If you are having trouble downloading or using stickers, please try the following:

1. Restart your device.

2. Update the LINE app from the URL below:

3. Check your network connection.

4. Check the remaining storage space on your device.

5. Download the stickers again.

To delete and re-download stickers

   a. Go to More > Settings > Stickers > Sticker Options. 

   b. Tap Remove next to the sticker > OK.

   c. Go back to Stickers.

   d. Tap Purchase History > select the stickers in question, then tap Download.

If the issue persists after trying the steps above, please contact us using the Problem Report Form.