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Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
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Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
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Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
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• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 below.
• For LINE version 14.8.0 or later
If you reset your password in the middle of transferring your account, the password rest will not be completed until you finish transferring your account.
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's likely that the password reset was not completed because you didn't finish transferring your account. Please refer to the steps below to reset your password.
If you see a message saying "The email address you entered isn't registered to your LINE account." at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
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No. | Details |
![]() | If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. |
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If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS. ![]() |
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account. ![]() |
![]() | If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my account. |
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If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
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If you're having issues on the "Enter verification code" screen, please see I'm not receiving the verification code text message with the phone number I entered.![]() |
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If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.![]() |
![]() | If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. |
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If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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You may be unable to send messages if your network connection is temporarily unstable. If the issue persists with a stable network connection, refer to the following Help article.
I can't send/receive messages
If the information in the Help article above doesn't resolve your issue:
Your use of the service may have been restricted due to violating (or being suspected of violating) the Terms of Use. Below are the main standards for what constitute violations.
• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.
• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Acts of planning or inviting minors to inappropriate meetings or assemblies.
• Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.
Note: For security reasons, we do not provide details regarding the basis for what violates our Terms of Use, or why the service has been suspended.
The temporary suspension period is between 24 hours and seven days. However, suspensions longer than seven days may be applied depending on the details of the violation.
Note: You can use the suspended feature again once the suspension period is over.
Please refer to Standards regarding posts on LINE on LINE Safety Center and take care not to engage in any activity that could result in your use being suspended in the future.
If you don't remember doing anything that could have violated the Terms of Use:
If you would like us to look into the matter, please keep the important points above in mind and contact us via the Inquiry Form.
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