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Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
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Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it. To register, change, or check your email address, refer to the following sections.
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No. |
Details |
Select the issue you're having.The easy transfer QR code doesn't appear on my previous deviceYou can use easy transfer QR codes on LINE version 12.10.0 or later. Please update LINE to the latest version and try again.If you are unable to update LINE to the latest version, please refer to the I want to know more about transferring LINE accounts section of this Help article and try a different transfer method. An error appears when I scan the easy transfer QR codeIt's possible:• The QR code expired. Once the easy transfer QR code appears, you have up to 15 seconds to scan it before it expires. Regenerate the code and try scanning it again. • You aren't using the dedicated QR code reader. Easy transfer QR codes can only be scanned with the QR code reader that appears after selecting Log in with QR code. Try scanning it again with the dedicated QR code reader. I can't proceed after scanning the easy transfer QR codeIf you see the "Did you just scan this QR code?" screen, confirm the message content, check Yes, I scanned the QR code myself, and tap Continue. |
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If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info
If you see the "How to finish transferring your account" screen, the steps will differ depending on whether or not you can use LINE on a device you have. For details, see The "How to finish transferring your account" screen appeared.
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
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If you get an error message, the method to troubleshoot your issue will differ depending on the error. • Unable to sign up. • An unknown error occurred. Please try again later. • Verification is temporarily blocked. Please try again later. • Invalid phone number. To troubleshoot: Please wait at least 24 hours from the time the error message appeared and try again. If you get the same error after waiting at least 24 hours, please contact us via the Inquiry Form. • We couldn't find any accounts registered to the email address you entered. • Please enter a valid email address. • Invalid email address or password. To troubleshoot: Please check if: - You entered the email address or password correctly. - Your email address or password doesn't include any unnecessary spaces. - You entered only half-width characters. - You accidentally entered a similar looking character. E.g. - 1 (one), I (capital 'i'), and l (lower-case 'L') - 0 (zero), o (alphabet 'O') - 9 (nine), q (lower-case 'Q') If you still get the same error after following the troubleshooting tips above, you will not be able to transfer your LINE account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. • An error appeared when restoring from iTunes/iCloud. See the following Help article. [iOS] I can't use LINE after restoring from an iTunes or iCloud backup |
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If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. If the LINE account that appeared isn't yours, please tap No, that's not me. |
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If you're having issues on the "Enter verification code" screen, please see Not receiving the verification code via text to my phone number/I get an error message when verifying my phone number. | |
If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
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Please reset your password by selecting Forgot your password? below the password entry field, and set a new one. When setting a new password, please make sure that: • Your password doesn't include any unnecessary spaces. • You entered only half-width characters. • You didn't accidentally enter a similar looking character. E.g. - 1 (one), I (capital 'i'), and l (lower-case 'L') - 0 (zero), o (alphabet 'O') - 9 (nine), q (lower-case 'Q') If your password still doesn't match after several attempts, please enter or display your password into a notes app and make sure there are no mistakes. If you're not receiving the password reset email, it may be because: • An email address wasn't registered to your LINE account. • The email address entered is different from the one registered to your LINE account. • The registered email address was not entered correctly. • The email was sent to your spam, junk, or another folder instead of your inbox. • You have spam filters in place (e.g. blocking emails that contain URLs; emails sent from computers). • You have settings in place to only receive emails from certain domains. If you have domain filters in place, please add "line.me" to your list of accepted domains. If you're still not receiving the password reset email at the email address you think is registered to your account, or if you are unable to enter the correct password, there will be no way for you to transfer your LINE account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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When choosing a login method, tap either Continue with Apple or Continue with Google to proceed with transferring your LINE account. Transferring your LINE account with your Apple ID Transferring your LINE account with your Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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Please try entering the password you think may have been registered to your LINE account. If you still can't verify your account, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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To change your phone number registered to LINE, follow the steps below.
Note: If you want to change your phone number to one from a different country, refer to Changing to/registering a number from a different country.
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