There is a limit on the number of users you can add as a friend, and who can add you as a friend.
If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.
If all of your friends have disappeared, you may have minimized your friends list. Please tap the light gray bar that says Friends (number) on the friends tab to display all your friends again.
If only some of your friends have disappeared, your friend may have deleted their LINE account. When a friend deletes their LINE account, they will be removed from your friends list. To find out about your friend’s usage status, please check with them directly.
Other than the above, please check whether they have been added to the Blocked or Hidden Users list. Please follow the steps below to check your Blocked or Hidden Users list.
1. Tap the settings icon > Friends.
2. Tap Hidden Users or Blocked Users.
Please note that you will not be able to see your friends on the lists above if you have already deleted them. Please add them again.
Friends are the users you make contact with on LINE.
When you add friends, you can chat with them, and invite them to chats and groups. If you add each other as friends, you can also use voice and video calls with them (unavailable on some devices).
To prevent abuse of the ID search feature, we suspend the search feature when you search too many times in a given period of time. We cannot provide any details about how long the feature will be suspended for security reasons.
You can add friends by having them scan your QR code, or you can scan theirs.
Steps for Your Friends to Scan Your QR Code:
1. Tap “Display QR Code” below.
2. Get your friend to scan it with their QR code reader.
3. You will become friends once your friend taps Add.
Steps for You to Scan Your Friends’ QR Code
1. Tap “Scan QR Code” below.
2. Scan your friend’s QR code.
3. Tap Add to become friends.
You can also send your QR code via email by going to Add Friends > Invite.
There is a limit on the number of users you can add as a friend, and who can add you as a friend.
If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.
If your friend is unable to scan your QR code, tap the settings icon > Profile > My QR Code, tap the V icon on the top right and select Generate New QR Code.
Removing a friend deletes them from your friends list, and unlike blocking, cannot be undone. Please be careful when removing a friend you cannot contact otherwise.
Before you remove a friend, you need to hide or block them. To see more details, please see the following articles.
Someone may appear under Friend recommendations because they:
• Have your phone number saved in their contacts and are also using LINE (but you don't have their number in your contacts).
• Knew your LINE ID and added you by searching for it on LINE.
• Added you from the Members list of a group chat you were both in.
• Added you using your contact information (LINE account information) that was shared in a chat by a friend of yours.
Note: If your contact information was shared, the person will only be able to see your name registered on LINE, profile icon, and status message.
• Added you using the URL in an invite email, or using your QR code.
The method a friend recommendation used to add you will appear if they added you via:
• Phone number.
• QR code.
• LINE ID.
If you don’t see how someone added you, it may be because:
• They added you directly from a group that you were both in.
• They got your contact information from another one of your friends and added you.
If you have Auto-add friends turned on and someone in your contacts shows up in your friend recommendations on the smartphone version of LINE, it means they have the following settings configured.
• Auto-add friends: ON
• Allow others to add me: OFF
The name that appears for someone in your friend recommendations is the name they set on LINE. If an unfamiliar name appears under your friend recommendations, the only way to confirm who they are is to ask them directly.
The display names in your friend list will appear in one of the following ways, depending on how the friend was added, what name your friend set, and whether or not you have edited their name.
• Friends that were added by syncing your device's contacts on the smartphone version of LINE will appear with the names saved in your device.
• Friends that were added using a method other than syncing your contacts (e.g. ID search, QR code) will appear with the names they set for themselves on LINE.
• Friends whose names you changed manually will appear with the names that you set.
Note: The changed names will only appear that way in your friend list.
Profile photos
Your friends' profile photos are the ones they set from the profile screen. You can change your own profile photo any time, but you cannot change your friends' profile photos.
For information on how to change display names or your profile photo, see this Help article.
If a LINE friend is registered using their phone number, the name they are saved in your smartphone device contacts will be displayed. If they are not registered using their phone number, the display name they set in LINE will be displayed.
If you add a friend who is saved in your smartphone contacts using their ID, the display name they set in LINE will be displayed.
If the friends whose display names are garbled are all saved in your smartphone contacts, please try the steps below on the smartphone version of LINE to resolve the issue.
1. Tap More > Settings > Friends.
2. Turn ON Add Friends. If this option is already turned on, tap the refresh button next to the last synced date to manually sync your contacts.
1. On the Chats tab, tap the speech bubble icon > Group.
2. Select the friends you want to invite to the group and tap Next.
3. Enter a group name and tap Create.
Note: If the Members join automatically setting is turned off, the friends you invite won't become group members until they select Join in their invitation.
For the steps to create a group from a multi-person chat, see this Help article.
1. Tap the menu icon at the top of the group chat screen > Members.
2. Under Pending members, tap the member whose invitation you want to cancel.
3. Tap Cancel.
To cancel a group invitation: To remove members from a group created with the Members join automatically setting turned on, follow the steps in this Help article.
Even if you decline a group invitation, you will still be displayed as a pending member in the group. To have yourself removed from the group completely, the friend who invited you will need to cancel your invitation.
The Members join automatically setting lets you choose whether the friends you invite to a group are added automatically, or asked if they would like to join first.
If Members join automatically is turned on:
The friends you invite will automatically be added to the group.
If Members join automatically is turned off:
The friends you invite will receive an invitation message, from which they can choose to Join or Decline.
Note:
- If someone declines, they will continue to appear as a pending member, and the person who created the group will not be notified.
- If you create a group with this setting turned off, you will not be able to turn it on afterwards.
- For more information on how friends that decline a group invitation appear to other group members, see this Help article.
Multi-person chats have been integrated into group chats, so you can now use the Notes and Albums features that were previously unavailable in multi-person chats.
If you want to create a group that doesn't require permission from members to join (like a multi-person chat), turn ON Members join automatically when creating a group chat.
If you have any existing multi-person chats, you can continue using them.
For the steps to create a group from a multi-person chat, see this Help article.
You cannot delete posts, Likes, or comments made using an old account. To delete a comment posted using a previous account, you will need to ask the author of the post it is attached to help you. To delete a Like made using a previous account, the post it is attached to needs to be deleted.
Your posts, albums, and photos will not be deleted even if you leave a group. If there is any data you wish to delete, please do so before leaving the group.
When a group member deletes their account or leaves the group, a message saying “(friend name) left the group.” will appear.
To leave a group
1. From your friends list, swipe left on the group you want to leave.
2. Tap Leave.
Once all members of a group leave, all data posted will be deleted. In this case, the data cannot be restored.
A group is automatically deleted when all members leave. If there are multiple members in the group, you will need to remove all of them by following the steps below before the group can be deleted.
1. Tap the friends icon.
2. Tap the group you want to delete.
3. Tap the members icon on the pop-up.
4. Swipe left on the names of the members.
5. Tap Delete.
Once you are the only member left, tap Leave to leave the group and delete it.