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Keep

About Keep toggle
Keep is a storage service that lets you save photos, videos, text, and files in LINE. You can also easily share your saved content with friends.

For the steps to save content in Keep, see this Help article.

To check the content you've saved in Keep, tap the Home tab > Keep (the bookmark icon) at the top of the screen.


You can also use Keep to easily manage the content sent in Keep Memo

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Opening Keep toggle
To open Keep, use any of the methods below.

• Tap the Home tab > Keep (the bookmark icon) at the top of the screen.
• Tap the Home tab > your profile > Keep.
• Tap the Chats tab > Keep Memo > Keep at the top of the screen.
• Open a chat and tap "+" at the bottom of the screen > Keep.

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Pinning items in Keep toggle
You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to pin > Pin.
• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:
• Tap the menu icon at the top right of the item you want to unpin > Unpin.
• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Adding content to Keep toggle
To add content to Keep, follow the steps below.

To add photos/videos:
1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.
2. Tap "+" at the bottom right of the screen > Photo/Video.
3. Choose the photo or video you want to upload from the camera roll, then tap Choose.

To add text:
1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.
2. Tap "+" at the bottom right of the screen > Text.
3. Enter text directly, then tap Save.

To add files:
1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.
2. Tap "+" at the bottom right of the screen > File.
3. Select the file you want to upload from the iPadOS Files app.

To add links:
1. Copy the URL for a link, then open Keep.
2. Tap "+" at the bottom right of the screen > Text.
3. Paste the URL and tap Save.

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Storage period/capacity for Keep toggle
Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.
Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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Checking how much Keep storage is being used toggle
To check how much Keep storage is being used: 
1. Tap the Home tab > Keep (the bookmark icon) at the top of the screen.
2. Tap the options icon at the top of the screen > Settings > Keep storage space.

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About collections toggle
Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:
1. Choose the item you want to add and tap "+".
2. Select a collection.

From a chat:
1. Tap and hold the item you want to save > Keep.
2. Tap Save.
3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.

Note:
- You can create up to 100 collections.
- There is no limit to the number of items that can be saved in each collection.
- Rest assured that deleting a collection will not delete the items in it.
- Your Favorites collection cannot be deleted or renamed.

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Keep Memo toggle
Keep Memo is your own personal chat that only you can see.
Note: If you don't see the Keep Memo chat, update LINE to the latest version here.

Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.
Note:
- Just sending content in your Keep Memo chat will not save it in Keep.
- For information on saving items from Keep Memo in Keep, see this Help article.

The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.

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Saving items from Keep Memo in Keep toggle
To save items that you sent in Keep Memo, use one of the methods below.

Saving an item from the Keep Memo chat:
1. Tap and hold the item you want to save > Keep.
2. Tap Save.
Note: You can also save multiple items at the same time.

Saving an item from the Keep screen:
1. From the Keep Memo chat, tap the Keep icon at the top of the screen.
2. Tap the item you want to save.
3. Tap the options icon at the top of the screen > Save in Keep
Note: The "Save in Keep" option won't appear for items already saved in Keep.

If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.

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Deleting items from Keep Memo toggle
Deleting items from the Keep Memo chat also removes them from Keep.
Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.

To delete an item from Keep Memo: 
1. Tap and hold the item you want to delete.
2. Tap Delete/Delete messages > Delete > Delete.
Note: You can also delete multiple items at the same time.

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Pinning your Keep Memo chat at the top of your chat list toggle
To pin your Keep Memo chat at the top of your chat list: 
1. Swipe right on the Keep Memo chat.
2. Tap the pin icon.

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap the menu icon at the top right or Edit at the top left of the screen.
3. On the Edit chats screen, select the chats you want to hide and tap Hide.

To hide chats individually, swipe left on the chat you want to hide and then tap Hide > Hide.

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Opening your hidden Keep Memo chat toggle
To open your hidden Keep Memo chat: 
1. Tap the Home/Friends tab > Settings.
2. Tap Chats > Hidden chats.
3. Tap Edit next to Keep Memo.
4. Tap Unhide chat.

