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LINE Pay

Service

What kind of service is LINE Pay? toggle
LINE Pay is a credit card payment service.

By signing up for LINE Pay and adding a credit card, you can use the service to easily make payments on LINE Mall and the LINE Store.

More merchants accepting LINE Pay will be added in the future. Merchants vary by country.

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Why does LINE Pay show up in the More tab? toggle
The LINE Pay icon appears in the More tab by default and does not necessarily mean that you're signed up for the service.

If you're interested in using LINE Pay, you’ll need to tap the icon and agree to the Terms and Conditions to create an account.

To check whether you're signed up for LINE Pay, tap the icon. If you see the sign up screen for LINE Pay, it means you haven’t signed up for the service.

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What are the recommended system specifications? toggle
For system specifications, we recommend using smartphones running the following OSes:

iPhone: iOS 7.0 or later

Android: Android OS 4.0.3 or later


Please note that when resetting your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that is able to receive voice calls registered to your LINE account.

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Do I have to pay any handling fees when using LINE Pay? toggle
No, users can pay using their credit cards on LINE Pay at no charge.

Merchants will be charged a separate handling fee. Please see the LINE Pay Merchant website for details.

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I was charged an international transaction fee for using my card toggle
You may be charged an international transaction fee if you make a purchase from a merchant in a country other than the one your LINE Pay account is registered in.

For example, if you're a LINE Pay user in Taiwan and make a purchase on LINE STORE (a Japanese merchant), you may be charged an international transaction fee depending on your card company.

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Is LINE Pay safe? toggle
You can protect your LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on LINE Pay for confirmation. When a payment is made, LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your LINE Pay account, please apply after seeing this page.

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Signing Up and Leaving

How do I sign up for LINE Pay? toggle
Start LINE and go to More > LINE Pay.

Accept all of the Terms of Use and Privacy Policy, then you are all set to start using LINE Pay.

You can also make purchases without signing up to LINE Pay.
Please see this article for more details.

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How do I delete my LINE Pay account? toggle

You can delete your LINE Pay account from the Settings menu.

Please note that deleting your LINE Pay account will delete all of your LINE Pay usage history.

 

You will not be able to delete your LINE Pay account in the following cases.

- If you have a transaction in progress. You can delete your LINE Pay account after the transaction is completed.

- If your LINE Pay account is suspended. You can delete your account after reactivating it.

 

If you have forgotten your LINE Pay passcode or lost your smartphone, you will not be able to delete the account yourself. Please contact us here, and inform us that you wish to have your account deleted.

We will assist you based on your situation.

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Will my LINE Pay account be deleted automatically if I delete my LINE account? toggle
If you are registered with LINE Pay, you will not be able to delete your LINE account without deleting your LINE Pay account beforehand.

Please note your LINE Pay account may become inaccessible if your account is not carried over properly when changing devices.

If you changed devices and are unable to use your account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

If you are having trouble deleting your LINE Pay account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

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Account

What should I do if I have forgotten my passcode? toggle
If you have forgotten your passcode, please follow the instructions below to reset it.

If you enter the wrong card information five times, your account will be restricted. In this case you will not be able to reset your passcode yourself. Please contact us here.

1. Tap Forgot your passcode? found at the bottom of the passcode input screen.
2. Enter your registered credit card to verify your identity and tap OK. If you have not registered a credit card, go to step 3. Please note that you must wait over 24 hours after registering the credit card you want to use as your method of payment.
3. Tap OK on the notification pop-up on the screen to receive the verification code by phone call to your registered phone number. 
4. Enter the verification code you received from the phone call and tap OK.
Please note that you will receive a phone call from a private number to the phone number you registered with LINE.
5. A temporary passcode will be sent to the email address you registered with LINE. Enter the temporary passcode into the passcode screen.
6. Tap OK on the pop-up then register a new passcode of your choosing.

If the steps to reset your passcode do not appear, but the screen to delete your account does: 
For security reasons, you will not be able to reset your passcode if you do not have either a credit card or email address registered to LINE Pay. Please delete your LINE Pay account from the Reset LINE Pay Account screen, then once again register with LINE Pay. Please note that once you delete your previous LINE Pay account, information such as your purchase history will be deleted.

If you do not remember or you cannot use the registered phone number:
Please delete your LINE Pay account, then sign up again.

