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Updated: April 11, 2025
As of March 20, 2025, the feature for suggesting hashtags when entering a hashtag (#) on a note in a chat has been discontinued.
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As of March 20, 2025, the feature for suggesting hashtags when entering a hashtag (#) on a note in a chat has been discontinued.
You can continue to enter and search hashtags.
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Updated: May 9, 2025
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
Attention
Any attempts to ask for your LINE registered information (phone number, email address, password) or verification code, or for you to enter it on a screen, are all scams. Your LINE registered information will not be used for any purpose other than transferring your LINE account yourself.
Topics covered
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
AttentionTopics covered
- Methods and examples of LINE account-stealing scams
- How a LINE account can be stolen
- What to do if you accidentally logged in on a phishing site
- Actions to take if your LINE account might have been stolen
- Things that may occur if your LINE account is stolen
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
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Updated: August 22, 2024
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
If the phone number you have registered to LINE isn't the same as your current phone number, you may suddenly become unable to use LINE.
E.g.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the cancelled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the cancelled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
Be sure to register your current phone number to LINE if it has changed. You can confirm and change your registered phone number from the Account screen.
Note: Changing the phone number you have registered to LINE does not affect your data (e.g. friend list, stickers, chat history) saved on LINE.
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Updated: December 19, 2024
The default LINE emoji that can be used in chats was updated on November 25, 2024.
To use the updated emoji, update LINE to the latest version.
Note: No action is required to start using the updated LINE emoji.
Useful infoWas this page helpful?
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Updated: May 12, 2025
With the merger of LINE and Yahoo! JAPAN, we combined our privacy policies on October 1, 2023, and informed users via LINE and Yahoo! JAPAN apps and services that they could wait before agreeing to it for a certain period.
Starting on May 2025, you will need to agree to the new LY Corporation Privacy Policy to continue using our services, as you will no longer be able to wait before agreeing to it.
If you haven't agreed to the new Privacy Policy yet, a screen prompting you to agree will appear when you log in to a service. Please follow the on-screen instructions to agree to the LY Corporation Privacy Policy.
For details and frequently asked questions about the combined Privacy Policy, please see the following page.
LINE Corporation and Yahoo Japan Corporation combined Privacy Policy details (Only available in Japanese)
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Updated: February 14, 2025
The LINE VOOM service in Hong Kong and Indonesia ended on February 14, 2025.
Note:
- This information does not apply to users of the LINE VOOM service in Japan, Taiwan, and Thailand.
- The LINE VOOM service outside of Hong Kong, Indonesia, Japan, Taiwan, and Thailand ended on September 7, 2023.
With the end of the service, we plan to proceed as follows:
• The Voom tab will be removed from the menu at the bottom of the LINE app.
• Your posts will become unavailable and you won't be able to create new posts.
• You won't be able to view posts from your friends and the users you follow.
• You won't be able to view or create stories.
On May 29, 2025, all post-related data is scheduled to be deleted.
Note: The exact date is subject to change. We will notify users in advance if there are changes to the above-mentioned dates.
You can apply to back up your own posts made on LINE VOOM in Hong Kong and Indonesia using the following page.
Application period: From January 10, 2025 to March 13, 2025
Application page: https://linevoom.line.me/backup
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FAQs
This Help article covers what happens when you see an error such as "This message can't be displayed" and can't view messages that were sent/received in the past.
If you've done any of the following, Letter Sealing (a feature that enhances security for sending and receiving messages) will be applied, and you may not be able to view messages that were sent or received in the past.
You transferred your LINE account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chats
If you've backed up your chats on your old device before transferring your account, you can view them on your new device.
You transferred your account to a device with a different OS (e.g. iOS to Android)
If you transferred your account to a device with a different OS, you cannot transfer your past chat messages. When transferring your chat history to a device with a different OS, you can transfer your chat history from the last 14 days by using a backup PIN.
You received chat messages while transferring your account
Any chat messages you received from friends while transferring your account cannot be transferred to your new device.
You cannot re-display past messages that can no longer be viewed. If you want to see your past messages, please ask the other person in the chat to resend you any old messages that you need.
Some of these error messages include the following.
- "This message can't be displayed"
- "Unable to display message as it couldn't be decrypted."
- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."
- "This message can't be displayed"
- "Unable to display message as it couldn't be decrypted."
- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."
If you've done any of the following, Letter Sealing (a feature that enhances security for sending and receiving messages) will be applied, and you may not be able to view messages that were sent or received in the past.
You transferred your LINE account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chats
If you've backed up your chats on your old device before transferring your account, you can view them on your new device.
You transferred your account to a device with a different OS (e.g. iOS to Android)
If you transferred your account to a device with a different OS, you cannot transfer your past chat messages. When transferring your chat history to a device with a different OS, you can transfer your chat history from the last 14 days by using a backup PIN.
