LINE

Chats, Calls, and Notifications

Chats

FAQ

Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to More > Settings > Photos & videos.
2. Turn the Auto-play GIFs setting OFF.

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Adding photos to albums toggle
To add photos to an album: 
1. Tap "V" at the top right of the chat screen > Albums.
2. At the bottom right of an album, tap "..." > Add photos.
3. Select the photos you want to add, then tap Next > Add.

To add a photo sent in a chat to albums:
1. Tap and hold a photo, then tap Save to album > Save.
2. Choose the album you want to save the photo in, then tap Add.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you will not be able to transfer or restore your chat history in any of the following cases:
• You deleted your chat history.
• You uninstalled then reinstalled the LINE app (including restoring the app from backup).
• Your device has changed (e.g. you changed devices; you repaired your device).

Please make sure to back up any important chats in the future. For information about backing up and restoring your chat history, please see this Help article.

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap "..." at the bottom right of the album you want to delete, or select the album and tap the options icon at the top right of the screen.
3. Tap Delete album > Delete.

To delete photos in an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap the album > the options icon at the top right of the screen > Select.
3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.
Note: If you want to select all of the photos, tap Select all.

Please remember that once an album or photo is deleted, it cannot be restored.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following trouble shooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Sharing photos and videos in chat rooms with friends toggle
To share photos or videos with friends or groups:
1. Tap the chat room with the photo/video you want to share.
2. Tap and hold the photo/video you want to share, then tap Share > Share.
Note: You can send multiple photos/videos at the same time.
3. Choose a friend/group to share with and tap Share, or select Share on Timeline/Share in other app.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box at the bottom of the screen, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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Get started chatting!

Sending your location via Chat toggle
To send your location via Chat:
1. Tap "+" next to the message input box, then tap Location.
2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area.

For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw with pens of various colors and thicknesses.

Text (the "T" icon)
Add text to photos and videos in the color of your choice.

Stickers
Add emoji, the current date and time, geotags, and stickers to your photos and videos.
Note: You can add creator stickers and official stickers from LINE and BT21.

By tapping Undo (the round arrow) at the top of the screen, you can discard all of the edits you've made.

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Chatting while making video calls toggle
To chat while making a video call:
1. At the top of a chat room screen, tap the call icon > Video call or Live.
2. Tap the square icon at the top of the screen.


You can move the shrunken screen wherever you like!
Note: Tap the arrow to enlarge the screen.

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Replying to a specific chat message toggle
To reply to a specific chat message:

1. Tap and hold the message you want to reply to.
2. Tap Reply.
NoteReply will only appear for text, stickers, emoji, photos, or videos.
3. Enter a message with text/emoji or choose a sticker to send.

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Sending content other than text in chat rooms toggle
In addition to text messages, you can send things like photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chat rooms.

Note: Up to 50 photos/videos can be sent at once.

To send photos/videos:
1. Tap the Chats tab > the name of the chat room you want to send content in.
2. Tap the photo icon next to the text box.
3. Choose the photos/videos you want to send, then tap Send.
Note:
- Tap the icon at the bottom right of the screen to browse all of your photos/videos.
- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

To send content other than photos/videos:
1. Tap the Chats tab.
2. Tap the name of the friend or group you want to send something to.
3. Tap "+" next to the text box.
4. Tap and send the content of your choice.

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Taking/editing photos and videos in LINE toggle
With LINE, you can take photos and videos (using filters and effects, if you like) in chat rooms or on Timeline. There are also lots of other convenient features for editing your content.

To take, edit, and send photos, videos, or GIFs: 
1. Tap the Chats tab > the name of the chat room you want to send content in.
2. Tap the camera icon next to the text box.
3. Tap the round shutter button at the bottom center of the screen.
Note: You can switch between taking photos, videos, and GIFs by tapping or swiping on your camera screen.
4. Edit the content any way you like and tap the paper airplane icon.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)
Turn your camera's flash ON or OFF.

Timer (the stopwatch icon)
Set a photo timer for 3 or 10 seconds after you tap the shutter button.

