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FAQ

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Re-adding deleted friends toggle
To re-add friends that you deleted, you need to add them manually via ID/phone number search or QR code.

For more information about adding friends, see here.

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Friends disappeared toggle
If all of your friends have disappeared, you may have minimized your friends list. Please tap the light gray bar that says Friends (number) on the friends tab to display all your friends again.

If only some of your friends have disappeared, your friend may have deleted their LINE account. When a friend deletes their LINE account, they will be removed from your friends list. To find out about your friend’s usage status, please check with them directly.

Other than the above, please check whether they have been added to the Blocked or Hidden Users list. Please follow the steps below to check your Blocked or Hidden Users list.

1. Tap the settings icon > Friends.
2. Tap Hidden Users or Blocked Users.

Please note that you will not be able to see your friends on the lists above if you have already deleted them. Please add them again.

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Friends

What are friends? toggle
Friends are the users you make contact with on LINE.

When you add friends, you can chat with them, and invite them to chats and groups. If you add each other as friends, you can also use voice and video calls with them (unavailable on some devices).

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Maximum number of friends toggle
You can add up to 5,000 friends.

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Adding Friends

Cannot add friends using ID Search toggle
To prevent abuse of the ID search feature, we suspend the search feature when you search too many times in a given period of time. We cannot provide any details about how long the feature will be suspended for security reasons.

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Adding friends using ID Search toggle
You can add friends by searching for their LINE ID.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list > ID/Phone No.
3. Enter your friend’s ID.

If the ID does not appear in search results, please see the article below.

Cannot Add Friends Using ID Search

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Adding friends using QR code toggle
You can add friends by having them scan your QR code, or you can scan theirs.

Steps for Your Friends to Scan Your QR Code:
1. Tap “Display QR Code” below.
2. Get your friend to scan it with their QR code reader.
3. You will become friends once your friend taps Add.

Steps for You to Scan Your Friends’ QR Code
1. Tap “Scan QR Code” below.
2. Scan your friend’s QR code.
3. Tap Add to become friends.

You can also send your QR code via email by going to Add Friends > Invite.

Inviting Friends

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Adding friends from groups toggle
To add someone as a friend from a group: 
1. Open a group chat that you are both in.
2. Tap the icon of the member you want to add.
3. Tap Add.

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Adding users on the Friend Recommendations list toggle
Please follow the steps below.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list.
3. Tap the add friends icon which appears next to the user you wish to add.

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Inviting friends toggle
You can invite friends who are yet to sign up for LINE by following the steps below.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list > Invite.
3. Select the method you wish to use. 

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Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Cannot add friends using QR code toggle
If your friend is unable to scan your QR code, tap the settings icon > Profile > My QR Code, tap the V icon on the top right and select Generate New QR Code.

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Friends List Settings

About Hiding, Blocking and Deleting

Removing friends toggle
Removing a friend deletes them from your friends list, and unlike blocking, cannot be undone. Please be careful when removing a friend you cannot contact otherwise.

Before you remove a friend, you need to hide or block them. To see more details, please see the following articles.


To remove a friend
1. Tap the settings icon > Friends.
2. Tap Hidden Users or Blocked Users.
3. Tap Edit next to the friend you wish to remove.
4. Tap Remove.

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Blocking friends toggle
The following happens when you block a friend.
- You will no longer receive chat messages or voice and video calls from them.
- They will be moved from your friends list to your Blocked Users list.

Blocking a user does not completely remove them from your friends or friend recommendations list. To do so, please see the following article.

To block a friend
1. Tap the friends icon.
2. Swipe to the left the friend you want to block.
3. Tap the Block button.

To unblock a friend
1. Tap the settings icon > Friends.
2. Tap Blocked Users.
3. Tap Edit to the friend you want to show again.
4. Tap Unblock.

It may take a while for the changes to take effect.

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Hiding Friends toggle

The following happens when you hide a friend.

 

- You can still receive chat messages from them.

- They will not be appear on your friends list, and will be moved to the Hidden Users list.

- You will see their profile and Timeline updates.

 

Hiding a user does not remove them completely from the friends or friend recommendations list. To do so, please see the following article.

Removing a Friend

 

To hide a friend

1. Tap the friends icon.

2. Swipe to the left the friend you want to hide.

3. Tap the Hide button.

 

To unhide a friend

1. Tap the settings icon > Friends > Hidden Users.

2. Tap Edit to the friend you want to show again.

3. Tap Display.

 

It may take a while for the changes to take effect.

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The Friends List

Device contact not showing on friends list toggle
If contacts are not showing up on your friends list even though they are in your device contacts list, the following may be the case.

- You or your friend have set Auto Add Friends off on your respective smartphone devices.
- They were added to your Blocked or Hidden users list.
- They are in your Friend Recommendations List.

