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FAQs

Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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Transferring your LINE account with a phone number toggle
Before transferring your LINE account with your phone number, be sure to:

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note: The code may be entered automatically on some devices.
5. Tap Yes, that's my account.
6. Enter your password and tap the arrow.
7. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
8. Choose whether to add friends from your device's contacts, then tap the arrow.

If your phone number will change when you transfer your LINE account, see this Help article.

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Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. Go to the Home tab > Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code or tap the URL in the email that was sent to you.

Tap here to open the Account screen from your smartphone.

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Using LINE for PC toggle
To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

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I'm not receiving the verification code text message toggle
If you don't receive the verification code via text message, try resending it or selecting Call me instead to verify your account.

For details about the Call me instead option, see this Help article.

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About the Call Me Instead option toggle
Call Me Instead gives you another way to verify your phone number. Please use this option if you aren't able to receive the phone number verification code via text message.

When you tap Call Me Instead, you will receive an automated phone call that gives you a six-digit verification code. You can finish the verification process by entering that code into the LINE app.

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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How Points are exchanged for Coins toggle
When you purchase an item, your Points are automatically exchanged for Coins at a rate of 1 Coin per 2 Points.
Note: Your Points will not be exchanged if you've already purchased enough Coins to buy an item.

The Point exchange rate may differ depending on the country you're using LINE in. You can view the various rates here.

The Coins you've purchased and the amount of Coins that can be exchanged from your current Point balance will appear in your Coin balance. If you want to check your Coin balance, see here.

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Changing your phone number toggle
To change your phone number registered to LINE: 
1. Tap the Home tab > Settings > Account.
2. Tap Change next to Phone number.
3. Enter your phone number and tap Next.
4. Enter the verification code you received via text message.
Note: The code may be entered automatically on some devices.
5. Tap OK.

Tap here to open the Account screen from your smartphone.

Note:
- The same phone number cannot be used to create multiple LINE accounts.
- Registering a phone number that was already registered to another LINE account may make the old LINE account inaccessible.

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