Aspect ratio
Change the aspect ratio of your photo to 1:1, 3:4, or 9:16.

Effects (the smiley face icon)
Use animated effects to match your expression.

Filters (the three-ringed icon)
Choose from a variety of filters and shades to alter the mood of your photo or video.

Switch cameras (the rotating circle icon)
Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Viewing photos and videos in chats toggle
To view photos and videos in a chat:
• Tap them in the chat; or
• View them from the gallery:
1. Tap "V" at the top right of the screen > Photo/Video.
2. Tap the photo/video you want to view.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat. Also, you can jump to the message in which a photo or video was sent by tapping the date at the top of it.

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Checking all photos and videos shared in a chat toggle
You can check all of the photos and videos shared in a chat at once. Just tap "V" at the top of the chat screen and select Photo/Video.

Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

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Marking all unread messages as read toggle
Please follow the steps below to mark all unread messages in a chat room as read.

To mark a specific chat as read:
1. Tap Chats.
2. Tap and hold the chat in which you want to mark all unread messages as read.
3. Tap Mark as read.

To mark all chats as read:
1. Tap Chats.
2. Tap the options icon at the top right > Mark all as read.
3. Tap Mark as read.

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Sending voice messages toggle
The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.
2. Tap the name of the friend or group.
3. Tap and hold the microphone icon on the right side of the message input box.
4. Record your message while holding the microphone icon.
5. When you have finished recording, remove your finger from the microphone icon to send your message. 
Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

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Creating slideshows or GIFs with your photos and sending them in chats toggle
You can use multiple photos and a variety of effects to make slideshows or GIF animations and send them in chats.

The following customization options are available:
• Trim photos or add music, filters, and other effects when making slideshows.
• Change the size and playback speed for GIFs.

To make a slideshow or GIF and send it in a chat room: 
1. Tap the photo icon next to the text box, then tap the photo list icon at the bottom right of the screen.
2. Select two or more photos.
Note: The photos you select will appear at the bottom of the screen in the order they were selected. You can reorder them by tapping and holding them, then dragging them to the order of your choice.
3. Tap the slideshow or GIF icon. 
4. Edit the content any way you like, then tap the paper airplane icon to send it.

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Chat History

Issues with restoring chats from your device or SD card toggle
If you're having issues restoring your chat history, it may be due to one of the following reasons.

• The Import chat history option does not appear
From LINE version 9.1.0, there is no longer a feature to back up and import your chat history from inside a chat. If Import chat history does not appear, you won't be able to import chat history saved on an SD card or LINE Keep.

• You didn't download the backup file from Keep
If you saved the backup file to Keep on LINE, you'll need to download it from Keep and save it to your new device after transferring your account.

• The backup file wasn't saved in the right location
Files created by selecting Back up all data are saved on either an SD card or your device.

If you're unable to import (restore) your chats, you'll need to manually move the relevant file to the folder titled "LINE_backup" on the device you want to restore your chat history on.

Please use a file managing app or connect your device directly to your PC to access the backup files and move them.
Note:
- If this folder doesn't exist, please create one.
- You will not be able to restore your chats if you did not select Back up all data from the Back up chat history option.

If you're not sure how to create folders or move files, please contact your device manufacturer.

• Your device doesn't have sufficient memory or your system specs are too low
The app may freeze or crash if your device doesn't have enough memory or the specs are too low. Please delete any unnecessary data and restart your device before trying again.

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Backing up and restoring your chat history with Google Drive toggle
You can back up and restore your chat history using Google Drive by following the steps below.
Important:
- Before backing up your chat history, make sure you have enough free space on your device and Google Drive.
- Be sure to try the following steps in an area with a strong network connection.
- The Back up and restore chat history option is only available on devices that can use Google Drive.

To back up your chat history:
1. Tap the Home/Friends or More tab > Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Back up to Google Drive.
Note: Images and stickers are not backed up with your chat history, so we recommend saving any important images in Albums or Keep.

