Help Center

If you're having trouble downloading or using stickers, try the following troubleshooting tips.

• Restart your device.

• Update the LINE app here.

• Check your network connection.

• Check the available amount of space on your device.

• Download the stickers again.

To delete and re-download your stickers:

1. Go to the Home tab > Settings > Stickers.

2. Tap Sticker set order > Delete next to the sticker > Delete.

3. Go back to Stickers.

4. Tap Purchase history > select the stickers in question, then tap Download.

If the issue persists after trying the steps above, please contact us using the Inquiry Form.

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Please follow the steps below to report creators' stickers or themes.

Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.

2. Tap Report at the bottom of the screen.

3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.

Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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Issues with Stickers