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FAQ

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Restoring deleted friends toggle
If you have deleted a friend and want to add them back to your friends list, please add the friend manually using ID/Phone No. search, QR Code, or Shake it!

Please see the following article about how to add friends.

Adding Friends

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Friends disappeared toggle
If all of your friends have disappeared, you may have minimized your friends list. Please tap the light gray bar that says Friends (number) on the friends tab to display all your friends again.

If only some of your friends have disappeared, your friend may have deleted their LINE account. When a friend deletes their LINE account, they will be removed from your friends list. To find out about your friend’s usage status, please check with them directly.

Other than the above, please check whether they have been added to the Blocked or Hidden Users list. Please follow the steps below to check your Blocked or Hidden Users list.

1. Tap the settings icon > Friends.
2. Tap Hidden Users or Blocked Users.

Please note that you will not be able to see your friends on the lists above if you have already deleted them. Please add them again.

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Friends

What are friends? toggle
Friends are the users you make contact with on LINE.

When you add friends, you can chat with them, and invite them to chats and groups. If you add each other as friends, you can also use voice and video calls with them (unavailable on some devices).

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Adding Friends

Cannot add friends using ID Search toggle
To prevent abuse of the ID search feature, we suspend the search feature when you search too many times in a given period of time. We cannot provide any details about how long the feature will be suspended for security reasons.

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Cannot add friends using Shake it! toggle
When using Shake it!, your friend will not be added until "Friend Added!" is displayed after both you and your friend tap Add. Please follow the steps below if you are having trouble adding friends using Shake it!.

Please note that you need to turn on Location Services to use Shake it!. If your location is not shown correctly after doing so, please try restarting your device.

1. Go to your device’s Settings > Privacy > Location Services.
2. Tap LINE > While Using the App.
If you cannot find LINE in Location Services, please restart your device. 

To add a friend using Shake it!
1. Tap the friends icon > add friends icon.
2. Tap Shake it!
3. Shake both your devices or tap the screen.
4. Put a checkmark to the left of each other’s icon on the list that appears.
5. Tap Add.
6. Check that message "Friend Added!" appears.

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Adding friends using ID Search toggle
You can add friends by searching for their LINE ID.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list > ID/Phone No.
3. Enter your friend’s ID.

If the ID does not appear in search results, please see the article below.

Cannot Add Friends Using ID Search

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Adding friends using QR code toggle
You can add friends by having them scan your QR code, or you can scan theirs.

Steps for Your Friends to Scan Your QR Code:
1. Tap “Display QR Code” below.
2. Get your friend to scan it with their QR code reader.
3. You will become friends once your friend taps Add.

Steps for You to Scan Your Friends’ QR Code
1. Tap “Scan QR Code” below.
2. Scan your friend’s QR code.
3. Tap Add to become friends.

You can also send your QR code via email by going to Add Friends > Invite.

Inviting Friends

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Adding friends using Shake it! toggle
The Shake it! feature uses your location to add friends who are near you.

1. Tap the friends icon.
2. Tap the add friends icon > Shake it!
3. Shake both your devices or touch each other's screen. Please note that both your Location Services must be set to ON.
4. Put a checkmark to the left of each other’s icon on the list that appears. If you are already friends, the LINE logo will be displayed.
5. Tap Add. 

If multiple users appear in the results, select the friend you want to add.
 
Once the status changes from "Waiting..." to "Friend Added!", you will become LINE friends.

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Adding chat members as friends toggle
To add someone as a friend from a group or multi-person chat, please follow the steps below.

1. Tap the group or chat room name on the top of the screen.
2. Tap the members area.
3. From the members list, tap the member you wish to add.
4. Tap Add from the pop-up screen.

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Adding users on the Friend Recommendations list toggle
Please follow the steps below.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list.
3. Tap the add friends icon which appears next to the user you wish to add.

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Inviting friends toggle
You can invite friends who are yet to sign up for LINE by following the steps below.

1. Tap the friends icon.
2. Tap the add friends icon on the top right of the friends list > Invite.
3. Select the method you wish to use. 

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Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Cannot add friends using QR code toggle
If your friend is unable to scan your QR code, tap the settings icon > Profile > My QR Code, tap the V icon on the top right and select Generate New QR Code.

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Friends List Settings

About Hiding, Blocking and Deleting

Removing friends toggle
Removing a friend deletes them from your friends list, and unlike blocking, cannot be undone. Please be careful when removing a friend you cannot contact otherwise.

Before you remove a friend, you need to hide or block them. To see more details, please see the following articles.


To remove a friend
1. Tap the settings icon > Friends.
2. Tap Hidden Users or Blocked Users.
3. Tap Edit next to the friend you wish to remove.
4. Tap Remove.

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Blocking friends toggle
The following happens when you block a friend.
- You will no longer receive chat messages or voice and video calls from them.
- They will be moved from your friends list to your Blocked Users list.

Blocking a user does not completely remove them from your friends or friend recommendations list. To do so, please see the following article.

