How do I back up my chats?
If you would like to back up your chats, please do the following.
1. Tap Chats on the main menu bar
2. Tap the chat you wish to save
3. Tap V at the top right
4. Tap Settings from the menu
5. Tap Export Chat History
6. Tap Send by Email
Images sent will not be backed up.
If you do not receive the message even after you have finished sending it, please check your spam folder. If it is still not delivered, please enter another email address where possible.
Can I cancel or delete a message that has already been sent?
Sorry, you cannot cancel or delete messages that you have already sent.
What are the [Read] signs? Do the times shown tell us when the message was read?
The Read signs indicate that the person has seen your message.
In group chat-rooms, the signs will be shown as Read by 2 etc., showing the number of people who have seen your message within the group.
Depending upon the other person’s device, the Read signs may be shown when the person has received notification of your message, and therefore it does not necessarily mean that the person has read your message.
The times displayed indicate the time you sent the messages.
It is not the time the other person viewed the message.
Please use these features as a rough estimate only.
How can I block messages from people who are not my friends?
You can reject messages from people who are not your friends by using the following steps.
iPhone and Android
1. Tap More on the main menu bar
2. Tap Settings
3. Tap Privacy
4. Turn on Reject Messages
On Android devices, a check in the box next to Reject Messages indicates that the option has been turned on.
1. Tap Settings on the main menu
2. Tap Privacy Settings
3. Turn on Filter Messages
Can I use the normal default emoticons on my device?
As we cannot offer any official support for emoticons/emoji not provided by us, we recommend that you use our LINE emoji in your chats. If using other emoji, there may be occasions where they cannot be displayed properly.
We hope you have fun using our emoji!
What does the gray exclamation mark in the chat window mean?
A gray exclamation mark right next to a message or picture indicates that the item was not delivered successfully. Please try sending the item again later when the network becomes stable.
To resend a failed message, please do the the following:
1. Tap the exclamation mark.
2. Tap Resend.
How do I send a video, picture or location information?
To send video, picture or location info, tap the [+] button from the message input line to display a popup menu, then tap the appropriate option.
You can send video, pictures and location information that are taken by yourself or stored in your album.
You can also send your current location or a specific location found on the Internet in the same way.
<For Windows Phone Users>
As the locations provided by Bing Maps can sometimes be inaccurate, the location information shown may not be correct.
<For BlackBerry Users>
*While in the chat-room, please press the BlackBerry menu button.
*Please note that location info cannot be sent from the BlackBerry version
How do I send an audio message?
Tap the [+] button from the message input line to display a popup menu and tap Audio Message.
A voice recording function will be displayed on your screen. Tap and hold the HOLD TO TALK button and your audio message will be recorded while the button is held down. When you release the button, the audio recording will stop and the message will be sent.