LINE

Using LINE

iPad version of LINE

Using LINE on an iPad toggle
You can use LINE on your iPad in the following ways.

• Use your LINE account on your regular device and your iPad
Enter the email address and password registered to your account, then tap Log in.
Note: To log in with a QR code, tap QR code login. For the steps to log in with a QR code, see this Help article.

• Create a new LINE account
Tap Create a new account or transfer an account from another device at the bottom of the screen.

To create a new LINE account with your phone number, see this Help article.

• Transfer your LINE account
Tap Create a new account or transfer an account from another device at the bottom of the screen. For more information, see the Help articles below.



Note: You can only use your Apple ID to transfer your account to another iOS device.

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What features are not available on the iPad version of LINE? toggle
The following features are not available if you are using the iPad version of LINE with your smartphone LINE account.

- Creating a new account
- Auto Add Friends via phone number and phone number search
- Purchasing paid stickers, themes and Coins
- Receiving gifts
- Deleting all chat history
- LINE Pay
- LINE Out (paid voice calls)

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Do I have to agree to the Revisions to the LINE Corporation Privacy Policy? toggle
The LINE Privacy Policy has been revised in accordance with the amended Japanese Act on the Protection of Personal Information, which is scheduled to go into effect in April 2022.

To continue using LINE in the future, you will need to agree to the Revisions to the LINE Corporation Privacy Policy.

A notice about these revisions will be displayed in the LINE app. Even if you choose not to agree, this notice will appear again after a certain amount of time. If you don't agree to the revised Privacy Policy, you'll see this notice every time you start LINE from March 28.

For details about what revisions were made, please see this page.

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LINE usage environment

Recommended system specifications for LINE toggle
Smartphones • iOS: 14.0 or later
• Android: 8.0 or later

PCs • Windows 10 or later
• Mac OS X 10.14 or later
• Chrome browser version 42 or later
Note: You cannot sign up for a new account with LINE for PC.

iPads • iPadOS 14.0 or later

Smartwatches • Apple Watch: watchOS 7 or later
• Wear OS by Google (formerly Android Wear): LINE 12.3.0 or later; Android 8 or later; Wear OS 3.0 or later
Note: You cannot sign up for a new account on a smartwatch.

Although not recommended, you can use the following versions of LINE on older OSes.
Note: Some features cannot be used on older OSes.

iOS • iOS 13.0 to 13.7: Up to LINE 12.4.0
• iOS 12.0 to 12.5.6: Up to LINE 11.17.0
• iOS 11.0 to 11.4.1: Up to LINE 10.17.0
Note: You cannot use the app with iOS 10.3.4 or earlier.

Android • Android OS 7.0 to 7.1.2: Up to LINE 12.18.0
• Android OS 6.0 to 6.0.1: Up to LINE 11.15.0
• Android OS 5.0 to 5.1.1: Up to LINE 11.5.0
Note:
- You cannot use LINE with Android OS 4.4.4 or earlier.
- Even if you're using Android OS 8.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.

PC • Windows 7 and 8: Up to LINE 6.7.0

LINE is not supported on the following devices:
• iPod touch
• WALKMAN
• SmartTV BOX
• Fire OS devices such as Kindle
• PHS devices
• Simulators/emulators (virtual environments)
• Android tablets
• Devices with a custom OS

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Is LINE 100% free of charge? toggle
LINE provides free messenger and VoIP services on 3G and Wi-Fi networks. Users do not have to pay for these services. We also offer optional paid services such as some stickers and Coins.

As with any other apps, you may be charged a 3G usage fee by your mobile phone company if you do not subscribe to an unlimited data plan, or if you exceed the data usage limit of your plan.

- Depending on your current plan, you may not be able to use the VoIP service for free. Please contact your network carrier for more information.

We hope you enjoy using LINE!

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Is LINE available overseas? toggle
LINE is available anywhere in the world, as long as you can connect to a 3G or Wi-Fi network. You can use the service for free over Wi-Fi, however, as with any other apps, you may be charged a data usage fee on the 3G network, depending on your network usage.

Please check with your phone company about roaming fees before using LINE overseas on your Smartphone.

Of course, LINE is free and will not even charge you for international calls! 

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How can I check which version of LINE I am using? toggle
You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Displaying a list of keyboard shortcut keys toggle
You can view a list of keyboard shortcut keys by holding down the Command button on your keyboard.

Note: In order to do this, you need to have an external keyboard with a Command button for your iPad.

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Logging in/out

How to log in/out

How do I log out of LINE? toggle
To log out from LINE on the iPad, go to Settings > Account then select Logout.

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I was suddenly logged out of LINE toggle
You may be logged out of LINE on the iPad for the following reasons.

- If you log in on another iPad.
- If you change the email address or password on the smartphone version of LINE.
- If you go to the Devices menu on the smartphone version of LINE to log out of LINE on the iPad.
- If you delete your account on the smartphone version of LINE.
- If there is a network error or similar.
- If you turn ON Letter Sealing on the smartphone version of LINE.

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An identity verification code appears when I log in to the iPad version of LINE toggle
When logging in to LINE for the first time on your iPad, you will be asked to enter a verification code in the LINE app on your smartphone. This process will be required if you reinstall LINE on the same device.

To verify your identity, follow the steps below.
Note: Make sure you have the smartphone that you use with LINE on hand.

1. Log in to LINE on the iPad with your email address and password, or log in with QR code.
2. Check the verification code that appears.
3. Start the LINE app on your smartphone and enter the verification code shown on your iPad.

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Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home/Friends tab > Settings > Account > Pair a new device.
6. Enter the verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Required settings for logging in to LINE for iPad or PC with your smartphone's unlock method toggle
To be able to log in to your LINE account on an iPad or PC using your smartphone's unlock method, you need to: 
• Set an unlock method on your smartphone.
• Allow your smartphone's unlock method to be used for logins in the LINE app. 