To delete your LINE Pay account, please contact LINE Pay Customer Care.

Please see here for more information on deleting your LINE Pay account.

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How do I change my passcode? toggle
You can change your passcode from the LINE Pay Settings.

Steps to change your passcode:
1. Go to LINE Pay Settings.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter your current passcode.
5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for LINE Pay from other services, and change it regularly.

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Do I need to enable a passcode? toggle
Setting a LINE Pay passcode will protect your LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your LINE Pay balance and card details, please follow the steps below.

1. From LINE Pay go to Settings > Passcode.
2. Switch ON Toggle Passcode.

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Can I deactivate my account? toggle
To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that LINE Pay accounts are free, and no money will be moved unless you use LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

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I want to reactivate my account toggle
If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. If you forgot your passcode, please see here.

If you haven't set a LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or the Facebook account it is linked with), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset Account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you had been using again
Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the LINE Pay account you had been using again by going to More > LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access LINE Pay because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. Additionally, you will be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, please refer to this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, please see here.

If you enter the wrong information (credit card information, etc.) more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

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How to reactivate your account toggle
The procedure to reactivate your account differs depending on the reason your account was suspended and the country you registered your account in (the country code of your registered phone number). 

Please refer to the article relevant to your country. 

- For Japan, see this article.

- For Taiwan, see this article.

- For Thailand, see this article.

- For Indonesia, see this article.

- For all other countries, see this article.

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Can I continue using LINE Pay after changing to a new device? toggle
Yes, you can continue using LINE Pay even if you change to a new device.

To do so, install LINE on your new device, and perform “LINE User Login” to carry over your LINE account and with it, your LINE Pay account information.

Please see this article for the detailed carry over procedure.

However, you will not be able to use LINE Pay in the following cases.

1. If you carry over your LINE account to a device operating on an OS not supported by LINE Pay.
Please note that all OSes except iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.

2. If you carry over your LINE account using a phone number from a different country as before.

Please delete your LINE Pay account before changing to the new device in the above cases. Please see this article for the detailed account deletion procedure.

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I can't use my account after changing devices toggle
If you create a new account instead of selecting Log in after changing to a new device or reinstalling LINE, your LINE Pay account information will not be transferred.

To use LINE Pay on your new LINE account, please sign up again.

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Can I use the same LINE Pay account on multiple devices? toggle

LINE Pay cannot be used on multiple devices at the same time.

 

For steps on how to sign up for LINE Pay, please refer to the following Help article based on the country or region you are using LINE in.

 

Taiwan

Thailand

Other counties and regions

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How to verify your identity if you forgot your passcode toggle
The procedure to verify your identity in order to reset your passcode differs depending on the country you registered your LINE account in (the country code of your registered phone number). 

Please refer to the article relevant to your country. 

- For Japan, see this article.
- For Taiwan, see this article.
- For Thailand, see this article.
- For Indonesia, see this article.
- For all other countries, see this article.

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I don't know the phone number or email address registered to my LINE Pay account. toggle
The phone number and email address registered to your LINE Pay account will differ depending on which version of LINE you are using. In LINE go to More > Settings > LINE to check the app version. To confirm the phone number and email address registered to your LINE Pay account, follow the steps which apply to you.

LINE for Android
Version 5.4.1 or later - in LINE go to More > Settings > Account
Version 5.4.0 or earlier - in LINE Pay go to Settings > Registered Information

LINE for iOS
Version 5.3.1 or later - in LINE go to More > Settings > Account
Version 5.3.0 or earlier - in LINE Pay go to Settings > Registered Information

For information on the specification changes effective August 2015, see this notice.

Please note that you can still use LINE Cash, even if you have not registered an email address.

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Why can't I set a passcode? toggle
In order to use LINE Pay safely, you're required to set a 6-digit passcode.

Please be aware that you cannot set one if:

• The same number is being used three or more times consecutively
E.g. 111***

• There are less than two kinds of numbers, even if they are not consecutive
E.g. 202020

• There is a set of three numbers in ascending or descending order
E.g. 123***, 876***

• The last four digits of the phone number registered to LINE Pay is used
E.g. If your registered phone number is 090-1234-5678, your passcode can't include 5678.

