Help Center

To delete an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.

3. Tap Delete album > Delete.

To delete photos in an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap the album > the options icon at the top right of the screen > Select photos.

3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

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Adding photos to albums toggle

To add photos to an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. At the bottom right of an album, tap "..." > Add photos.

3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:

1. Tap and hold a photo, then tap Album > Save.

2. Choose the album you want to save the photo in, then tap Add.

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How many albums can I create? toggle

Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).

Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Creating notes toggle

To create a note:

1. Tap the menu icon at the top of the chat screen > Notes.

2. Tap "+" at the bottom right of the screen > Write.

3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.

Note:

- Up to 20 stickers, photos, or videos can be attached per note.

- Only one location can be attached per note.

- Sound/animated stickers cannot be attached along with ordinary stickers.

- Only one sound/animated sticker can be attached per note.

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Editing and deleting notes toggle

To edit or delete a note, follow the steps below.

Note: You can only edit or delete your own posts.

1. Tap "…" at the top right of the note you want to edit or delete.

2. Select Edit post or Delete > Delete.

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Creating albums toggle

To create an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "+" at the bottom right of the screen.

3. Select the photos you want to save, and tap Next.

4. Enter an album name and tap Create.

Note:

- You can enter up to 50 characters for an album name.

- If you don't enter an album name, the name will be the date the album was created by default.

- The same album name can't be used more than once in the same chat.

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Saving photos from albums toggle

You can save specific photos or save the whole album.

To save an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.

3. Tap Download album.

To download specific photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select the album, and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.

Note: To save your selected photos to Keep, tap the second icon from the right at the bottom of the screen.

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Turning Note notifications OFF toggle

Notifications for notes are sent to you as push notifications. You can also check them from the bell menu on Timeline.

To turn Note notifications OFF:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Turn Note notifications OFF.

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How notes appear on Timeline toggle

Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Renaming albums toggle

To rename an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.

3. Tap Rename album.

4. Enter an album name and tap Rename.

Note:

- You can enter up to 50 characters for an album name.

- The same album name cannot be used more than once in the same chat.

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What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

Your friends in the same chat room will also be unable to view the deleted album.

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Sharing photos in an album toggle

You can share photos saved in albums with friends/groups, on Timeline, or with other apps.

Note: You can share up to 20 photos at a time.

To share photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select the album, and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to share, then tap the share icon at the bottom of the screen.

4. Choose a friend/group to share with and tap Share, or select Share on Timeline, Share in other app, Save in Keep, or Share to stories.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box, then tap Share.

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Searching chat room notes toggle

To search notes:

1. Tap the menu icon at the top of the chat screen > Notes.

2. Type what you're looking for in the search box at the top of the screen.

You can search for:

• Text

• Members who created notes (by entering "@" followed by a username)

• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Notes/Albums