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Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Cannot add friends using ID Search toggle
If you are having issues with adding friends using ID search, please check the following settings.

If Your Friend Cannot Find Your ID
1. Go to the More or “…” tab > Settings > Profile, or tap Profile below.
2. Turn on “Allow Others to Add by ID.”

Profile

If You Cannot Find Your Friend’s ID
Your friend may not have enabled “Allow Others to Add by ID.” Please ask them to check their settings.

To prevent abuse of the ID search feature, we suspend its use when you search too many times in a given period of time. We cannot provide any details about how long your account is suspended for due to security reasons.

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Cannot add friends using "Shake it!" toggle
When using "Shake it!", your friend will not be added until “Friend Added!” is displayed after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Please note that you need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

Steps to Add Friends Using “Shake it!”
1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Shake it!”.
3. Both you and your friend should shake your phones, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Check that “Friend Added!” is displayed.

Add Friends

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Cannot add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > Profile > QR Code, tap the three dots at the top right of the page, then select “Generate New QR Code.”

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