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Adding and Withdrawing Money

I want to delete my registered bank account toggle
Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Credit Cards

How do I add or delete a card? toggle
You can add or delete a credit or debit card by tapping Add Credit Cards from the LINE Pay main menu or Settings > Credit Cards.

To register a card:
Enter your card number, expiration date, and security code.
Note: If you have not set a LINE Pay passcode, you must set one when you register a card. After agreeing to the Terms of Use, enter your card information and set a passcode to complete the registration.

You can add multiple cards and set the card you use most often as your Main Card. Please see here for the types of cards you can register.

To delete a card:
Go to Settings in the LINE Pay main menu to select the card you wish to delete.
• For Android: Tap and hold the image of the card.
• For iOS: Swipe the image of the card to the left.

Please note that deleting a card does not delete the Purchase History.

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How do I make payments with my card registered to LINE Pay? toggle

After choosing a product from a merchant that accepts LINE Pay (such as LINE STORE), select LINE Pay as the payment method when checking out. Then select the card you wish to use on the LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept LINE Pay vary by country.


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Can I see the breakdown of credit card payments? toggle

You will receive a message from the LINE Pay official account with the details of your LINE Pay transactions.

 

You can also go to LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to LINE Pay, you can only check the transaction details in the message sent from the LINE Pay official account.

 

From the Settings menu, there are many features you can use including managing your credit card.

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Which credit and debit cards can be used? toggle

The following credit and debit cards are accepted:

 

VISA, MasterCard, JCB, American Express, and Diners.

 

Depending on the merchant or country, some card types may not be accepted.

Note: You cannot register a LINE Pay card.

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I lost my card registered on LINE Pay. toggle
If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on LINE Pay again.

If you have the card reissued, please register the new card on LINE Pay.

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What happens if my registered card expired? toggle
If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to have them issue you a new one. When you receive a new card, you can register the details by going to Settings from the main menu.

Please note that the details of your expired card will not be deleted automatically. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a registered card, please refer to the following Help article relevant to the country and region you are using LINE in.

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What is a main card? toggle
You can save multiple credit cards on your account and designate the one you use the most often as your main card. If you have a main card selected, it will be displayed first when making payments.

To change your main card, go to Settings > Credit Cards.

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My attempts to register a credit card are failing toggle

If you are unable to add your card even though you have added all the information correctly, please check the following:

 

1. Does the card support online payments?

2. Can the card be used overseas?

3. Is the card a corporate card? (Corporate cards can be used on LINE Pay, but there may be restrictions on the type of merchants and online payments that they can be used for.)

 

If you need further clarification, please contact your card company.

 

If you receive a notice that says you have reached the maximum number of registration attempts, please see this article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle
The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Are there any cards that are not accepted? toggle

LINE Pay accepts five types of credit and debit cards: Visa, MasterCard, JCB, American Express, and Diners. You may not be able to use a card depending on the type of card, the country of issue, and the merchant.

 

- Visa and MasterCard: Accepted by all LINE Pay merchants

- JCB, American Express, and Diners: Accepted by a limited number of merchants.

Please note some merchants may have restrictions on JCB cards issued from South Korea.

 

We are working on a feature to display only the card types accepted by the merchant.

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How many credit cards or debit cards can I add? toggle
Each user can add up to four credit or debit cards.

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Why did I get a message saying I exceeded the number of times to add cards? toggle

To ensure the safety of the service, users may try up to five times to register a card every seven days. If you exceed that limit, you will have to wait another seven days after the fifth attempt before you can try adding a card.

 

We apologize for this inconvenience and thank you for your understanding.

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I can't add or pay with my debit card toggle
If you are unable to add or pay with a debit card after you entered all of the information correctly, please check the following.

1. Does the card you are trying to use support online payments?
2. Is overseas use enabled for the card you are trying to use?
3. Are there sufficient funds in the bank account linked to the card? If not, please deposit some money into the account first.

If you need further clarification, please contact your card company.

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Making Payments

What payment methods can I use with LINE Pay? toggle
With LINE Pay, you can easily make payments with a credit or debit card. If you added money to your LINE Pay balance, you can also use it to make payments.

Note:
- The payment methods available to you with LINE Pay vary by country. There are also some countries where making payments with your balance is not available.
- Accepted payment methods will also vary by merchant. Be sure to check every merchant’s payment page to see which options are available.

