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About Official Accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle
You can add official accounts as friends using the steps below. Please note that the steps may differ depending on your device.

Steps to Add Official Accounts from the Directory
1. Go to Add Friends and tap “see all” next to "Official Account Recommendations" to view the official accounts directory.
2. Select the official account you want to add, then tap Add.



Steps to Add Official Accounts Using ID Search
1. Go to Add Friends > “Search by ID,” then enter the ID including the "@" mark of the official account you want to add.
2. Tap Add.

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I got a login notification from the LINE official account toggle
The account from which you received a message is the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.

Please confirm the Help articles below based on the content of the chat message you received:




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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle
When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received either of these messages but didn't try logging in to your account, it may be because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you're having issues, please see this Help article and change your password.

Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, please see here.

If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.

For more information about changing your registered email address, please see here.

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I got a message saying LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you aren't trying to log in to LINE, you may have received the message because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you received this message but aren't trying to log in, please change your password by referring to this Help article.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying someone logged in to your LINE account on another device toggle
You'll receive this message when you use your email address and password registered to LINE to transfer your account or log in after reinstalling the app.
Note: The message may say “another device” even if you logged in on the same device.

If you received this message but aren't trying to log in, a third party may be trying to log in to your LINE account using your email address and password.

If you can currently use your LINE account, it means that a third party hasn't successfully logged in to it. Please see this Help article and change your password.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying another device's LINE app made a phone number verification request toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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