Please see the following articles for more details

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Why does a blocked or removed friend still appear in my game rankings? toggle
The reason will differ for each game. Please start the game and contact the LINE GAME team using the inquiry form found inside the app.

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Friend Recommendation Settings

Filtering messages from non-friends toggle
To filter messages from users who are not your friends, please follow the steps below.

1. Tap the settings icon > Privacy.
2. Turn ON Filter Messages.

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Blocking friend recommendations toggle
You can block messages from users on your Friend Recommendations list by following the steps below.

1. Tap the friends icon > add friends icon.
2. Tap the user you wish to block.
3. Tap Block.

It may take a while for the changes to take effect.

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Why friend recommendations appear toggle
Someone may appear under Friend recommendations because they:
• Have your phone number saved in their contacts and are also using LINE (but you don't have their number in your contacts).
• Knew your LINE ID and added you by searching for it on LINE.
• Added you from the Members list of a group chat you were both in.
• Added you using your contact information (LINE account information) that was shared in a chat by a friend of yours.
Note: If your contact information was shared, the person will only be able to see your name registered on LINE, profile icon, and status message.
• Added you using the URL in an invite email, or using your QR code.

The method a friend recommendation used to add you will appear if they added you via:
• Phone number.
• QR code.
• LINE ID.

If you don’t see how someone added you, it may be because:
• They added you directly from a group that you were both in.
• They got your contact information from another one of your friends and added you.

If you have Auto-add friends turned on and someone in your contacts shows up in your friend recommendations on the smartphone version of LINE, it means they have the following settings configured.

• Auto-add friends: ON
• Allow others to add me: OFF

The name that appears for someone in your friend recommendations is the name they set on LINE. If an unfamiliar name appears under your friend recommendations, the only way to confirm who they are is to ask them directly.

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About Other Settings

Friends' display names and profile photos toggle
Display names
The display names in your friend list will appear in one of the following ways, depending on how the friend was added, what name your friend set, and whether or not you have edited their name.

• Friends that were added by syncing your device's contacts on the smartphone version of LINE will appear with the names saved in your device.
• Friends that were added using a method other than syncing your contacts (e.g. ID search, QR code) will appear with the names they set for themselves on LINE.
• Friends whose names you changed manually will appear with the names that you set.
Note: The changed names will only appear that way in your friend list.

Profile photos
Your friends' profile photos are the ones they set from the profile screen. You can change your own profile photo any time, but you cannot change your friends' profile photos.

For information on how to change display names or your profile photo, see this Help article.

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Changing your display name or profile photo toggle
To change your own display name
1. Tap the settings icon > Profile > Display Name.
2. Enter the display name you want to change to, then tap Save.

To change a friend's display name
1. Tap the friend you wish to change the name from the friends list.
2. Tap the pencil icon from the pop-up.
3. Enter the name and tap Save.

To change your profile photo
1. Tap the settings icon > Profile.
2. Tap the image on the top left, then select the upload options.
3. Trim the photo if necessary, then tap OK.

Please note you are not able to change your friends' photos.

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Contact name displayed differently toggle
If a LINE friend is registered using their phone number, the name they are saved in your smartphone device contacts will be displayed. If they are not registered using their phone number, the display name they set in LINE will be displayed.

If you add a friend who is saved in your smartphone contacts using their ID, the display name they set in LINE will be displayed.

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Display name garbled toggle
If the friends whose display names are garbled are all saved in your smartphone contacts, please try the steps below on the smartphone version of LINE to resolve the issue.

1. Tap More > Settings > Friends.
2. Turn ON Add Friends. If this option is already turned on, tap the refresh button next to the last synced date to manually sync your contacts.

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About Groups

Creating Groups/Inviting Members

Creating groups toggle
To create a group: 
1. On the Chats tab, tap the speech bubble icon > Group.
2. Select the friends you want to invite to the group and tap Next.
3. Enter a group name and tap Create.
Note: If the Members join automatically setting is turned off, the friends you invite won't become group members until they select Join in their invitation.

For the steps to create a group from a multi-person chat, see this Help article.

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Inviting new friends to a group toggle
1. Tap to open the group chat you want to invite new friends to.
2. Tap the V icon on the top right of the chat room.
3. Tap Invite.

You can also invite members from the Invite Friends button on the bottom of the group members' list.

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Maximum friends per group toggle
You can invite up to 199 friends per group, excluding yourself.

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Canceling group invitations toggle
1. Tap the menu icon at the top of the group chat screen > Members.
2. Under Pending members, tap the member whose invitation you want to cancel.
3. Tap Cancel.

To cancel a group invitation: To remove members from a group created with the Members join automatically setting turned on, follow the steps in this Help article. 

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Accidentally declining a group invitation toggle
If you want to be invited to the group again, please tell a member to cancel your invitation and then invite you again.

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Display when declining a group invitation toggle
Even if you decline a group invitation, you will still be displayed as a pending member in the group. To have yourself removed from the group completely, the friend who invited you will need to cancel your invitation.