To restore your chat history:
1. Tap the Home/Friends or More tab > Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Restore.
Note: With LINE version 9.2.0 and later, you can also restore your chat history when you transfer your account.

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Backing up and restoring chat histories toggle
If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.
Important: You can only transfer your chats between devices running the same OS.

iOS users
You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users
You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle
No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Searching messages inside a chat room toggle
To search the messages in a chat room:
1. Tap "V" at the top right > Search.
2. Enter what you want to search for in the Messages field.


You can also search through messages for a specific date by tapping the calendar icon at the top right of the keyboard.


If you want to search through the messages in all of your chat rooms, see this Help article.

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Deleting your chat history toggle
To delete the history for all your chats:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Delete chat history > Delete.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap “V” at the top > Chat settings.
2. Tap Delete chat history > OK.

Important: Deleted messages cannot be restored.

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Backing up chats as text files toggle
You can save the messages in a chat as a text file by following the steps below.
Note: You cannot restore your chat history on LINE from a text file backup.

1. Select the chat room you want to back up.
2. Tap "V" at the top right of the screen > Settings or Chat settings.
3. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history after transferring your account or reinstalling LINE, see this Help article.

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Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below:

1. Tap the search icon (magnifying glass) at the top right of the Chats screen.
2. Type what you're looking for in the search box.

 

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services)
• Location information
• 1-on-1 free voice calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

To verify your identity, please refer to the following Help article:

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How to set Letter Sealing toggle
Letter Sealing will be turned ON for the initial setup.

If you are using the iOS version of LINE and Letter Sealing is turned ON, you will not be able to preview messages.

We recommend keeping Letter Sealing turned ON at all times in order to protect your messages. If however, you would like to change the settings, please refer to the following steps. 

Please be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap MoreSettings > Privacy.
2. Turn OFF Letter Sealing.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to MoreSettings Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches that of your friend, it means your chat is securely encrypted. To check whether your key fingerprint matches that of your friend, please follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap your friend's name at the top of the chat room.
2. Under "This chat is protected with Letter Sealing.", tap View your encryption keys.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing." doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, please follow the steps in the Help article below.

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The lock icon no longer appears at the top of a chat toggle
To check whether a chat is protected with Letter Sealing, tap your friend's name or the group name at the top of the chat room. If Letter Sealing is turned ON, you'll see "This chat is protected with Letter Sealing."
Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing." doesn't appear, it means Letter Sealing is turned OFF. Please see this Help article for the steps to turn Letter Sealing ON.

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Groups and multi-person chats

Difference between group chats and multi-person chats toggle
There are several differences between group chats and multi-person chats.

Group chats
Group chats let you set a group name and profile photo, as well as use convenient features like Albums and Notes.

However, the friends you invite need to tap the Join button to participate in the group.

To start a group chat:
1. Go to your friend list.
2. From Groups, select the group name and tap Chat.
Note: For the steps to create a group, see here.

Multi-person chats
With multi-person chats, you can start chatting with multiple friends right after being invited.

Compared to groups, the features you can use are limited, but multi-person chats offer the advantage of letting you easily create chat rooms with multiple friends.

To start a multi-person chat:
1. On the Chats tab, tap the speech bubble icon at the top right of the screen.
2. Tap Create chat.
3. Choose the friends you want to chat with, then tap Create.

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Creating groups toggle
To create a group:
1. Tap the Home/Friends tab > Add friends (the silhouette icon) > Create group.
2. Select the friends you want to add as members, then tap Next.
3. Enter a group name, then tap Create.
Note:
-The friends you invite won't become group members until they select Join in their invitation.
-Group names can be up to 50 characters long.
- You can update to the latest version of LINE here.

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Deleting groups or group members toggle
To delete a group member: 
1. Go to the Friends tab and tap the name of the group.
2. Tap ">" next to the member icons.
3. Tap the options icon at the top right of the screen > Edit > Delete next to the name of the members you want to delete.

To delete a group, follow the steps above to delete everyone but yourself. After you've removed everyone else, select Leave group to delete it.

