Email address & password
If you are not receiving the password reset email, please check the following:
• Is your registered email address entered correctly?
• Did you enter an email address different from the one you registered?
• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? Please try disabling them.
• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.
- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..firstname.lastname@example.org
- Addresses that begin with a hyphen (-): -email@example.com
If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.
If your LINE account is linked to a Facebook account, you can use it to transfer your account.