LINE

Chats/Calls/Notifications

Chat basics

Chat issues

Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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LINE crashes when I'm in a chat toggle
If LINE crashes when you're in a chat, there may not be enough memory on your device. Try the troubleshooting tips below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have at least 2 GB of free space on your device.
• Clear the LINE app's cache. (See this Help article for details.)

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Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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Problems with group chats toggle
To create a group, invite members to it, or leave, please see here. For information about group notes and albums, please see this article.

If you are having other problems with group chats, please try the following steps.

1. Update your LINE app using the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the chat list, then open the chat again.

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How chats work/Using chats

Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the Send icon.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)
You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)
Add text to photos and videos in the color and style of your choice.

Stickers (the sticker icon)
Add emoji, the current date and time, your location, and stickers to your photos and videos.
Note: You can use Creators' stickers and some LINE official stickers. 

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Creating groups from multi-person chats toggle
To create a group from a multi-person chat: 
1. Open a multi-person chat.
2. Tap the menu icon at the top of the chat screen > Other settings.
3. Tap Create group.
4. Select the friends you want to add and tap Next.
5. Enter a name, set a profile icon, and then tap Create.
Note: Messages from the multi-person chat will not be transferred to the group. To view those past messages, please check the multi-person chat.

For more information about groups, see here.

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About reactions toggle
You can show how you feel about chat messages using special emoji reactions.

After someone sends a chat message, you can react to it for up to seven days.
Note: This feature is available with the latest version of LINE. You can update the app here.

For information on how to react to chat messages, see this Help article.

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Reacting to chat messages toggle
To react to a chat message: 
1. Tap and hold the chat message you want to react to.
2. Tap a reaction.

Tap the reactions directly below a message to see the full list of who reacted to it.

To undo your own reaction, tap and hold the chat message you reacted to or tap the yellow face icon, then tap the same reaction again.
Note: You cannot remove your friends' reactions.

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About the chat mention feature toggle
The mention feature lets you address messages to certain people in a group chat. Whenever you mention someone, they'll receive a notification.

To use the mention feature in a chat: 
1. Open a group chat and enter the "@" symbol in the text box.
2. Tap the name of the person you want to mention.
3. Enter and send your message.
Note: To mention more than one person, follow steps 1 and 2 for each person you want to mention.

You can also mention every member in a group by selecting @All.
Note: This feature is available with the latest version of LINE. You can update the app here.

For information on configuring mention notifications, see this Help article.

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Chat History

Searching for chats toggle
You can search chat rooms and posted messages using the search box on the chats list.

1. Pull the list of chats down or tap the search icon at the top right.
2. Enter the keywords you wish to search for in the "Official accounts, Friend, Chats" box.

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Copying chat messages toggle
You can copy a chat message using one of the methods below.

To copy an entire chat message:
Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:
1. Tap and hold the chat message you want to copy, then tap Select and copy.
2. Choose the part of the message you want to copy.
3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

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Backing up chats as text files toggle

To back up a chat's history as a text (.txt) file:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Tap Export chat history and choose how you want to send the file.

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Deleting data from chats toggle
To delete all of the data from your chats 1. Tap Settings > Chats.
2. Tap Delete data.
3. Tap Delete next to the content you want to delete, or tap Delete all data > Delete.

To delete data from individual chats 1. Go to the Chats tab and tap the relevant chat > the menu icon > Other settings.
2. Tap Delete data.
3. Tap the All periods drop-down menu and select the period that you want to delete data for.
4. Tap Delete next to the content you want to delete > Delete.

You can also see a list of your chats in order of how much data they use (from most to least data) and delete their data from there. To do so, tap Settings > Chats > Delete data > Delete data by chat.

Note: Once data is deleted, it cannot be restored.

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Hiding/deleting chats

I accidentally deleted a message instead of unsending it toggle
There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Deleting chats toggle
To delete a chat:
1. Tap Chats > Edit.
2. Choose the chat room you want to delete.
3. Tap Delete > Delete.

Note: 
- Chats cannot be restored after you delete them.
You cannot delete the Keep Memo chat.

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Displaying hidden chats toggle
To display a hidden chat: 
1. Tap the Home tab > the relevant group or friend under Groups or Friends.
2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They deleted their LINE account.