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Inviting new members to a group toggle
To invite friends to a group:
1. From the Friends tab, tap the group you want to invite friends to.
2. Tap ">" next to the member icons.
3. Tap the options icon at the top right of the screen > Invite.
4. Select the friends you want to invite, then tap Invite.

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Leaving a group toggle
Your chat messages, notes, albums, and photos will not be deleted if you leave a group. If there is any data you want to delete, please do so before leaving the group.

When a group member deletes their account or leaves the group, a message saying "(friend's display name) left the group." will appear.

To leave a group:
1. Tap the name of the group you want to leave from the Friends tab.
2. Tap Chat.
3. Tap "V" at the top right of the chat.
4. Tap Leave > OK.

If every member leaves the group, all the posts in it will be deleted and cannot be restored.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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Creating a group from a multi-person chat toggle
To create a group from a multi-person chat room: 
1. Tap "V" at the top of the chat screen > Create group.
2. Select the friends you want to add and tap Next.
3. Enter a name, set a profile photo, and tap Create.

Important: Messages exchanged in the multi-person chat will not be transferred to the group. To view those past messages, please check the multi-person chat room.

For more information about groups, see here.

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Notes and Albums

What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Sharing photos in an album toggle
You can share photos saved in albums with friends/groups, on Timeline, or with other apps.
Note: You can share up to 20 photos at a time.

To share photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to share, then tap the share icon at the bottom of the screen.
4. Choose a friend/group and tap Share, or select Share on Timeline/Share in other app.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box at the bottom of the screen, then tap Share.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap "..." at the bottom right of the album you want to delete, or select the album and tap the options icon at the top right of the screen.
3. Tap Delete album > Delete.

To delete photos in an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap the album > the options icon at the top right of the screen > Select.
3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.
Note: If you want to select all of the photos, tap Select all.

Please remember that once an album or photo is deleted, it cannot be restored.

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Creating an album toggle
To create an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap "+" at the bottom right of the screen.
3. Select the photos you want to save, and tap Next.
4. Enter an album name and tap Create.

Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default.
- The same album name can't be used more than once in the same chat.

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Adding photos to albums toggle
To add photos to an album: 
1. Tap "V" at the top right of the chat screen > Albums.
2. At the bottom right of an album, tap "..." > Add photos.
3. Select the photos you want to add, then tap Next > Add.

To add a photo sent in a chat to albums:
1. Tap and hold a photo, then tap Save to album > Save.
2. Choose the album you want to save the photo in, then tap Add.

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Renaming an album toggle
To rename an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename.
Note:
- You can enter up to 50 characters for an album name.
- The same album name can't be used more than once in the same chat.

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Saving photos from albums toggle
You can save specific photos in an album or save the whole album.

To save an album:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.
3. Tap Download album.

To download specific photos:
1. At the top right of the chat screen, tap "V" > Albums.
2. Tap the album > the option icon at the top right of the screen > Select.
3. Select the photos you want to save, and tap the download icon at the bottom right of the screen.
Note: If you want to select all of the photos, tap Select all.

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How many albums can I create? toggle
Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).
Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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Creating notes toggle
To create shared notes in a chat:

1. Open the 1-on-1 or group chat you want to create a note in.
2. At the top right of the chat screen, tap the document icon.
3. At the bottom right of the screen, tap the pencil icon > Write.
4. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached to a note.
- Only one web link or location can be attached to a note.
- Sound/animated stickers can't be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached to a note.

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Turning Note notifications OFF toggle
Notifications for Notes are sent to you as push notifications and can also be checked from the bell menu on Timeline. 

To turn off Note notifications:
1. Tap "V" at the top of the chat screen > Settings.
2. Turn Note notifications OFF.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Can a new member in a group view the posts made in it before they joined? toggle
When a user joins a group, they can view Note and Album posts that were made during the time their membership was pending, but will not be able to see any chat messages posted before they joined.

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Searching chat room notes toggle
To search notes: 
1. Tap the notes/albums icon at the top of the screen > Notes.
2. Type what you're looking for in the search box at the top of the screen.