To block a friend
1. Tap the friends icon.
2. Swipe to the left the friend you want to block.
3. Tap the Block button.

To unblock a friend
1. Tap the settings icon > Friends.
2. Tap Blocked Users.
3. Tap Edit to the friend you want to show again.
4. Tap Unblock.

It may take a while for the changes to take effect.

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Hiding Friends toggle

The following happens when you hide a friend.

 

- You can still receive chat messages from them.

- They will not be appear on your friends list, and will be moved to the Hidden Users list.

- You will see their profile and Timeline updates.

 

Hiding a user does not remove them completely from the friends or friend recommendations list. To do so, please see the following article.

Removing a Friend

 

To hide a friend

1. Tap the friends icon.

2. Swipe to the left the friend you want to hide.

3. Tap the Hide button.

 

To unhide a friend

1. Tap the settings icon > Friends > Hidden Users.

2. Tap Edit to the friend you want to show again.

3. Tap Display.

 

It may take a while for the changes to take effect.

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The Friends List

Device contact not showing on friends list toggle
If contacts are not showing up on your friends list even though they are in your device contacts list, the following may be the case.

- You or your friend have set Auto Add Friends off on your respective smartphone devices.
- They were added to your Blocked or Hidden users list.
- They are in your Friend Recommendations List.

Please see the following articles for more details

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Friend Recommendation Settings

Filtering messages from non-friends toggle
To filter messages from users who are not your friends, please follow the steps below.

1. Tap the settings icon > Privacy.
2. Turn ON Filter Messages.

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Blocking friend recommendations toggle
You can block messages from users on your Friend Recommendations list by following the steps below.

1. Tap the friends icon > add friends icon.
2. Tap the user you wish to block.
3. Tap Block.

It may take a while for the changes to take effect.

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How friend recommendations work toggle
A user may appear under friend recommendations because:
• They have your phone number saved in their contacts and are also using LINE (but you don't have their number in your contacts).
• They knew your LINE ID and added you by searching for it on LINE.
• They added you from the member list of a group or multi-person chat you were both in.
• They added you by using your contact information (LINE account information) that was shared in a chat room by a friend of yours.
Note: If your contact information was shared, the user will only be able to see your name registered on LINE, profile photo, and status message.
• They added you using the URL in an invite email, or using your QR code.

In some cases, you'll see how a user added you under friend recommendations.

If you see how a user added you, it will be for the following reasons:
• They added you using your phone number.
• They added you using your QR code.
• They added you using your LINE ID.

If you don’t see how a user added you, it may be because:
• They were in a group with you and added you from it.
• They got your contact information from another one of your friends and added you.

If you have “Auto-add friends” turned on, and someone in your contacts shows up under your friend recommendations on the smartphone version of LINE, it means they have the following settings configured:
Auto-add friends: ON
Allow others to add me: OFF

The name that appears for a user under your friend recommendations is the name they set on LINE. If an unfamiliar name appears under your friend recommendations, the only way to confirm who they are is to ask them directly.

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About Other Settings

Friend's names and profile photos toggle
Display names
How your friend's name will appear on your LINE account will depend on your or your friend's settings. There are three possibilities:

1. If you added the friend by syncing your contacts list on the smartphone version of LINE, the name registered in your device's contacts list will be displayed.
2. If you added the friend by ID search, Shake it!, or QR code (methods other than syncing your contacts list), the name your friend set on their LINE account will be displayed.
3. If you manually changed the friend's name on your friend's list, the manually changed name will appear. This will change the friend's name on your friends list only.

Profile photo
Your friend's profile photo will be the one that they set from their profile screen. You can change your own profile photo but you cannot change your friend's profile photo.

To see more details, please see the following article.

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Changing your display name or profile photo toggle
To change your own display name
1. Tap the settings icon > Profile > Display Name.
2. Enter the display name you want to change to, then tap Save.

To change a friend's display name
1. Tap the friend you wish to change the name from the friends list.
2. Tap the pencil icon from the pop-up.
3. Enter the name and tap Save.

To change your profile photo
1. Tap the settings icon > Profile.
2. Tap the image on the top left, then select the upload options.
3. Trim the photo if necessary, then tap OK.

Please note you are not able to change your friends' photos.

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Contact name displayed differently toggle
If a LINE friend is registered using their phone number, the name they are saved in your smartphone device contacts will be displayed. If they are not registered using their phone number, the display name they set in LINE will be displayed.

If you add a friend who is saved in your smartphone contacts using their ID, the display name they set in LINE will be displayed.

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Display name garbled toggle
If the friends whose display names are garbled are all saved in your smartphone contacts, please try the steps below on the smartphone version of LINE to resolve the issue.

1. Tap More > Settings > Friends.
2. Turn ON Add Friends. If this option is already turned on, tap the refresh button next to the last synced date to manually sync your contacts.