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Viewing posts added to a group before joining toggle
Newly added group members will be able to see all posts and albums added to the group before they joined, but not previous chat messages.

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About the Members join automatically setting toggle
The Members join automatically setting lets you choose whether the friends you invite to a group are added automatically, or asked if they would like to join first.

If Members join automatically is turned on:
The friends you invite will automatically be added to the group.

If Members join automatically is turned off:
The friends you invite will receive an invitation message, from which they can choose to Join or Decline.
Note:
- If someone declines, they will continue to appear as a pending member, and the person who created the group will not be notified.
- If you create a group with this setting turned off, you will not be able to turn it on afterwards.
- For more information on how friends that decline a group invitation appear to other group members, see this Help article.

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I can't create multi-person chats toggle
Multi-person chats have been integrated into group chats, so you can now use the Notes and Albums features that were previously unavailable in multi-person chats.

If you want to create a group that doesn't require permission from members to join (like a multi-person chat), turn ON Members join automatically when creating a group chat.

If you have any existing multi-person chats, you can continue using them.

For the steps to create a group from a multi-person chat, see this Help article.

For the steps to create a new group, see this Help article.

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Group Notes/Albums

Viewing group notes and albums toggle
You can view group notes and albums by following any of the below methods.

- Tap the group you want to view the notes or albums for on your friends list, then tap Notes or Albums on the pop-up.
- Tap the V icon on the top right of the chat room > Notes or Albums.
- Swipe the group chat room to the left once or twice.
- Tap the Timeline icon > My Groups, then the icon of the group you want to view the posts or notes for.

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Creating group notes toggle
You can follow either of the below methods to create a group note.

- Open the group from the friends list, tap Notes on the pop-up > New Note or pencil icon.
- Tap Write on the top of the Timeline, then tap My LINE Friends and select the group.

After creating a note, only the text can be edited. If you wish to edit a note with other contents besides text, you will need to delete the note then post an edited version.

If you are posting images, please use albums as they are optimized for the posting and viewing of images.

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Adding photos to an album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the album you want to post photos to.
4. Tap the + button on the bottom right of the screen.

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Visibility of group posts on timeline to LINE friends toggle
Group posts on your Timeline are only visible to members of the group. Non-members will not be able to see them.

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Deleting a group note toggle
You can delete notes you created yourself by following the steps below.

1. Tap the group from the friends list.
2. Tap Notes on the pop-up.
3. Tap the note you want to delete.
4. Tap the three dots at the top right, then Delete.

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Deleting a group album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the album you want to delete.
4. Tap the three dots on the top right, then Delete Album.

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Saving photos from a group album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the photos you want to save from the album.
4. Tap the Save button on the bottom right.

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Deleting a group post created using a previous account toggle
You cannot delete posts, Likes, or comments made using an old account. To delete a comment posted using a previous account, you will need to ask the author of the post it is attached to help you. To delete a Like made using a previous account, the post it is attached to needs to be deleted.

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Deleting photos from a group album toggle
Important Notes
- Deleted photos cannot be restored.
- If you delete something, a notification will be sent to the group chat notifying other members that you did so.

To delete photos from a group album
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the photo you want to delete from the album it was saved in.
4. Tap and hold the photo you want to delete.
5. Tap Delete Photo.

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Renaming an album toggle
1. Tap the friends icon.
2. Tap the name of the friend or group.
3. If the album is with an individual friend, tap Chat > V icon on the top right > Albums. 
If the album is with a group, tap Albums.
4. Tap the album you want to rename.
5. Tap the three dots on the top right.
6. Tap Rename Album.
7. Enter a new name and tap Save.

Album names must be between 1 and 20 characters. The same name cannot be used for multiple albums.

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Maximum number of albums toggle
Maximum albums per group: 100
Maximum photos per album: 1,000
Maximum photos per upload: 1,000

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Leaving a Group

Leaving a group toggle

Your posts, albums, and photos will not be deleted even if you leave a group. If there is any data you wish to delete, please do so before leaving the group.

 

When a group member deletes their account or leaves the group, a message saying “(friend name) left the group.” will appear.

 

To leave a group

1. From your friends list, swipe left on the group you want to leave.

2. Tap Leave.

 

Once all members of a group leave, all data posted will be deleted. In this case, the data cannot be restored.

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Deleting posts by previous group members toggle
You cannot delete data posted by members who have left the group.

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Deleting a group or group members toggle
A group is automatically deleted when all members leave. If there are multiple members in the group, you will need to remove all of them by following the steps below before the group can be deleted.

1. Tap the friends icon.
2. Tap the group you want to delete.
3. Tap the members icon on the pop-up.
4. Swipe left on the names of the members.
5. Tap Delete.

Once you are the only member left, tap Leave to leave the group and delete it.

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