You can search for:
• Text
• Members who created notes (by entering "@" followed by a username)
• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Stickers and Sticons (emoji)

Suggest feature for stickers and emoji toggle
The suggest feature lets you quickly choose emoji and stickers that match the text you enter.
Note: Some paid stickers and emoji are not compatible with this feature.

To change the suggest feature settings:
1. From the Friends or More tab, tap Settings Chats.
2. Tap Display suggestions.
3. Turn the setting for Display suggestions ON or OFF.

You can move to the Display suggestions screen by tapping here on your smartphone.

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I don't see sticker suggestions toggle
If no suggestions for stickers or emoji appear when you enter text, please try the steps below.

1. From the Friends or More tab, tap Settings > Chats > Display suggestions > Languages.
2. At the top right of the screen, tap Edit > Delete next to English.
3. Re-download English.

If the issue persists after you've tried the steps above, please try:
• Updating the app to the latest version.
• Using your standard OS keyboard.

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Hiding and deleting chats

Deleting chats toggle
To delete chats, follow the steps below.
Note: Chats cannot be restored after you delete them.

1. Tap the Chats tab > the menu icon at the top right > Edit messages.
2. Choose the chat you want to delete.
3. Tap Delete > Delete.

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Unsending messages toggle
You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important: 
- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.
- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.
- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.
Note: This feature cannot be used for call histories from LINE version 9.17.0 and later for Android.

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I accidentally deleted a message instead of unsending it toggle
There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Deleting chat messages toggle
You can delete messages in chats so they don't appear on your device anytime.
Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete or Delete messages.
3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle

No one will be notified if you delete a message or chat room.

 

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Archiving chats toggle
To archive a chat, please follow the steps below.

1. Go to the Chats tab.
2. Tap the three dots at the top right, or Edit at the top left.
3. Select the chats you want to archive on the Edit Chat List, then tap Archive at the bottom right.

To view an archived chat again, please follow the steps below.

1-on-1 and Group Chats
1. Select the friend or group from the Friends tab.
2. Tap Chat on the pop-up.

If you cannot find the friend on your friends list because you have not added them, have deleted them, or they have deleted their account, you will not be able to view the chat again.

Multi-Person Chats
Ask one of your friends to send a message in the chat.

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Preventing messages from strangers toggle
You can stop strangers from messaging you with the following steps.

1. On the More or Friends tab, tap Settings > Privacy.
2. Turn on the option for Filter messages.



With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Keep

About Keep toggle
Keep is a personal storage service that makes it easy for you to save content and share it with your friends. It lets you upload chat room messages (text), photos, videos, and voice messages directly to LINE's servers.

To see your files saved in Keep, tap your name on your friend list > Keep.

Note:
- You can store up to 1GB of data.
- Files over 50MB will only be saved for 30 days.

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How long can I save files? toggle
Keep has a storage capacity of 1GB with no limit on the storage period.
However, individual files over 50MB are limited to a 30 day storage period. On the list screen, these files will appear with a D-29 mark and the number will countdown daily.

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I can't save my photos toggle
If you are unable to upload photos, please see the following:

1. You may be over Keep's storage limit
Keep has a total storage limit of 1GB. If you have reached the 1GB limit, you will not be able to save any more files. Please try freeing up some space before adding more files.

2. The file size is too large
You cannot save photos over a certain size and resolution.
The following file sizes can be uploaded:
 - 1 file up to 20MB
 - Resolution up to 10,000x10,000 pixels

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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Sharing content saved in Keep to other apps toggle
To share photos, videos, and other content saved in Keep: 

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Choose the content you want to share, then tap the share icon at the bottom right of the screen.
3. Tap Share in other app and select an app to share with.

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Deleting content from Keep toggle
To delete multiple items at once: 
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Select a tab (All, Photos & videos, Links, Memos, or Files) to find the content that you want to delete.
3. Tap the options icon at the top right of the screen > Select items.
4. Select the items that you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

To delete items individually:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Select a tab (All, Photos & videos, Links, Memos, or Files) to find the item that you want to delete.
3. Next to the content you want to delete, tap "..." > Delete.
4. Tap Delete.

