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Rates and Payment

Domestic and international call rates toggle
There is no basic monthly charge for LINE Out. You pay only for what you use.

However, like any other app, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data. Please check with your mobile service carrier for details.

To check LINE Out's rates, please try one of the following methods. Please note that the rates for each destination country remain the same no matter which country you are calling from.

See the price table at the LINE Out website:

Check using the LINE Out keypad:
Enter a phone number on the LINE Out keypad to see the per-minute rate for that number.

See the price table in the Settings menu of the LINE app:
1. Go to Call > tap the keypad > Settings.
2. Tap Price Table.

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Consumption tax toggle
The rates stated are the final price that you need to pay.

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What are the ways to make paid calls? toggle
There are no basic monthly or initial fees for using LINE Out. You can make calls after purchasing an amount of Call Credit or a 30-day plan.
Note: You can use LINE Coins only with Android.

• LINE Call Credit
Call Credit is a pre-paid electronic currency. You can purchase the amount of Credit you want within the LINE app (iOS or Android) or on LINE STORE.
Note:
- Only some amounts of Call Credit can be purchased from the LINE app.
- The actual currency rate of Call Credit may change depending on Apple’s pricing rules.
- Call Credit purchased on LINE STORE and in the Android version of LINE will expire after 180 days from the day it was purchased.

• 30-Day Plans
A 30-day plan lets you make calls for a certain number of minutes at a lower cost for 30 days from the date of purchase. You don't need to commit to a long-term contract, and you can decide what kind of plan you need every month.
Note:
- A 30-day plan can only be used to call people in certain countries with certain types of phone lines. Please purchase a plan for the country and type of line you want to call each time.
- If you purchase both a "landlines" and "landlines & mobiles" plan for the same country, the plan you purchased first will be used first.
- 30-Day Plans are only available on LINE STORE.
- You cannot purchase the same 30-day plan until the one you have expires.


• LINE Coins (Android only)
If you're using LINE on an Android device, you can pay for calls using LINE Coins.
E.g., if you're calling a region that costs 3 Credit per minute for 3 minutes, you'll be charged 9 Credit, which will be rounded up to 5 Coins (equivalent to 10 Credit).
Note: The exchange rate for Call Credit and Coins is subject to change.

To allow calls to be paid for with Coins:
1. From the LINE app, tap More > LINE Out Free > the keyboard icon > the settings icon.
2. Tap Purchase Call Credit.
3. Check the box next to Use LINE Coins for LINE Out.

Go straight to LINE Out Settings.

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How do I purchase Call Credit or 30-day plans? toggle
Call Credit and 30-day plans can be purchased from the LINE app or on LINE STORE.
Please note you can only purchase 240 credits from the LINE app.

Purchasing from the LINE app
1. Tap the Call tab.
2. Tap the keypad icon at the top of the screen.
3. Tap the CREDIT icon at the bottom left of the screen.
4. Tap Purchase or Purchase 30-Day Plan (this will take you to LINE STORE).

Purchasing from LINE STORE
1. Go to LINE STORE on your PC or smartphone’s browser.
2. Click or tap Login.
3. Enter the email address and password registered to your LINE account to log in.
4. Click LINE Out from the menu.
5. Select the Call Credit pack or 30-day plan you wish to purchase, and proceed according to the on screen instructions.

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Cannot call using LINE STORE credit toggle
LINE Credit is the virtual currency used to make payments in LINE STORE, and Call Credit is the virtual currency used for LINE Out. After charging your LINE Credit on LINE STORE, you need to use it to purchase Call Credit or a 30-day plan using the steps below.

1. Go to the following URL.
https://store.line.me/call/list
2. Select the 30-day plan or Call Credit you want to purchase. For 30-day plans, please select the country and line type you want to call.
3. Select Purchase and log in to LINE STORE. On the PC version of LINE STORE, clicking a Call Credit pack will direct you to the login page immediately.
4. Select a payment method and press OK.

LINE Credit cannot be used to purchase Call Credit within the LINE app.

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Does Call Credit expire? toggle
Call Credit purchased on LINE STORE and in the Android version of LINE will expire after 180 days from the day they were purchased.

Call Credit purchased in the iOS version of LINE will not expire.

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Checking remaining minutes in 30-Day Plans toggle
To check your remaining minutes, please follow the steps below.

1. Tap the Call tab.
2. Tap the keypad icon at the top of the screen.
3. Tap the settings icon at the bottom right of the screen.
4. Check the remaining minutes in your 30-day plan and your Call Credit balance.



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Purchasing the same 30-Day Plan toggle
You cannot purchase two of the same 30-day plans within a 30 day period. To make calls after using up your minutes, please purchase Call Credit instead. Android users may also use their LINE Coins to make calls.

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Carrying over unused minutes from 30-Day Plans toggle
Unused minutes from 30-day plans expire after 30 days and cannot be carried over.

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Checking purchase and usage history of Call Credit and 30-Day Plans toggle
You can check your purchase and usage history using the steps below in the LINE app.

1. Tap the Call tab.
2. Tap the keypad icon at the top of the screen.
3. Tap the settings icon at the bottom right of the screen.
2. Tap Purchase History or Usage History.

LINE Out Settings


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Refunds for Call Credit and 30-Day Plans toggle
Sorry, purchased Call Credit and 30-day plans cannot be returned or refunded.

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Disabling Auto-Recharge toggle
Please complete the following steps to disable Auto-Recharge or Auto-Renewal.

Smartphone
1. Tap the icon on the top left of the LINE STORE home page.
2. Tap Log In.
3. After logging in, tap the icon on the top left of the page again.
4. Tap your name > Purchase History.
5. Tap the Payment Plan tab to see your purchased items.
6. Tap Cancel.

PC
1. Click Log In on the top right of the LINE STORE home page.
2. Log in to LINE STORE.
3. Click on your name at the top right of the screen.
4. Click on the Payment Plan tab to see your purchased items.
5. Click Cancel.

If you do not see Auto-recharge enabled or Renewal date next to the relevant items, then you are not currently signed up to an Auto-Recharge or Auto-Renewal plan.

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Suspending and deleting LINE Out accounts toggle
LINE Out is linked to your LINE account, so there is no way to delete only your LINE Out account.

You can delete your LINE Out account by deleting your LINE account. Doing so will delete all of your data (purchase history, purchased items, charge history, LINE Credit balance, etc.) on the LINE app and on LINE STORE. This data can't be restored once it's deleted, so please make sure you really want to delete your account.

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