Setting an unlock method on your smartphone
For iOS:

For Android:
Check your phone manufacturer's website for details on how to set an unlock method.

Note: LINE will never save your unlock method.

Allowing your smartphone's unlock method to be used for logins in the LINE app
1. Tap the Home/Friends tab > Settings > Account.
2. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Enable

You'll know setup is complete when you see Unlink in the field for Face ID/Touch ID or your smartphone's unlock method.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it.

You can increase your account security even more by not allowing logins with an email address and password. To only allow your account to be logged in to with your smartphone's unlock method or a QR code, tap the Home/Friends tab > Settings > Account and turn Log in with password OFF.
Note: Turning Log in with password OFF will not log you out of any devices you're already logged in to.

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Disabling your smartphone's unlock method for logging in to LINE toggle
To disable your smartphone's unlock method for logging in to LINE: 
1. Start the smartphone version of LINE.
2. Tap the Home/Friends tab > Settings > Account.
3. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Disable.

When you disable your smartphone's unlock method for logging in to LINE, you'll be logged out of your account on iPad and PC. To use your account on an iPad or PC again, log in with your email address and password or with a QR code.

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About using your smartphone's unlock method to log in to LINE toggle
You can log in to LINE more securely by using your own device unlock method that you've set up on your smartphone.

To use this login method, you must: 
• Be using LINE version 10.18.0 or later.
• Be able to log in to LINE for iPad or LINE for PC (for Windows or Mac).

For the recommended system specifications, see this Help article.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it. The device unlock methods that are available depend on your OS, and include facial and fingerprint recognition.
Note: LINE will never save your unlock method.

Related Help articles:

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Removing locks on your smartphone's unlock method toggle
If you make too many failed attempts at using your smartphone's unlock method, you will be locked out from using it. To remove a lock on your smartphone's unlock method, follow the steps below for your device.

Removing locks on iPhones
If Touch ID or Face ID are locked, you'll be prompted to enter your passcode when logging in. Enter your passcode and log in again with Touch ID or Face ID.

Removing locks on Android smartphones
If there is a lock on your biometric authentication method (e.g. fingerprint, eye, face), you can remove it with the PIN code or unlock pattern you set on your smartphone.

Important: Be sure to use the passcode configured on your smartphone, which is not the same as the passcode lock for LINE.

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Logging in with an email address toggle
To log in to LINE for iPad with an email address, you must first register an email address with the device that you normally use LINE on. 

For the steps to register an email address on an iOS device, see here.
For the steps to register an email address on an Android device, see here.

After registering your email address, follow the steps below.
Note: If you haven't installed LINE for iPad, you can download it here.

1. Start LINE for iPad.
2. Select Other ways to log in > Log in with email.
3. Enter your registered email address and password, then select Log in.

If you're logging in for the first time or have reinstalled LINE, you may also need to complete the following steps:
4. Check the verification code that appears.
5. Start LINE on your smartphone and enter the verification code that appears on LINE for iPad.
6. On your smartphone, select Verify > OK.

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Logging in with a QR code toggle
If you haven't registered an email address with LINE, you can log in to LINE for iPad or LINE for PC by scanning a QR code.

To log in with a QR code:
1. Start LINE for iPad.
2. Select Other ways to log in.
3. Open the QR code reader in LINE on your smartphone.
Note: For the steps to open the QR code reader, see the Help article for Android or iOS.
4. Scan the QR code that appears on LINE for iPad.
5. On your smartphone, tap Log in > OK.

In some cases, a screen may appear asking you to verify your identity. If you see this screen, you can log in after entering a verification code by following the steps in this Help article.

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Unauthorized account login

Account stolen toggle
If your LINE account was stolen by someone logging in without your authorization, please see the following:

1. Try logging in again.
Open LINE on your smartphone and tap Log in. Enter the email address and password configured previously and see if you can log in. If you manage to log in, go to Settings > Account > Change your email to change your password immediately.

2. Send an account deletion request.
If you are unable to log in after trying step 1, someone may have already changed your password. Please go to the Problem Report Form, select Account > Stolen Accounts, and send us the details of the issue. We will delete your account to prevent its further misuse. We will also restore your items after looking into your account.

Note: Items that can be restored
- The right to use your LINE stickers and themes (including those received as gifts)
- Purchase history and Coin balance
- LINE STORE Credit balance

Apply to Restore items

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Important: protecting your account from being stolen toggle
There have been many cases in which unauthorized third parties have logged in to internet services using email addresses and passwords leaked from other services. No information registered to LINE, such as phone numbers, email addresses, and passwords, have been compromised.

If you use the same email address and password for LINE as another service, we strongly recommend changing your password.

Please try the following on the smartphone version of LINE:


Reported cases of unauthorized logins
The following types of messages are often sent by the third party when an account is stolen. If you receive messages asking you to do the following from a friend, their account may have been stolen:

• Help me buy prepaid cards
• Help me buy iTunes cards
• I’m in trouble and need you to transfer money to my bank account

As they may change the content of their messages at any time, you should also suspect if your friend’s account has been stolen in the following cases:

• The messages do not sound like the way your friend talks
• A friend whom you have not spoken to for a long time suddenly asks you for money
• The friend's language is unnatural

If your friend’s account was stolen
If you suspect that your friend’s account may have been stolen, please contact them outside of LINE (in person, by text, by phone, or on a social network) to let them know.

If your account was stolen
If you are suddenly unable to access your account even though you did not make any changes to it, or if your friend contacts you to let you know that your account has been stolen, please see the following article:

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