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About collections toggle
Collections let you organize the content you've saved in Keep any way you like.

To add to a collection: 
1. Choose the content you want to add and tap the "+" icon.
2. Select a collection.

To save content in a new collection, tap "+" on the "Add to collection" screen and create a new collection.
Note:
- You can make up to 100 collections.
- You can save an unlimited amount of content in each collection.
- Rest assured that deleting a collection will not delete the content itself.

You can also add content to your Favorites collection by tapping the star icon at the top right of the content screen.
Note: Your Favorites collection cannot be deleted or renamed.

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Uploading content to Keep toggle
To upload content to Keep, follow the steps below.

Photos/videos:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Photo/Video.
3. Choose the photo or video you want to upload from the camera roll, then tap Done.

Memos:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > Memo.
3. Enter text directly, then tap Save.

Files:
1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.
2. Tap "+" at the top right of the screen > File.
3. Choose a file to upload from the files saved on your Android device.

Links:
1. Copy the URL for a link, then open Keep.
2. Tap Add at the bottom of the screen.

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Other

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Unknown login notifications toggle
You'll receive a login notification whenever you log in to LINE, LINE STORE, or certain other services related to the LINE app.

If you received a notification but don't remember logging in, please see the information below for your situation.

• If you can use LINE:
Someone else may be trying to log in using the information registered to your LINE account. To prevent others from logging in to your account, please change your email address and password.


• If you cannot use LINE:
Your LINE account may have been stolen by a third party. Please contact us here.

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Making LINE more efficient toggle
If the LINE app is performing slowly or frequently stops working, it may be that there is a buildup of cached (temporary) files.

To delete the LINE app's cached data:
1. Tap the Home/Friends or More tab > Settings > Chats.
2. Tap Delete files from chats > Delete.

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Setting URL previews toggle
To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Announcing chat messages, polls, or events you've sent/received to members toggle
Please follow the steps below to "announce" (permanently display) messages, polls, or events you've sent/received/created at the top of a chat.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.
Note: The Poll feature is available in group chats and multi-person chats.

To announce events:
1. Tap "V" at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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Setting chat wallpaper toggle
To set a chat room's wallpaper: 
1. From the Chats tab, select a chat room > tap “V” at the top.
2. Tap Chat settings > Chat wallpaper.
3. Choose one of the options to set a wallpaper.

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Reporting chats toggle
You can report a user for sending spam messages from the chat room they are sent in.
Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap "V" on the upper right of the screen.
2. Tap Chat settings.
3. Tap Report.
4. Select your reason for reporting the chat, then tap Agree & send.

We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions.

Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

For the steps to report a post on Timeline, see here.

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Free Voice and Video Calls

Problems with Free Voice and Video Calls

Cannot make free voice calls toggle
If you are having problems with free voice calls, the following may be to blame.

1. Your friend is not a LINE user.
2. You may be using an older version of LINE.
3. One of you may be blocking the other.
4. You have "Receive Voice Calls" turned off.
5. You are not mutual friends. Voice calls cannot be made if only one of you has the other as a friend.

If you are still having problems after checking the above, please try the following steps.

1. Update the app to the latest version.
http://line.me/update
2. Restart your device.

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I can't make video calls toggle
If you're experiencing issues with video calls, it may be because:

• The friend you're calling isn't a LINE user.
• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.

If you've confirmed everything above, but are still experiencing issues, please try the troubleshooting tips below:

• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
LINE voice and video calls are made over an internet connection, so make sure that your connection is stable.

You may not be able to hear your friend, or they may sound broken up, if: 

• You're connected to a Wi-Fi network being used by many people.
Note:
- We recommend using a 3G or 4G network.
- If you use a 3G or 4G network, you will be charged for the data used during calls.
• The signal is weak.
• You're updating apps or uploading/downloading files while on a call.
• Some router settings are affecting your connection.

If you've checked everything above but are still experiencing an issue, try the following troubleshooting tips, and have your friend do the same.

