My LINE account was or may have been stolen

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If your LINE account may have been stolen (logged into without your authorization), check whether you can use LINE on your current device.

Depending on your situation, the actions you need to take will vary.

If you can use your LINE account

If you can send or receive LINE messages on your current device, it means that your device hasn't been stolen.

Please see the following section based on your situation.

If you got a login notification from an official account or your account sent out messages that you don't remember sending

It may be due to one of the following causes.

  • Someone tried to log in with your LINE account.
  • Someone logged in via another device (e.g. PC, iPad) with your LINE account.
  • Someone used your device without permission.
  • Your device was in a pocket or somewhere similar, leading to accidental screen taps or button presses without you noticing.

If your situation matches or is similar to one of those above, perform the following actions.

  • Change your password.
  • Turn off Allow login.
  • Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.
  • Unsend any messages you didn't intend to send.

If someone you don't know is shown as a friend

If a phone number saved in your contacts is registered to LINE, the person with that number may automatically appear as a friend.

This does not mean that your account or a friend's account has been stolen. Someone you don't know may appear due to this specification. For more details, see Someone I don't know appeared in my friend list/My name appeared in someone else's friend list.

If you can no longer use your LINE account

If a screen saying "You've been logged out of your account" suddenly appears, try logging in again by tapping Re-login.

You may be able to restore your LINE account by logging in again via Re-login. If you tapped Delete, see Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device.

You've been logged out of your account screen example

If you see a screen other than the one above, we will look into whether or not your LINE account was used without authorization.

If unauthorized use is confirmed, we will take the following actions.

  • We will delete your LINE account to prevent misuse by the culprit.
  • If you have paid items or Coins, we will transfer them to a new LINE account.

Items that can be transferred

  • The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
  • Your item purchase history and Coin balance
  • Your Credit balance purchased on LINE STORE

If you need us to transfer the items above, confirm the important points below, then contact us via the Inquiry Form.

Important points when contacting us

We only accept inquiries from the owner of the LINE account that's having the issue.

  • In principle, we do not accept inquiries made on behalf of family members, friends, or others.
  • For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.

Did you read the important points above?

No

Please confirm the following important points before contacting us.

  • We only accept inquiries from the owner of the LINE account that's having the issue.
  • In principle, we do not accept inquiries made on behalf of family members, friends, or others.
  • For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Yes

Please contact us via this Inquiry Form for assistance.