Create new account/account transfer
Create new account/verification
Issues when verifying
If an error message appears during the verification process, please try restarting the app and your device. Please note an error message may appear if you stay on the verification screen for too long.
If the issue persists after doing so, please see the following articles:
If you are still experiencing difficulties even after following the above, please contact us via the following form.
1. Install LINE and tap New Users on the initial screen.
2. Tap “Login with Facebook.”
3. Log in to Facebook.
Call Me Instead is another option you can use to verify your phone number.
Please try the following steps if you are unable to receive the verification SMS when verifying your phone number. By performing the following, you will be provided with a 4 digit verification code from the on call guidance.
If Call Me Instead does not appear, it means that verification of your phone number was automatically completed or this option is not available to you.
1. Start LINE and tap Log in or Sign up.
2. Select your country and enter your phone number, then tap Next.
3. On the Registration screen, tap Call Me Instead. You will receive a phone call to the phone number you entered.
4. Enter the 4 digit verification code provided by the on call guidance and tap Next.
If you are unable to receive SMS messages on your phone, please verify via phone call or Facebook.
Verification by phone call is only available in some countries, and verification with Facebook is only available on iOS and Android.
Using multiple devices
Email address & password
If you are not able to use your email address and do not remember your password, you will not be able to use them to transfer your account after changing devices or reinstalling the app.
If your LINE account is linked with Facebook, you will be able to carry it over using your Facebook account.
If you are not receiving the password reset email, please check the following:
• Is your registered email address entered correctly?
• Did you enter an email address different from the one you registered?
• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? Please try disabling them.
• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.
- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..email@example.com
- Addresses that begin with a hyphen (-): -firstname.lastname@example.org
If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.
If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.
If your LINE account is linked to a Facebook account, you can use it to transfer your account.
Transferring your account
In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.
1. Have an email address registered to your LINE account.
To check your registered email address, please see this article.
2. Set a password when you registered your email address.
You will not be able to view your password on your device.
If you have forgotten your password, please see this article.
If your registered email address is no longer available and you have forgotten your password, please see this article.
3. Turn ON the Allow Account Transfer setting.
This step is not required if your registered phone number will not change.
For more information about the Allow Account Transfer setting, please see this article.
4. Back up your chat history.
Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).
After changing devices, please install the LINE app on your new device and select Log in to transfer your account.
See here for STEP 2
Install the LINE app on your new device and transfer your account by following the steps below:
1. Start the LINE app and tap Log in.
2. Enter the email address and password you confirmed on your previous device and tap OK.
3. Enter your phone number, confirm the verification code sent by text message or phone call and proceed to the next step.
4. Tap Continue.
Note: Steps 3 and 4 may not appear in some cases.
That is all there is to transfer your account.
If you experience any other issues, please see our Help articles here.
Issues when transferring your account
Account transfer verification
On your previous device, start LINE and go to Settings > Account transfer > and turn ON the Allow account transfer setting. Afterwards, tap Continue on the "How to finish transferring your account" screen that will appear on your new smartphone.
From the “How to finish transferring your account” screen, tap Get account transfer code. You will receive a text message to the phone number you registered on LINE. On your new smartphone, enter the account transfer code from the text message that was sent to you.
From the “How to finish transferring your account” screen, tap Get account transfer code. An account transfer code will be sent to you in a chat message on LINE. After checking the message with the account transfer code, enter it on your new smartphone.
• You have not registered a phone number to your LINE account.
• You canceled or changed your phone number and are not receiving text messages.