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Can't make purchases/send gifts

I'm having a problem purchasing Coins toggle

If you are experiencing issues purchasing Coins, please refer to the following based on your OS:
 

Android
iOS

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I can't purchase some stickers or themes toggle
You may be unable to purchase stickers and themes in the following cases:

1. The sticker set or theme is only available for a limited period.
You will not be able to purchase it after the period has expired.

2. The sticker set or theme is not available.
Stickers and themes sometimes go on sale at different times in the App Store and Google Play. Additionally, some stickers and themes are only available from certain app stores (the App Store, Google Play) or on LINE STORE.

3. The payment method is not accepted
Google Play payments are not supported in some countries and regions, and on some devices.
In this case, you will not be able to purchase any items from the Sticker and Theme Shops.

4. Some stickers are only available in certain countries.
If the sticker set’s details page says “Not on Sale,” or if you cannot find the set in the Sticker Shop, that means you cannot purchase or download it.

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I cannot purchase Coins toggle

LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.


If you were not issued Coins after purchasing them, please see the following Help article:


Problems purchasing coins

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I can't send items as gifts toggle
If the Send as gift button doesn't appear for the sticker set or theme you've selected, it means that it cannot be sent as a gift.

You will also be unable to send items as gifts if the recipient: 
• Is using a version of the LINE app that doesn't support the item you want to send.
• Has blocked you.
• Hasn't registered a phone number to their account.
Note: In this case, the person can receive gifts if they verify their account with a phone number.

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Features no longer available on devices running Android versions earlier than 5.0 toggle
The following features are no longer available as of July 20, 2020.
Note: If you want to continue using these features, update Android OS to version 5.0 or later.

• Accessing the Sticker and Theme Shops from the Home tab.
• Browsing the rankings and using the search feature for the Sticker and Theme Shops.

You can still purchase stickers, emoji, and themes by going to the purchase screen from a chat message sent by a friend or an official account.

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