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Unsending messages toggle
You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important:
- Everyone will still be able to see a notice that shows you removed a message.
- There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.
- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, files, and call histories.

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Deleting chat messages toggle
You can delete messages in chats so they don't appear on your device anytime.
Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete or Delete messages.
3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle
No one will be notified if you delete a message or chat room.

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Tap the settings icon > Notifications > Authorized Apps.
2. Tap the app you do not want to receive notifications for.
3. Turn OFF Receive Messages or Receive Notifications.

You will no longer receive messages from the app by turning OFF Receive Messages; however you will still receive gifts awarded to you from friends. 

By turning OFF Receive Notification, you will still receive LINE chat messages; however you will not receive notifications for them.

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap the menu icon at the top right or Edit at the top left of the screen.
3. On the Edit chats screen, select the chats you want to hide and tap Hide.

To hide chats individually, swipe left on the chat you want to hide and then tap Hide > Hide.

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Preventing messages from strangers toggle
To stop strangers from messaging you: 
1. Settings > Privacy.
2. Turn Filter messages ON.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for iPad or PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message by entering a 6-digit verification code on the smartphone version of LINE.

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Voice/video calls

Voice/video call issues

I can't make voice/video calls toggle
If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice/video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.
• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:
• Update to the latest version of the LINE app here.
• Restart your device.

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Unable to hear toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the following cases. Please ensure that you have a stable internet connection.

The following are the main causes for such issues.
- You are connected to a Wi-Fi network accessible by the general public (we recommend using a 3G or 4G network).
- You are updating apps, or uploading or downloading files.
- The signal is weak.
- Some router settings are affecting your connection.

Both parties should try the following.

1. Update the app to the latest version from the URL below.
2. Restart the device.
3. Turn your speaker off and on again, and try adjusting the volume.
4. Turn on Receive Voice Calls in LINE. Details can be found here.
5. Check the microphone settings. Details can be found here.

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Problems receiving calls toggle
Notifications for incoming calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notifications settings may also be incorrect. Please refer to the articles below for details.

General LINE Notification Settings
Device Notification Settings

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Making voice/video calls

Making voice/video calls toggle
You can make voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call.
2. Tap Voice call or Video call.
3. Tap Start.

To call a friend from a chat, use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile photo > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

Note:
-  If call quality is low, try using a Wi-Fi connection.
- You can use video call effects on devices equipped with the Apple A9 or later processors. 

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Blocking calls toggle
To block voice or video calls, please follow the steps below.

1. Tap the settings icon > Chats & Voice Calls.
2. Switch OFF Receive Voice Calls.

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Using Bluetooth toggle
When using external devices via Bluetooth, the performance of the external device is dependent on the main device. We cannot guarantee that they will function properly.

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Starting group calls toggle
You can make voice calls and video calls in group chats.

To start a voice call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Video call.
3. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter).
4. Choose whether or not you want to use your mic and camera.
Note: Your profile image will be displayed if you tap Turn off camera.
5. Tap Join.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap Join at the top of the chat screen of the ongoing call > OK.
- When you receive the message that the call is starting tap Join > OK.

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Inviting a friend to a group call toggle
To invite a friend who hasn't joined a call in a group: 
1. Start a group call or join an ongoing call.
2. Tap the menu icon at the top left of the call screen.
3. Tap Invite for the friends you want to invite.

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Changing your background in video calls toggle
To change your background in a 1-on-1 or group video call: 
1. Tap the video call screen.
2. At the bottom of the screen, tap the effects icon > Backgrounds.
3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > Backgrounds, then select the no background icon at the bottom left.

Also, you can use the iPad's Portrait mode (the mode that keeps you in focus and blurs the background) on video calls. On the video call screen, tap and hold the video call icon, tap System Video Effects, and turn Portrait ON.
Note: This feature is available on devices from 2018 or later running iPadOS 15 or later. See this page to check if your device supports Portrait mode.

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About LINE meetings toggle
LINE meetings let you make group video calls with other LINE users by sharing a URL. It doesn't matter if you've added the users as friends or not.

For more details about using LINE meetings, see the Help articles below.

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Creating, deleting, and inviting others to LINE meetings toggle
You can make group video calls with other LINE users, regardless of whether you've added them as friends.