• Update LINE to the latest version here.
• Restart your device.
• Turn your speakers off and on, and adjust the volume.

If you're still having an issue after you've tried these troubleshooting tips, try changing the LINE call setting by following the steps below.

1. Tap the Home/Friends tab > Settings.
2. Tap Calls > Advanced call setting, and turn Enable Full HD voice call OFF.

If the steps above do not resolve the issue:

1. Tap the Home/Friends tab > Settings.
2. Tap Calls > Advanced call setting > Audio call mode > Normal mode.

To open the settings menu for Calls from your smartphone, tap here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on the strength of your device's signal. Please be sure to use a stable network connection.

You may also have issues if your notification settings are not correct. For more information, see the following Help articles:




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Free Voice and Video Calls

About Full HD voice toggle
Full HD voice is LINE's high sound quality call service that utilizes full-band bandwidth.

If you're in a Full HD voice-compatible environment when you make a free call, this feature will automatically turn ON, and "Full HD voice" will appear in green at the center of the call screen.

You can use Full HD voice if your device meets the system requirements below.
Note: If your device doesn't meet these requirements, the Full HD voice feature logo will not appear on the call screen.

Android users:
Devices running both Android OS 8.0 or later along with LINE version 8.15.0 or later (cannot be used on some devices).

iOS users:
Devices running LINE version 8.15.0 or later.

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Making free voice and video calls toggle
Users who are friends on LINE can enjoy making free voice and video calls.

Calling from the friend list
1. Tap the friend you want to call in the friend list.
2. Tap Free call or Video call.

Calling from chats
There are several ways to make calls from a chat that includes the friend you want to call. Please use one of the methods below.

• At the top right of the chat, tap the phone icon > Free call or Video call.
• Tap your friend's profile photo > Free call or Video call.

If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.

If the call quality is low, please try using a Wi-Fi connection.

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Recommended system specifications for free voice and video calls toggle
Please see this Help article for information about the recommended system specifications for free voice and video calls offered by LINE.
Note: These calls are not supported by devices with Intel Atom processors.

Since you may be charged for the data used during calls if you're using a 3G or 4G network, we recommend using a flat-rate data plan. If the call quality is low, please try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications:

Android
Devices running Android OS 4.4 or later along with LINE versions 6.8.0 or later
Note: You may not be able to use effects and filters on some devices.

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later
The above mentioned devices must also be running LINE versions 6.8.0 or later.

Even if you fulfill the above stated conditions, you may not be able to use effects and filters depending on the performance of your device. In these cases, the smiley face icon for the actual feature will not appear.

If you want to check whether your device can use effects and filters for video calls, please see the following:

1. Tap More > Settings.
2. Tap Calls > check the status that appears under Video call effects and filters.

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Are all free voice and video calls free? toggle
LINE's basic features, including voice calls, video calls, and chats (sending of text, images, and locations, and the use of bots such as the translation or weather bots) are free to use. Some stickers and Coins are available at a fee.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data, but please check with your mobile service carrier for details.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting a group call toggle
To make calls within a group or multi-person chat:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call or Video call.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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How do I invite a friend who has not joined a call to a group call? toggle
You can invite friends who have not joined a call to a group call via a group or multi-person chat.

1. Start or join a group call.
2. Tap the person icon on the top right of the call screen.
3. Select the members you wish to invite and tap Invite.

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System requirements for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 9.2.0 or later
• Android: Android OS 4.1 or later, with LINE version 9.2.0or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with more than 5 people toggle
If you make a group video call with more than 5 people, you can switch which friends are displayed using the following methods:

• Change with split screen display
Tap and hold on a friend from the call members listed on the right side of the screen, then drag them to the screen of the friend you want to switch out.

• Change with full screen display
Tap the friend you want to switch to from the members listed on the bottom of the screen.

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Live videos

What is the Live feature? toggle
The Live feature lets you make and view live videos in group and multi-person chats. Up to 200 people can watch a live video stream.

To use the Live feature: 
1. Tap a group chat or multi-person chat.
2. Tap the call icon at the top of the screen > Live.

