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Updated: September 14, 2023

The information written in Help articles for iPad is aimed at users who are also using the LINE account they registered with their smartphone on an iPad.

If you're using LINE with a new account registered with an iPad or if you transferred the LINE account you registered with your smartphone to an iPad, please refer to the Help articles aimed at smartphone users.

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Updated: September 20, 2024

About the end of the Keep service: The Keep service ended at 2 pm on Wednesday, August 28, 2024 (UTC+9).

Useful info

You can apply to download data you saved to LINE Keep. Please apply via this Inquiry Form.
Note: Please check the Inquiry Form for details, such as what data can be downloaded and the period for applying.

If you're using an Android device:
If you're unable to enter the password for the file you receive after applying, please consider using a file decompression app.

Using Keep Memo:

You can use Keep Memo as a replacement for the Keep service. Keep Memo is your own personal chat that only you can see where you can continue to save your items.

For information about Keep Memo, see the following Help article.

About Keep Memo

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Updated: October 30, 2024

Support for LINE smartphone app versions earlier than 12.18.0 will end on November 5, 2024.

Once support ends, you'll no longer be able to use LINE with any version earlier than 12.18.0. Please check which version of iOS or Android you're using.

iOS version 14/Android version 7.0 or later:
You can continue using the LINE app by updating it to version 12.18.0 or later.

Be advised

If you don't update the LINE app for an extended period, you may not be able to restore data such as your chat history.

iOS version 13.7.0/Android version 6.0.1 or earlier:
You will be unable to use the LINE app because you cannot update it to version 12.18.0 or later.
Note: You can use the LINE app by updating to iOS version 14/Android version 7 or later.

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Updated: May 30, 2024

Note: The following information does not apply to users of the LINE VOOM service in Hong Kong, Indonesia, Japan, Taiwan, and Thailand.

The LINE VOOM service ended on September 7, 2023.

From January 16, 2024, all data, including posts, have been deleted.

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FAQs

It may sometimes take a while for the actual message to be received (displayed) after the notification is received. If you are still having problems, please try the following steps.

1. Go back to the list of chats, then open the chat you are having problems with again.
2. Restart your device.
3. Update your LINE app from the URL below.
https://line.me/update

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If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
https://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

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