Help Center

Important announcement: Changes to support for LINE on Android versions earlier than 4.4 toggle

As of January 30, 2019, LINE is no longer offered on the Google Play Store for devices running Android versions earlier than 4.4.

Note: This is an update from the previously scheduled date of March 9, 2019.

From January 30, the message "Your device isn't compatible with this version" will appear on devices running earlier versions of Android OS when they access LINE on the Google Play Store. If LINE is uninstalled from these devices, it will no longer be possible to reinstall it from the Google Play Store. If you are using a version of Android earlier than 4.4, please take care not to delete LINE or reset your device to factory settings.

Note: You can continue to use LINE as long as you don't uninstall it from your current device.

If you mistakenly delete LINE, please consider transferring your account to a new device. Make sure your registered phone number, email address, and password are up to date before transferring your account.

Note: If you haven't already, we recommend registering the information above.

For details on transferring your LINE account with an email address, please see this Help article.

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Is LINE completely free? toggle

All of LINE's basic features can be used for free.

Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.

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Can I use LINE overseas? toggle

All of LINE's features can be used for free, even when used from another country. If you use LINE with a friend living overseas, you will not be charged any fees for international use.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier, even if you are using the app overseas.

If you plan to use your device outside of the country you are contracted in, international data usage fees may differ. Please refer to your mobile contract, or contact your mobile carrier for further information about international data usage fees.

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Using the same account on more than one device toggle

With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

Using the PC version of LINE

Using the iPad version of LINE

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How can I check which version of LINE I am using? toggle

You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Recommended system specifications for LINE toggle

Smartphones

• iOS: 11.0 or later

• Android OS: 5.0 or later

PCs

• Windows 8.1 or later

• Mac OS X 10.10 or later

• Chrome browser version 42 or later

iPads

• iPad 4 or later (iOS 11.0 or later)

Smartwatches

• Apple Watch: watchOS 6 or later

• Wear OS by Google (formerly Android Wear): Android OS 4.3 or later

Note: You cannot sign up for a new account on smartwatches.

Although not recommended, you can use the following versions of LINE on older OSes.

Note: Some features cannot be used on older OSes.

iOS

• iOS 10.0 to 10.3.4: LINE 9.16.1 and earlier

You cannot create a new account or transfer your existing LINE account if you're using iOS 9.3.6 or earlier. For details about account sign-up and login support ending for LINE 9.1.0 and earlier for iOS, see this Help article.

Android

• Android OS 4.4 to 4.4.4: LINE 9.10.2 and earlier

You cannot sign up for a new account or transfer your existing LINE account if you're using Android OS 4.3.1 or earlier. For details about account sign-up and login support ending for LINE 9.1.1 and earlier for Android, see this Help article.

Note: Even if you're using Android OS 5.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.

LINE is not supported on the following devices:

• iPod touch

• WALKMAN

• SmartTV BOX

• Fire OS devices such as Kindle

• PHS devices

• Simulators/emulators (virtual environments)

• Android tablets

• Devices with a custom OS

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