Help center

Chat folders

About chat folders

Chat folders let you organize your chats into different categories. You can use the default folders that are available or create your own.

Default folders

These folders automatically categorize your chats into one of the five folders listed below.

Note: A folder may not appear if you don't have any chats to go in it.

• All: Displays all of your chats

• Friends: Shows 1-on-1 chats with your friends

• Groups: Shows your group chats

• Official accounts: Displays official account chats

• OpenChat: Shows all of your OpenChats

Creating new folders

You can create your own folders and organize your chats for any purpose (e.g. based on family, work, friends). For the steps to create new folders, see this Help article.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Adding new chat folders

To add a new chat folder:

1. To the right of your available chat folders, click the edit icon.

2. Click "+".

3. Enter a folder name, select the chats you want to add to the chat folder, and click Add.

4. Click "X".

Note: You can create up to 10 new chat folders.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Reordering the chat folders tab

To reorder your chat folders:

1. On the right side of the chat folders tab, click the Edit button.

2. Click and hold a folder, then drag and drop it to your preferred location.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Renaming chat folders

To rename a chat folder:

1. Right-click the tab of the chat folder you want to rename.

2. Click Change folder name.

3. Enter a new folder name.

Note: Default folders (e.g. All, Friends, Groups, Official accounts) cannot be renamed.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Adding chats to chat folders

To add a chat to a chat folder:

1. Right-click the tab of the chat folder that you want to add a chat to.

2. Click Add chats to this folder.

3. Select the chat you want to add to the chat folder and click Add.

Note: You can add up to 100 chats to a chat folder.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Moving chats to different chat folders

To move a chat to another chat folder, use one of the following methods.

• Select the chat you want to move, then drag and drop it in your preferred chat folder.

• Right-click the chat that you want to move, click Move to, and then click the name of your preferred chat folder.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Moving chats from folders you created to default folders

To move a chat from a folder you created to a default folder:

1. Right-click the tab of the chat folder that has the chat you want to move.

2. Click Remove chats.

3. Select the chat you want to move and click Remove.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Deleting chat folders

To delete a chat folder:

1. Right-click the chat folder you want to delete.

2. Click Delete folder.

Note:

- Default folders (e.g. All, Friends, Groups, Official accounts) can't be deleted.

- Any chats that are in a chat folder when it's deleted will automatically be moved to your default folders.

For the steps to turn the chat folder feature off, see this Help article.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Enabling/disabling chat folders

To enable or disable chat folders:

1. At the bottom of the main menu, click "..." > Settings.

2. Click Chats.

3. Under Chat folder, uncheck the box next to Enable chat folders to turn the feature OFF, or check it to turn the feature ON.

Note: Turning this feature off will reset all of your folder settings.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE

Help center

Search Help articles

Chat folders

About chat folders

Adding new chat folders

Reordering the chat folders tab

Renaming chat folders

Adding chats to chat folders

Moving chats to different chat folders

Moving chats from folders you created to default folders

Deleting chat folders

Enabling/disabling chat folders