If you're having issues with LINE, try the following troubleshooting tips.
• Close all running apps.
• Restart LINE and your device.
• Update LINE to the latest version.
Additionally, issues may occur if you do not use LINE with the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.
If you experience network errors or images do not appear properly, try the following:
• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.
To clear the LINE app's cache:
1. On your device go to Settings > Apps > LINE.
2. Check under Storage > tap Clear cache.
Note: These steps may appear differently depending on your device.
Important: Your chat history cannot be transferred to LINE. Please save your important chats separately before transferring your account.