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Which services and stores accept LINE Pay? toggle
You can use LINE Pay on LINE STORE or with other LINE Pay merchants. 

To check whether LINE Pay is an available method of payment at a merchant's store, look for the LINE Pay logo that should be displayed on the payment screen. 

You can make easy and convenient payments by selecting LINE Pay.


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Can I cancel an order? toggle
To cancel an order, please directly contact the shop that you made the purchase.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle
Please check the delivery status with the shop that you made the purchase.

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How do I make a purchase? toggle
To purchase products using LINE Pay, please refer to the steps below.

If you are registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. LINE Pay will open on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
4. Enter your LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, then be required to take further steps to complete the order.

You can make offline payments at some affiliated stores. See here for information.

If you are not registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. Register a phone number to your LINE account if you have not done so.
Note: You cannot make payments unless you have a phone number registered.
3. Enter your credit card details.
4. Select whether or not you wish to join LINE Pay.
Note: If you choose to join LINE Pay, enter a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from LINE Pay with the transaction details.

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Why can't I make payments using LINE Pay on my smartphone? toggle

If a payment failed to process when using LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome. 

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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Has a transaction been completed if the Transaction Completed status says "Waiting…"? toggle
Transaction completed notifications are sent at the time a payment is made.

In cases where a merchant does not finalize the order after a payment is made, the payment will be canceled automatically.

If a payment is canceled, you will receive a notice about the cancellation and the order will be marked as canceled on your order history.

Finalized orders will have a date that appears for Transaction Completed.

If an order shows up as "Waiting...", it means it is in the final stages of being processed.

Note: The finalization process differs depending on the merchant; however, the results will be confirmed within a few hours.

You can view the results of a payment made by a merchant from your purchase history following the steps below:

1. From the main menu, tap Settings.
2. Tap Purchase History or Account Activity.

You can also view your payments via Notices.

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Can I make purchases without registering to LINE Pay? toggle
If you are a LINE user, you can use LINE Pay to make online purchases without additional registration.

For details on how to make purchases using LINE Pay, please see this article.

When a payment is completed, you will be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly. 

Note: If you are not registered to LINE Pay and wish to make a purchase, you must agree to the following:

 For users registered with a Japanese phone number:

For users registered with a Taiwanese phone number:

For users registered with a Thai phone number:

For users registered with a phone number from any other country:

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I can't make purchases with my card toggle
If you are not able to make purchases on your card, it may be due to the following:

- Your card information is invalid.
- There was a temporary error.
- The fraud prevention system was activated.

Please check and verify whether your card can be used for online purchases, as well as checking that the card information was entered correctly.

If you are still experiencing issues after checking the above, please contact us via the relevant form according to the country code of your registered phone number.

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Can I make payments at physical store locations? toggle
Yes, you can make payments at some stores by scanning a code.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

There are two ways to make payments at physical store locations by scanning a code. For more information, please refer to the following Help articles.
Note: The steps to use the following methods will vary depending on the country the phone number you are using the service with was issued from.

Reading a store's code (Scan):

Showing the store your code (My Code):

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases by scanning a code at some merchants' websites or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the app to make a payment.

1. From the LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If the code was scanned successfully, the payment confirmation screen will appear.
Note: If you haven't set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following based on the country your phone number was issued from:

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What is My Code used for? toggle
The My Code feature allows you to make payments at stores by scanning your code.

1. From the LINE Pay main menu, tap My Code.
Note: If you haven't set a LINE Pay passcode, you'll have to set one when you select My Code.

2. Select your payment method.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

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Other Problems

What is the Customer Care contact information for each country? toggle
LINE Pay Customer Care is handled separately in each country.

Please refer to the link below which corresponds to the country of the phone number you have registered with LINE.


If you are using a phone number for any other country, please contact us via the Problem Report Form.

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Changes made to LINE Pay (August 2015) toggle
The phone number and email address registered with your LINE account are now the same for your LINE Pay account.

You will be asked to confirm and agree to this change the first time you log in to LINE Pay after it was implemented.

This change is in effect for:
• LINE version 5.4.1 and later for Android
• LINE version 5.3.1 and later for iOS

If you are signing up to LINE Pay for the first time, please note that by registering an account you are agreeing to these specifications.

If you do not agree to the change and would like to delete your LINE Pay account, please contact us here.

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Help Center