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About Groups

Creating Groups/Inviting Members

Creating groups toggle
You can create groups to chat about the same topic with multiple friends. Unlike multi-person chats, you can name groups and also use Notes and Albums. Members of a group can also add one another as friends and chat individually. Please follow the steps below to create a group.

1. Tap the friends icon.
2. Tap the add friends icon > Create a Group.
3. Enter the group name and select the members you wish to add, then tap Invite.
4. Tap Save.
5. An invitation will be sent to the group members you selected. If the member selects Join, they will become a member. If the member has not selected Join, they will appear as Pending Members.

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Inviting new friends to a group toggle
1. Tap to open the group chat you want to invite new friends to.
2. Tap the V icon on the top right of the chat room.
3. Tap Invite.

You can also invite members from the Invite Friends button on the bottom of the group members' list.

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Maximum friends per group toggle
You can invite up to 199 friends per group, excluding yourself.

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Cancelling a group invitation toggle
1. Tap the group from the friends list.
2. Tap the member from the pop-up.
3. Swipe the member’s name to the left, then tap Delete.

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Accidentally declining a group invitation toggle
If you want to be invited to the group again, please tell a member to cancel your invitation and then invite you again.

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Display when declining a group invitation toggle
Even if you decline a group invitation, you will still be displayed as a pending member in the group. To have yourself removed from the group completely, the friend who invited you will need to cancel your invitation.

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Viewing posts added to a group before joining toggle
Newly added group members will be able to see all posts and albums added to the group before they joined, but not previous chat messages.

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Group Notes/Albums

Viewing group notes and albums toggle
You can view group notes and albums by following any of the below methods.

- Tap the group you want to view the notes or albums for on your friends list, then tap Notes or Albums on the pop-up.
- Tap the V icon on the top right of the chat room > Notes or Albums.
- Swipe the group chat room to the left once or twice.
- Tap the Timeline icon > My Groups, then the icon of the group you want to view the posts or notes for.

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Creating group notes toggle
You can follow either of the below methods to create a group note.

- Open the group from the friends list, tap Notes on the pop-up > New Note or pencil icon.
- Tap Write on the top of the Timeline, then tap My LINE Friends and select the group.

After creating a note, only the text can be edited. If you wish to edit a note with other contents besides text, you will need to delete the note then post an edited version.

If you are posting images, please use albums as they are optimized for the posting and viewing of images.

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Adding photos to an album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the album you want to post photos to.
4. Tap the + button on the bottom right of the screen.

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Deleting a group note toggle
You can delete notes you created yourself by following the steps below.

1. Tap the group from the friends list.
2. Tap Notes on the pop-up.
3. Tap the note you want to delete.
4. Tap the three dots at the top right, then Delete.

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Deleting a group album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the album you want to delete.
4. Tap the three dots on the top right, then Delete Album.

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Saving photos from a group album toggle
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the photos you want to save from the album.
4. Tap the Save button on the bottom right.

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Deleting a group post created using a previous account toggle
You cannot delete posts, Likes, or comments made using an old account. To delete a comment posted using a previous account, you will need to ask the author of the post it is attached to help you. To delete a Like made using a previous account, the post it is attached to needs to be deleted.

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Deleting photos from a group album toggle
Important Notes
- Deleted photos cannot be restored.
- If you delete something, a notification will be sent to the group chat notifying other members that you did so.

To delete photos from a group album
1. Tap the group from the friends list.
2. Tap Albums on the pop-up.
3. Tap the photo you want to delete from the album it was saved in.
4. Tap and hold the photo you want to delete.
5. Tap Delete Photo.

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Renaming an album toggle
1. Tap the friends icon.
2. Tap the name of the friend or group.
3. If the album is with an individual friend, tap Chat > V icon on the top right > Albums. 
If the album is with a group, tap Albums.
4. Tap the album you want to rename.
5. Tap the three dots on the top right.
6. Tap Rename Album.
7. Enter a new name and tap Save.

Album names must be between 1 and 20 characters. The same name cannot be used for multiple albums.

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Maximum number of albums toggle
Maximum albums per group: 100
Maximum photos per album: 1,000
Maximum photos per upload: 1,000

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Leaving a Group

Leaving a group toggle

Your posts, albums, and photos will not be deleted even if you leave a group. If there is any data you wish to delete, please do so before leaving the group.

 

When a group member deletes their account or leaves the group, a message saying “(friend name) left the group.” will appear.

 

To leave a group

1. From your friends list, swipe left on the group you want to leave.

2. Tap Leave.

 

Once all members of a group leave, all data posted will be deleted. In this case, the data cannot be restored.

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Deleting a group or group members toggle
A group is automatically deleted when all members leave. If there are multiple members in the group, you will need to remove all of them by following the steps below before the group can be deleted.

1. Tap the friends icon.
2. Tap the group you want to delete.
3. Tap the members icon on the pop-up.
4. Swipe left on the names of the members.
5. Tap Delete.

Once you are the only member left, tap Leave to leave the group and delete it.

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