Purchase and Payment Issues
If you didn't receive an item you purchased using an Android device, try restarting your device and checking the transaction status on Google payment center.
Note: If you're unsure of your login information, please contact Google.
If trying the above doesn't solve the issue, please contact us again via the Inquiry Form with the order number from Google payment center.
You can purchase Call Credit and 30-day plans using the following steps after charging your LINE Credit.
1. Go to the following URL.
2. Select the 30-day plan or Call Credit you want to purchase. For 30-day plans, please select the country and line type you want to call.
3. Select Purchase and log in to LINE STORE. On the PC version of LINE STORE, clicking a Call Credit pack will direct you to the login page immediately.
4. Select a payment method and press OK.
If you do not receive the Call Credit or 30-day plan you purchased, please refer to the following article.
Missing Call Credit
30 Day Plan Not Showing Up
If you are experiencing issues making purchases on LINE STORE, please contact us using the form below.
Please see the corresponding article for the type of item you purchased.
Please note that we cannot check your purchase history if you made the purchase through Apple. Please inquire directly with Apple instead.
We appreciate your understanding.
To check your purchase history, please see the following.
Checking Your LINE Out Purchase History
If you are experiencing issues after changing to a new device, getting your device repaired, or reinstalling the app, please refer to the article below.