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Official accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle

You can add official accounts as friends by following the steps below.

 

Select from list

1. Tap the add friends icon on the top right of the friends list > the official account you wish to add from Official Account Recommendations.

2. Tap Add on the pop-up.

 

ID search

1. Tap the add friends icon on the top right of the friends list > ID/Phone No.

2. Enter the ID of the official account starting with @.

3. Tap Add.

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Other

Setting a passcode lock on LINE toggle
Turning on the Passcode lock setting in LINE will prompt you for a four-digit passcode or biometric authentication every time you open the LINE app.

To set a passcode lock 1. Tap Settings > Privacy.
2. Turn ON Passcode lock.
3. Enter the passcode you want to set twice.

To change your passcode lock 1. Tap Settings > Privacy.
2. Tap Change passcode.
3. Enter your new passcode twice.

To remove the passcode lock 1. Tap Settings > Privacy.
2. Turn OFF Passcode lock.

Be sure to keep your passcode safe so you don't forget it. If you don't know your passcode, you'll need to delete and then reinstall the LINE app, resulting in any chat history that you haven't backed up being deleted.

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Sending birthday cards toggle
To send a birthday card: 
1. From the Home tab, tap Notifications > your friend's birthday notification message.
2. At the bottom of the screen, tap Write birthday card.
3. Enter your message, then tap the send icon.

If you only want the card to be visible to you and the friend you're sending it to, choose Write in secret.

You can also select designs for the birthday card by tapping Select card design.

To send wish effects, tap the balloon icon at the bottom right of the birthday board. You can send up to 100 wish effects per friend, and they will only be seen by the friend you send them to.

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Checking birthday cards you received from friends toggle
To check the birthday cards you received from friends: 
1. From the Home tab, tap your profile.
2. Tap LINE VOOM posts > Posts > Check it out! under your birthday post.

You can check the birthday cards you received on or after your birthday. After two days have passed, your birthday cards will only be visible to you.

For the steps to check the birthday cards you sent to friends, see this Help article.

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Checking birthday cards you sent to friends toggle
To check a birthday card that you sent to a friend, tap Home > Notifications > the birthday notification message for the relevant friend.

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My birthday post (birthday card) doesn't appear toggle

Your birthday post won't appear if you have the Show my birthday setting turned off.

 

To show your birthday: 

1. Tap Settings.

2. Tap Profile > Birthday.

3. Turn ON Show my birthday.

 

Note:

- Birthday posts (birthday cards) do not appear on LINE VOOM.

- For the steps to check the birthday cards you received from friends, see this Help article.

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LINE TODAY

General features

I'm having issues with LINE TODAY toggle
If you're having issues with LINE TODAY, try the following troubleshooting tips.

• Update LINE.
• Restart LINE and your device.
• Update the OS and software on your device.
• Change your internet connection (e.g. from Wi-Fi to 4G).
• Clear the LINE app's cache. (See here for information on how to do so.)

If you're still having issues after trying the troubleshooting tips above, please contact us via this Inquiry Form

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The TODAY tab doesn't appear in the LINE app toggle
If the Calls tab appears instead of the TODAY tab, you can change to the Today tab by following the steps in this Help article.

If you can't resolve your issue after checking the information above, please contact us via this Inquiry Form
Note: Depending on where you're using the app, the News tab may appear instead of the TODAY tab.

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I want to change the TODAY tab to the Calls tab in the LINE app toggle
To change the TODAY tab to the Calls tab:
Note: Depending on where you're using the app, the News tab may appear instead of the TODAY tab.
1. Tap Settings > Calls.
2. Tap Calls/News tab selection.
3. Select the tab you want to display.


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Searching news articles toggle
To search news articles: 
1. Tap the TODAY tab.
2. Enter what you're looking for in the search box at the top of the screen.
Note:
- The search feature is not available in some regions.
- Depending on where you're using the app, the News tab may appear instead of the TODAY tab.

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