To create a meeting:
1. Tap Chats > the speech bubble icon at the top right of the screen.
2. Tap the video camera icon > Create meeting.

The meeting will appear in the meeting list as "XXXX's meeting," with the user name of the person who created it. You can edit the meeting's name by tapping the pencil icon.

To delete a meeting:
From the meeting list, swipe left on the meeting you want to delete > Delete.

To invite someone to a meeting, use either of the following methods:
• Tap Invite and select the friend you want to invite.
• Tap Copy link and share it with the person you want to invite.
Note: Users that aren't your friends on LINE can also join the meeting from the invitation link.

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Starting LINE meetings toggle
To start a LINE meeting: 
1. Tap the shared invitation link.
Note: The meeting's creator can also tap Start from the meeting list.
2. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter).
3. Choose whether or not to use your mic and camera.
Note: Your profile image will be displayed if you tap Turn off camera.
4. Tap Join.
5. Confirm that you agree to have your display name and profile photo shown.

When you tap the screen, a menu appears which lets you:
• Add new users.
• Turn your mic and camera on/off.
• Set effects (e.g. stickers, face effects, filters, backgrounds).
• Share your own screen or a YouTube video.

To end a meeting, tap Leave.

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Removing people from LINE meetings toggle
If the participant of a meeting is behaving inappropriately, you can remove them by following the steps below. 
1. Tap the menu icon at the top of the screen.
2. Tap Participants.
3. Tap Remove next to the person you want to remove.

If the person keeps joining the meeting after you remove them, please report them or delete the meeting and create a new one with only the members you want.

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Reporting people in LINE meetings toggle
You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.
Note: If you report someone, they won't be notified that you did so.

To report someone in a meeting: 
1. Tap and hold the person you want to report > Report.
2. Select the relevant reason > Report.
3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap "!" at the top left of the screen.

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Sharing your screen in video calls toggle
To share your screen in a video call: 
1. Tap Share screen at the bottom right of the screen.
2. Tap Your screen.
3. Tap Start Broadcast.
4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Sharing a YouTube video in a voice/video call toggle
You can share a YouTube video in a voice/video call using one of the methods below.
Note: Some videos cannot be played.

To copy and share a video URL:
1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.
2. Go back to the voice/video call screen.
3. Tap the video that appears at the bottom of the screen.
4. Tap Share.

To search for a video and share it:
1. Tap Share screen at the bottom right of the screen > YouTube.
2. Enter text in the search field and tap Search or the magnifying glass.
3. Tap the video you want to share.
4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Making high definition (HD) video calls toggle
To make a high definition (HD) video call: 
1. Tap Settings > Calls > Video call quality settings.
2. Turn ON HD on Wi-Fi only.

You can make HD video calls in group calls if:
• You've made a video call at least once before.
• You're using an iPad Pro 10.5 inch, iPad Pro 11 inch, or iPad Pro 12.9 inch (second generation or later).

To make HD group video calls, turn on HD group video call.

If you only want to make HD group video calls on a Wi-Fi connection, turn on HD on Wi-Fi only under Group video call.

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Setting your ringtone toggle
To set your ringtone: 
1. Tap Settings > Calls.
2. Tap Ringtone.
3. Tap the ringtone you want to set.
Note: You can test out a ringtone by tapping the play icon next to it. To stop playing the ringtone, tap the stop icon.

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Notifications

Notification issues

Received notification but no message arrives toggle
It may sometimes take a while for the actual message to be received (displayed) after the notification is received. If you are still having problems, please try the following steps.

1. Go back to the list of chats, then open the chat you are having problems with again.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Notifications delayed or not received toggle
Please check if your notifications settings are configured correctly first.

General LINE Notification Settings
Notification Settings on Your Device
Pop-Up Notification Settings

Notifications may be delayed or not received depending on your network or Wi-Fi connection.

Notifications may also be delayed or not received if there is insufficient memory on your device. Please try the following.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Problems with notification tone or vibration toggle
Please check if your notification tone settings are configured correctly first.

General LINE Notification Settings
Device Notification Settings

On some devices, the default tone may be used instead.

If you are still having problems after checking the above, please try the following steps.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Badge (number icon) or N mark will not appear/disappear toggle
Depending on your Wi-Fi connection the badge may not appear or may appear delayed.

