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Can't make purchases/send gifts

I'm having a problem purchasing Coins toggle

If you are experiencing issues purchasing Coins, please refer to the following based on your OS:
 

Android
iOS

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I can't purchase some stickers, themes, or emoji toggle
You may be unable to purchase items (e.g. stickers, themes, emoji) in the following cases.

• The item is only available for a limited period of time.
You won't be able to purchase the item after the period has expired.

• The item is not yet available.
Items may become available for purchase at different times on iOS and Android. Additionally, some items are only available from either the Sticker/Theme Shop in the LINE app or on LINE STORE.

• Your payment method is not accepted.
Google Play paid purchases are not supported in some countries/regions and on some devices. In this case, you will not be able to purchase any items from the Sticker/Theme Shop.

• The item isn't available in your country/region.
Some items are only available for purchase or download in select countries/regions. Sales of items have also ended in some countries/regions.

If the details page for an item says that it is not for sale, or if it doesn't appear in the Sticker/Theme Shop, you cannot purchase or download that item.

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I cannot purchase Coins toggle

LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.


If you were not issued Coins after purchasing them, please see the following Help article:


Problems purchasing coins

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I can't send items as gifts toggle
If the Send as gift button doesn't appear for the item (e.g. sticker set or theme) you've selected, it means that it cannot be sent as a gift.

You will also be unable to send an item as a gift if the recipient: 
• Is using a version of the LINE app that doesn't support the item you want to send.
• Already has the same item.
• Is using a LINE account registered in a country or region where the item is not for sale.
• Hasn't registered a phone number to their account.
Note: In this case, the person can receive gifts if they verify their account with a phone number.

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Features no longer available on devices running Android versions earlier than 5.0 toggle
The following features are no longer available as of July 20, 2020.
Note: If you want to continue using these features, update Android OS to version 5.0 or later.

• Accessing the Sticker and Theme Shops from the Home tab.
• Browsing the rankings and using the search feature for the Sticker and Theme Shops.

You can still purchase stickers, emoji, and themes by going to the purchase screen from a chat message sent by a friend or an official account.

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