You received chat messages while transferring your account
Any chat messages you received from friends while transferring your account cannot be transferred to your new device.
You cannot re-display past messages that can no longer be viewed. If you want to see your past messages, please ask the other person in the chat to resend you any old messages that you need.
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If you can't add friends, refer to the section below based on your situation.
Useful info
If there are issues with the name of a friend or group, try the suggestions in The names of friends/groups appear as "Empty chat," "No members," or "Unknown".
You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.
Be advised
If you're unable to add a friend via ID or phone number search, please try adding them using a QR code, a link to add a friend, or through a group member.
If a friend can't be added via ID or phone number search, see the following information.
They haven't set a LINE ID
LINE accounts that have not set an ID will not appear in search results.
Contact the friend you want to add and ask them to check if they've set a LINE ID. If they haven't set a LINE ID, let them know they need to do so for you to add them via ID search.
Unable to search for IDs/phone numbers due to each other's settings
Note: Please follow the steps below on your main device (typically your smartphone).
To allow ID searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Profile.
3. Turn ON Allow others to add me by ID.
To allow phone number searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > > Friends.
3. Turn ON Allow others to add me.
To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.
To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
The search feature has been restricted
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.
• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.
To check:
Useful info
For information about the difference between main and sub devices, see Using the same LINE account on more than one device.
.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.
If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.
I thought I added a friend using a QR code, but they don't appear as a friend
To become friends with each other on LINE using a QR code, you both need to try the following steps to complete the process.
If you're scanning a friend's QR code (for the person who started the QR code reader):
By sending your friend a sticker or message after adding them as a friend, they can easily add you from their chat with you that appears on LINE.
If someone is scanning your QR code (for the person showing their QR code):
After your friend scans your QR code, tap the Home tab >
> and add them from under Friend recommendations from your LINE account. You can also have them send you a message on LINE and add them from the chat.
I see a message saying "User not found"
Scan the QR code again after it's been regenerated.
To regenerate your QR code:
1. Tap
on the right side of the search bar.
Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.
If you're still unable to add friends via QR code after following the above steps, please try a different method.
If the above error message appears, you will not be able to add the account in question as a friend.
Useful info"An unknown error occurred." appears
Your LINE account may have been suspended for a certain period of time due to violating our Terms and Conditions of Use. Please try adding a friend again after waiting one or two days.You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.
A friend can't be added using ID/phone number search
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advisedThey haven't set a LINE ID
LINE accounts that have not set an ID will not appear in search results.
Contact the friend you want to add and ask them to check if they've set a LINE ID. If they haven't set a LINE ID, let them know they need to do so for you to add them via ID search.
Unable to search for IDs/phone numbers due to each other's settings
Note: Please follow the steps below on your main device (typically your smartphone).
Your friend can't find you using ID/phone number search
If your friend can't find you via ID or phone number search, you need to turn on the Allow others to add me by ID or Allow others to add me settings.To allow ID searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Profile.3. Turn ON Allow others to add me by ID.
To allow phone number searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Friends.3. Turn ON Allow others to add me.
You can't find your friend using ID/phone number search
If you can't find your friend via ID or phone number search, your friend needs to turn on the Allow others to add me by ID or Allow others to add me settings.To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.
To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
The search feature has been restricted
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.
• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
I have Auto-add friends turned on, but my contacts weren't added
If you have Auto-add friends turned on, but a contact wasn't added to your friend list on LINE, both you and your contact need to check the settings.Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.
To check:
Useful infoOn your main device (typically your smartphone)
1. Go to the Home tab and tap.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
On your sub device (typically your tablet)
iPad
1. Tap Settings.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
Android
1. From the Home tab, tap.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.
If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.
I can't add friends via QR codes
If you can't add friends using a QR code, the solutions vary depending on the situation.I thought I added a friend using a QR code, but they don't appear as a friend
To become friends with each other on LINE using a QR code, you both need to try the following steps to complete the process.
If you're scanning a friend's QR code (for the person who started the QR code reader):
By sending your friend a sticker or message after adding them as a friend, they can easily add you from their chat with you that appears on LINE.
If someone is scanning your QR code (for the person showing their QR code):
After your friend scans your QR code, tap the Home tab >
> and add them from under Friend recommendations from your LINE account. You can also have them send you a message on LINE and add them from the chat.I see a message saying "User not found"
Scan the QR code again after it's been regenerated.
To regenerate your QR code:
1. Tap
on the right side of the search bar.Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.
If you're still unable to add friends via QR code after following the above steps, please try a different method.
A message appears saying the LINE account I'm trying to add can't accept any more friends
There are limits to the number of accounts you can add as friends and the number of accounts that you can add you.If the above error message appears, you will not be able to add the account in question as a friend.