Usually, the badge (the number or N mark on the icon) will remain until you check the updated information. If they are not displayed correctly, please try the following steps.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.

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Notification Settings

General LINE notification settings toggle
To configure your general notification settings:
1. Tap Settings > Notifications.
2. Turn Notifications ON.
3. Turn In-app sounds or any of the other settings ON or OFF as needed.

To configure your settings for incoming voice call notifications:
1. Tap Settings > Calls.
2. Turn Allow voice calls ON or OFF.

To configure your settings for chat notifications:
1. Tap the menu icon at the top of the chat screen.
2. Tap Mute or Unmute.

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Device notification settings toggle

To receive notifications from the LINE app, you need to configure your device's notification settings correctly. Please follow the steps below for your device type.

 

Notification settings

1. Tap device Settings > Notifications on the iPad.

2. Select LINE from the list of apps.

3. Configure each item.

 

Microphone settings

1. Tap device Settings > Privacy > Microphone on the iPad.

2. See if LINE is switched on.

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Pop-up notification settings toggle

You can change your pop-up notification settings by following the steps below.

 

To show/hide message previews in pop-up notifications:

1. Tap Settings > Notifications.

2. Turn the Message previews setting ON or OFF.
 

Note: The profile icons of users that send you messages will appear in pop-up notifications on iPadOS 15 or later with LINE version 11.18.0 or later. Turn Show profile icons off to hide user profile icons in pop-up messages.

 

Tap here to open the Settings menu from your iPad.

 

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.

2. Tap LINE in your list of apps.

3. Adjust the settings you want to change.

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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Tap the settings icon > Notifications > Authorized Apps.
2. Select the app you wish to configure notification settings for.
3. Switch ON or OFF Receive Messages and/or Receive Notifications.

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Temporarily disabling notifications toggle
To temporarily disable notifications, please follow the steps below.

1. Tap the settings icon > Notifications.
2. Tap Mute, then select Mute For 1 Hour or Mute Until 8 AM.

To enable notifications again, tap Mute again and select Off.

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LINE VOOM notification settings toggle
To configure your LINE VOOM notification settings: 
1. Tap Settings > LINE VOOM.
2. Tap LINE VOOM notifications.
3. Turn All notifications ON or OFF.
Note: If you turn All notifications on, tap each item and select a notification option to turn on or select Off.

You can check your LINE VOOM notifications by tapping Voom > Notifications.

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Home Notifications toggle
By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check the following information.

Birthday updates
• Birthday messages from LINE
• Birthday cards and balloons from friends
• Birthday card likes

Friend updates
• Friends you've added/friends who have added you
• New friend recommendations
• Friends with birthdays

Updates about Favorited friends
• Changed display names
• New profile photos/profile cover photos
• Updated status messages
Note: To add someone to your Favorites, tap the star icon on their profile screen.

Group updates
• Group invites
• Groups you're in that all of the members have joined
• Groups you're in that new members have joined
• Likes and comments on note posts
• Invitations to note relays

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Configuring chat mention notifications toggle
To turn notifications for chat mentions on or off: 
1. Tap Settings > Notifications.
2. Turn Notifications ON.
3. Turn Mentions ON or OFF.
Note: If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.

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Get more out of chats

Notes/Albums

Creating Notes toggle
To create a note to share with your friends, please follow the steps below.

Groups
1. From the friends list, tap the group you wish to create the note in.
2. Tap Notes from the pop-up.
3. Tap New Note or the pencil icon on the bottom right of the screen.
4. Enter the text and tap Done at the top right of the screen.

1-on-1 Chats
1. Open the chat with the friend you wish to share the note with.
2. Swipe the chat screen to the left.
3. Tap New Note or the pencil icon at the bottom right.
4. Enter the text and tap Done at the top right of the screen.

You can attach the following contents to each note. 
- Up to a total of 20 stickers, images, and videos.
- One URL and location respectively. 
Only one of sound and animated stickers can be attached. These stickers cannot be attached along with normal stickers. 

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Editing and deleting posts toggle
To edit or delete a note, please follow the steps below.

1. Tap the note you wish to edit or delete.
2. Tap the three dots at the top right.
3. Select Edit or Delete, then tap OK.

