post to share with your friends, please follow the steps below.

Groups
1. Tap the name of the group you want to create the post in on your friends list.
2. Tap Posts on the pop-up.
3. Tap the pencil icon at the bottom of the screen.



1-on-1 Chats
1. Open the chat with the friend you want to share the post with.
2. Tap the document icon at the top right.
3. Tap Post.
4. After entering your message, tap the check at the top right.



You can attach stickers, images, videos, URLs, and locations to posts.
- You can attach up to 20 stickers, images, or videos to each post.
- You can attach one URL and location respectively to each post.
- Sound and animated stickers cannot be attached along with normal stickers. Only one can be attached.

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Editing and deleting posts toggle
To edit or delete a post, please follow the steps below.

1. Tap the post you want to edit or delete.
2. Tap the three dots at the top right.
3. Select Edit Post or Delete Post, then tap OK.



You can only edit and delete posts you created yourself. Currently, only text can be edited.

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Creating an album toggle
To create a new album, please follow the steps below.

Groups
1. Tap the name of the group you want to create the album in on your friends list.
2. Tap Album on the pop-up.
3. Tap the "+" icon at the bottom right or Create Album.



1-on-1 Chats
1. Open the chat with the friend you want to share the album with.
2. Tap the document icon at the top right.
3. Tap Albums.
4. Tap the "+" icon at the bottom right or Create Album.

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Deleting an album toggle
To delete an album, please follow the steps below.

1. Tap the album you want to delete.
2. Tap the name of the album.
3. Tap Delete Album.

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Uploading photos to albums toggle
To upload photos to an album, please follow the steps below.

1. Tap the document icon at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album you want to upload to.
4. Tap the "+" icon at the top right.

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Saving and deleting photos from albums toggle
To save or delete photos from an album, please follow the steps below.

1. Tap the document icon at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album containing the photo you want to save or delete, then select the photo.
4. Tap the Save button or the menu at the bottom left followed by Delete.



Any member of a group can save and delete photos from albums. Please note that deleted photos cannot be restored.

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Post and album notifications toggle
Notifications for posts and albums are sent to you as push notifications and to the bell menu on your Timeline. If you do not wish to receive notifications for posts and albums, please follow the steps below.

Groups
1. Go to the group you do not wish to receive post and album notifications from.
2. Tap the gear icon next to the Members tab.
3. Turn off Timeline Notification.



1-on-1 Chats
1. Open the chat you do not wish to receive post and album notifications from.
2. Tap the document icon at the top right.
3. Tap the gear icon next to the Albums tab.
4. Turn off Timeline Notification.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Posts and albums when leaving a group toggle
Your posts, albums, and photos will not be deleted even if you leave a group. If there are any posts, albums, and photos that you want to delete, please do so before leaving the group.

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Renaming an album toggle
1. Go to the Friends tab.
2. Tap the name of the friend or group with the album you want to rename.
3. For 1-on-1 chats, tap Chat > “V” > Albums. For groups, tap Album.
4. Tap the album that you want to rename.
5. Tap the album name at the top left. If no name was entered, the date that the album was created will be shown.
6. Tap Rename Album.
7. Enter a new album name and click Save.

Album names must be unique and no longer than 20 characters.

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Max number of albums toggle
Max number of albums per chat: 100
Max number of photos per album: 1,000
Max number of photos per upload: 100

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About stickers and emoji that appear when entering in letters toggle
The suggestion feature helps you find emoji and stickers that match words you enter. This feature currently offers support for English, Japanese, Spanish, Traditional Chinese, and more. Even more languages will be added in the future.

Only the default free emoji and stickers and some paid stickers are supported. Support for more stickers will be added in the future.

To turn suggestions on or off, please follow the steps below.

1. Go to the More or "..." tab > Settings > “Chats & Voice Calls.”
2. Tap Display Suggestions, then turn Display Suggestions on or off.

Settings

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Archiving chats toggle
To archive a chat, please follow the steps below.

1. Go to the Chats tab.
2. Tap the three dots at the top right, or Edit at the top left.
3. Select the chats you want to archive on the Edit Chat List, then tap Archive at the bottom right.



To view an archived chat again, please follow the steps below.

1-on-1 and Group Chats
1. Select the friend or group from the Friends tab.
2. Tap Chat on the pop-up.



If you cannot find the friend on your friends list because you have not added them, have deleted them, or they have deleted their account, you will not be able to view the chat again.

Multi-Person Chats
Ask one of your friends to send a message in the chat.

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Searching for chats toggle
You can search your chats using the search box on the Chats tab.

1. Pull the list of chats down or tap the search icon at the top right.
2. Enter the keywords you wish to search for in the “Search for Chats and Messages” box.

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Reporting toggle
If you receive spam messages from people who are not your friends, you can report them. To report a user, please follow the steps below.

1. Tap the "V" button at the top right.
2. Tap Chat Settings.
3. Tap Report.
4. Select the reason you are reporting the user, then tap Agree and Send.



After receiving your report, we will look into the matter and take appropriate action if the user is found to be in violation of our Terms and Conditions of Use. Please understand that we cannot inform you of the detailed results of our investigation and the action taken in order to protect the user's privacy.

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