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If you are having issues with LINE notifications (e.g. not receiving them, only arriving when LINE is open), there may be multiple causes.
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised
Before checking and configuring your notification settings, please review the following.
• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful info
If someone sent you a message using the Silent messaging feature, you won't receive a notification. There is no way to tell on LINE if someone is using the Silent messaging feature or not.
If the issue remains after configuring the settings under the Notification settings and Solutions to common notification issues sections, please perform the actions under the Issues remain after trying all of the settings section in that order.
Note: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
> Notifications.
2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
I'm not receiving notifications unless the LINE app is open
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advised
Avoid force closing the LINE app on iOS or Android as doing so may cause notifications to be delayed or not arrive.
1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab > > Notifications.
2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home > > Calls and turn Integrated calling OFF.
2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.
2. Tap Message notifications > Sound.
3. Choose your desired sound.
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
Issues remain after trying all of the settings:
If the issue persists even after you've tried everything above, please try the following actions.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised
- If the issue persists after you've tried and confirmed everything above, it's possible that it is being caused by your device.
- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful infoNote: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
iOS
1. Tap your device's Settings > Notifications.2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
Android
1. In the LINE app, tap the Home tab > > Notifications.2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
Turn notifications ON for each chat
If 
appears next to a chat's name, it means notifications are turned off.
To turn notifications ON:
1. Tap 
at the top of a chat.
2. Tap Unmute.
Unmute notifications
1. In the LINE app, tap the Home tab > > Notifications.
2. Tap Mute.
3. Tap Off or Unmute.
Configure notifications on LINE for PC
If you're using LINE for PC, please check the following setting. If you only use LINE on your smartphone, you don't need to do this.
1. Click 
at the bottom left of LINE for PC.
2. Click Settings > Notifications.
3. Click Turn off mobile notifications when logged in to the desktop version to uncheck it.
Note: Notifications will resume while Lock mode on LINE for PC is turned on or after three minutes of inactivity.
Solutions to common notification issues:
If you're experiencing the issues below after you finish configuring all the notification settings, review the settings that can be configured on your smartphone. Confirm which of the following issues you're having, then read the corresponding troubleshooting tips.
Issues
- I'm not receiving notifications unless the LINE app is open
- My phone doesn't ring when receiving notifications or voice calls
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advisediOS
• Low Data Mode1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
Android
• Turn OFF Battery Saver and Adaptive Battery1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
My phone doesn't ring when receiving notifications or voice calls
iOS
• Turn OFF Silent mode on your device• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home >
> Calls and turn Integrated calling OFF.2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
Android
• Turn OFF Do Not Disturb1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.2. Tap Message notifications > Sound.
3. Choose your desired sound.
A notification badge doesn't appear on the LINE app icon
iOS
Turn ON Badges1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Android
If you changed the launcher (the app that lets you customize your home screen), change it back to the one that was set when you purchased your device.Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
iOS
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Android
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
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Letter Sealing is an encryption technology that prevents any non-members of a chat on LINE, including us, from seeing the contents of its messages.
Topics covered
- About Letter Sealing
- Information Letter Sealing is applied to
- Confirming if Letter Sealing is enabled
- Verifying your identity on secondary devices
About Letter Sealing:
Letter Sealing uses a technology called end-to-end encryption.
End-to-end encryption is a communication method that makes it so that only the sender and receiver of a message can decrypt its content. Message content is saved in an encrypted state on the server, as well. When both the sender and receiver of a message have Letter Sealing turned on, the message can be sent and received with greater security using this feature.
Letter Sealing is currently turned on by default so users can exchange messages in chats more securely and safely.
Information Letter Sealing is applied to:
Letter Sealing encrypts the following information sent as messages.
• Text messages (not including messages sent through other services like YouTube)
• Location information
• Photos/Videos/Voice messages
• Files
• Voice/video calls in 1-on-1 chats
While client-server transport layer encryption is applied, Letter Sealing isn't applied to the following.
• Voice/video calls in group chats
• Meetings
• Albums
• Notes
Be advised- There is no option for disabling Letter Sealing as it is a means of enhancing security and protection on LINE.
- After transferring your LINE account, Letter Sealing may prevent you from viewing messages sent and received in the past. In this case, refer to "This message can't be displayed" appears and I can't see chat messages.
Confirming if Letter Sealing is enabled:
To verify whether Letter Sealing is enabled, follow the steps below and if key fingerprints are visible, it indicates that the feature is active.
Useful info
at the top of the chat.2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
Note:
- This won't appear if Letter Sealing is turned off. To enable it, open the LINE app on your main device, tap the Home tab >
> Privacy > and turn ON Letter Sealing.- Tap here to go to Settings from your main device.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.