Please note you can only edit and delete notes you created yourself. Currently, only text can be edited. 

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Creating an album toggle

To create a new album, please follow the steps below.

 

Groups

1. From the friends list, tap the group you wish to create the album in.

2. Tap Albums from the pop-up.

3. Tap Make a new Album or the + icon at the bottom right.

4.Tap the check marks on the photos you wish to add to the album, then tap Select > Create Album.

 

1-on-1 Chats

1. Open the chat with the friend you want to share the album with.

2. Swipe the chat screen twice to the left.

3. Tap Make a new Album or the + icon at the bottom right.

4.Tap the check marks on the photos you wish to add to the album, then tap Select > Create Album.

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Deleting an album toggle
To create a new album, please follow the steps below.

Groups
1. From the friends list, tap the group you wish to create the album in.
2. Tap Albums from the pop-up.
3. Tap Make a new Album or the + icon at the bottom right.
4.Tap the check marks on the photos you wish to add to the album, then tap Select > Create Album.

1-on-1 Chats
1. Open the chat with the friend you want to share the album with.
2. Swipe the chat screen twice to the right.
3. Tap Make a new Album or the + icon at the bottom right.
4.Tap the check marks on the photos you wish to add to the album, then tap Select > Create Album.

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Uploading photos to albums toggle
To upload photos to an album, please follow the steps below.

1. Tap the relevant album.
2. Tap the + icon at the bottom right.
3. Tap the check marks on the photos you wish to upload, then tap Select > Add Photos.

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Saving and deleting photos from albums toggle
To save or delete photos from an album, please follow the steps below.

1. Tap the relevant album.
2. Tap the photo you wish to save or delete.
3. Tap Save to save the photo in your device, or from the menu icon of the bottom left tap Delete Photo to delete the photo.

Any member of a group can save and delete photos from albums. Please note that deleted photos cannot be restored.

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Turning off Note notifications toggle
Notifications for Notes are sent to you as push notifications. You can also check them from Notifications (the bell icon) on the Home tab.

To turn off Note notifications: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Turn Note notifications OFF.

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Renaming albums toggle
To rename an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename.
Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.

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How many albums can I create? toggle
Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).
Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Other

Using LINE with a web page open in the app toggle
If you have a web page open in the LINE app, you can continue to display the in-app browser as an icon at the top of the screen. This way, you can keep sending messages or doing other things in the app without closing the page, and it will be there so you can return to it later.

To minimize a web page that you have open in LINE without closing it, tap the collapse icon at the top left of the opened web page. The page will then move to the top right of the screen where it will appear as an icon.

Tap the icon to return the browser to its original size. To close the browser that appears as an icon, use one of the methods below.

• Tap the icon > "X" at the top right of the opened web page.
• Drag the icon and swipe it off of the screen.
• Tap and move the icon, then drag it to the "X" that appears in the center of the screen.

If you receive a LINE notification while browsing a web page in LINE, you can also tap the notification to minimize the web page to an icon without closing it.

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Other

Setting chat wallpapers toggle
To set a chat wallpaper: 
1. Tap the menu icon at the top of the screen in a chat > Other settings.
2. Tap Chat wallpaper > Illustrations, Colors, or Your photos.
3. Tap the design or photo you want to use.
4. Check the preview screen and tap Apply.

Note:
- If you select a design from Illustrations or Colors, you can preview other wallpapers by swiping left or right on the Wallpaper preview screen.
- To exit the Chat wallpaper screen, tap "X" at the top right or "<" at the top left of the screen.

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Reporting chats toggle
You can report spam or problematic messages and the people that send them from inside a chat.
Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Report.
3. Select your reason for reporting the person, then tap Agree & send.

To report spam or problematic messages:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.

We will investigate the matter based on your report. If we find that the person has violated our Terms and Conditions, we will take appropriate action.

Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.

For the steps to report a post on LINE VOOM, see this Help article.

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Making LINE more efficient toggle
When you use LINE regularly, cached data and data from your chats start to build up. This data can cause the app to run slowly, so we recommend deleting it on a regular basis.

To clear cached data from the LINE app: 
1. Tap Settings > Chats.
2. Tap Delete data.
3. Next to Cache, tap Clear.

For the steps to delete data from your chats, see this Help article.

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