You can also share your smartphone’s screen with other users by tapping the share button at the bottom right of the screen after selecting Live. If you've already started a stream, you can share what's on your screen by making the Live window full screen and tapping “” > Share screen.

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System requirements for the Live feature toggle
You can use the Live feature with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 9.2.0or later
• Android: Android OS 4.1 or later, with LINE version9.2.0or later (some devices may not be able to use the feature)

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What are the system requirements for using effects and filters in live videos? toggle

You can use effects and filters in live videos if your device meets the following requirements:

 

• iOS: iPhone 6 or later, iPad Air or later, iPad Mini 4 or later, with LINE version 7.9.0 or later

• Android: Android OS 4.4 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

 

Even if you fulfill the conditions above, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon used for the feature will not appear.

 

To check if you can use the feature: 

1. Tap More > Settings.

2. Tap Calls > check Video call effects and filters.

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Notifications

Problems with Notifications

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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I'm having issues with notifications toggle
For a solution to the issue you're having, please see the Help article below that best applies.

If you're not getting notifications, notification sounds aren't playing, or you're having issues with vibration:

If you're getting notifications late:

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Notification Settings

LINE notification settings toggle
To set up LINE notifications, please follow the steps below.
Note:
- These steps and labels may differ depending on your Android OS version and device.
- On some devices, the default sound may play instead of the LINE notification sound.

Android OS version 8.0 or later
LINE settings:
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications, and turn Notification settings ON.
4. Tap Message notifications.
5. Configure each of the following settings:
• Turn Message notifications ON.
• Tap Importance and select Medium or over.
• Turn Ringtone/Sound, Vibration, or any of the other settings ON or OFF as needed.

Android OS versions earlier than 8.0
Note: You need to configure notifications on both your device and LINE.

Device settings:
1. On your device, tap Settings > Application Management or Apps.
2. Tap LINE in your list of apps.
3. Check if the notification setting is turned ON.

LINE settings:
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Check or uncheck the boxes next to Sound, Vibration, or any of the other settings to turn them ON or OFF as needed.

Tap here to go to LINE's Notification settings on your smartphone.

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Configuring chat notifications toggle
To configure your chat notifications: 
1. Tap the Chats tab.
2. Tap the chat you want to change the settings for.
3. Tap "V" at the top right.
4. Tap Mute chat or Unmute chat.

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Displaying message notifications on your lock screen (Android OS version 8.0 or later) toggle
To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's settings, and then turn LINE notifications ON. For the detailed steps, please see below.
Note: Menu displays may differ depending on your device.

• Device settings:
1. On your device, tap Settings.
2. Tap Security & location.
3. Under Device Security, tap Lock screen preferences.
4. Select any lock screen notification settings other than "Don't show notifications at all."

• LINE settings:
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, make sure that the box next to Notifications is checked, and that Notification settings is turned ON.
4. Tap Message notifications.
5. Configure each of the following settings:
• Turn Message notifications ON.
• Tap Importance and select Medium or over.
• Tap On lock screen and select anything other than Do not show notifications.

Tap here to go to LINE's Notification settings on your smartphone.

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Pop-up notification settings toggle
The way you configure pop-up notifications will differ depending on your version of LINE and your device's OS. Please see the table below for how to set up notifications on your device.


Note: Tap the image to enlarge it.

[A] LINE versions earlier than 8.17.0, or Android OS versions earlier than 7.0
• Displaying message previews in pop-up notifications
You can configure whether or not pop-up notifications show message previews by following the steps below.
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, turn Notifications ON.
4. Under Notifications, turn Message previews ON or OFF.

• Pop-up notification display settings
You can choose whether or not to display pop-up notifications depending on the status of your screen.
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, turn Notifications ON.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Tap here to go to your pop-up notification settings on your smartphone.

[B] LINE versions 8.17.0 and later, and Android OS versions 7.0 and later
The pop-up notification feature has been discontinued. Please configure the notification settings on your smartphone.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, please see this Help article.

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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.

Settings