If your LINE account was stolen by someone logging in without your authorization, please see the following:
1. Try logging in again.
Open LINE on your smartphone and tap Log in. Enter the email address and password configured previously and see if you can log in. If you manage to log in, go to the More > Settings > Account > Email registration or Change your email to change your password immediately.
2. Send an account deletion request.
If you are unable to log in after trying step 1, someone may have already changed your password. Please go to the Problem Report Form, select Stolen Accounts and send us the details of the issue. We will delete your account to prevent its further misuse. We will also restore your items after looking into your account.
Note: Items that can be restored
- The right to use your LINE stickers and themes (including those received as gifts)
- Purchase history and Coin balance
- LINE STORE Credit balance