Verifying your identity on secondary devices:
If you use LINE on a secondary device after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message by entering a verification code on LINE on your main device.
If you do not see the verification code entry screen on LINE on your main device, verify your identity again with the steps below.
Note: To send messages with LINE on your secondary device with Letter Sealing turned on in LINE on your main device, you need to verify your identity.
1. Restart LINE on your main device.
2. Log in to LINE on your secondary device.
3. Open a chat from
on the main menu.4. Select Verify my identity and get a verification code.
5. Enter the verification code shown on your secondary device on the identity verification screen that appears in LINE on your main device.
See also:
"This message can't be displayed" appears and I can't see chat messages
Privacy protections for your registered information and chats
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Thank you for your feedback.
Let us know if we can make it better.
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Sorry about that. What went wrong?
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important: OpenChat is only available in Japan, Taiwan, and Thailand.
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
A message saying "Your account has been suspended" due to a terms of service or policy violation appears:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
Be advised
We do not accept requests to lift account suspensions through the Inquiry Form if you see the above message. Please understand that if you contact us regarding this matter, the support we provide will be the same as what's in this Help article.
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're suddenly unable to use OpenChat, refer to the following information based on the status of your LINE account.
Topics covered
- I'm unable to send messages in all OpenChats
- I'm unable to send messages in some OpenChats
A message saying "Your account has been suspended" due to a terms of service or policy violation appears:
If you see a message similar to the one above, it indicates that your account has been temporarily suspended.
Be advisedNote: You may be restricted for longer depending on the nature of the violation.
I'm unable to send messages in all OpenChats:
If you're experiencing any of the following issues, it's possible that your use of OpenChat has been suspended due to detected activity violating the Regulations for Prohibited Acts in OpenChat (Japan) or our Terms of Use (Taiwan and Thailand).
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
Be advised
Our response may be the same as this Help article if you still decide to contact us via the Inquiry Form regarding the activity that constitutes a violation.
I'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Confirm the following before contacting us
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
See also:
I suddenly became unable to send messages
• Suddenly unable to send messages
• Unable to create notes or new OpenChat groups
To determine which prohibited activity you may have violated, refer to the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The Regulations for Prohibited Acts in OpenChat is only available in Japanese.
Prohibited activities that constitute violations:
• Posting personal information
• Engaging in defamation or using excessively critical language
• Making discriminatory statements or engaging in hate speech
• Infringing on intellectual property rights, privacy rights, portrait rights, etc.
• Threatening suicide, self-harm, or harm to others
• Posting child pornography or engaging in actions that endanger minors
• Posting content that is obscene, violent, or generally considered offensive by the public
• Using the service for the purpose of finding people to meet up with in person
• Engaging in activities that violate the law or could lead to violations
• Spreading or disseminating clearly false or misleading information
• Impersonating others
• Engaging in activities that pose cybersecurity risks
• Disrupting service operations (trolling behavior)
• Engaging in activities for the purpose of commercial advertising
• Engaging in any other actions deemed inappropriate by our company
The temporary suspension period is between 24 hours and seven days. You can use OpenChat again once the suspension period is over.
Note: You may be restricted for longer depending on the nature of the violation.
Be advisedI'm unable to send messages in some OpenChats:
If you're unable to send messages in some OpenChats, try the solutions in the following Help article.
General solutions for issues with LINE
If you're still unable to resolve the issue after trying the solutions in the Help article above, and you don't remember doing anything that could have violated our guidelines, please contact us via the Inquiry Form.
Confirm the following before contacting us
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
See also:
I suddenly became unable to send messages
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
If you're having issues with LINE, please check our Help center first. It contains useful information and troubleshooting tips and is where you'll find answers to many of our users' questions.
Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE. You can also search the information on our Help center by tapping in the LINE app and entering a keyword in 
at the top of the screen.
Inquiry Form
If you're unable to resolve the issue with the information on our Help center, please contact us via our Inquiry Forms. Please understand that depending on the nature of your inquiry, it may take us from a few hours to a few days to respond.
Important points when contacting us:
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
Did you read the important points above?
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
For inquiries regarding services other than the LINE app (e.g. LINE Official Account), contact us via this Inquiry Form.
Note: If you don't know the information for your LINE account needed to log in, please select Continue without logging in.
See also:
Information on transferring LINE accounts and resolving transfer issues
I suddenly became unable to use a feature
Note: The OpenChat feature is only available in Japan, Taiwan, and Thailand.
My LINE account was or may have been stolen
Help center
Our Help center has articles with solutions for issues and questions you may have when using LINE. You can also search the information on our Help center by tapping
in the LINE app and entering a keyword in at the top of the screen.Inquiry Form
If you're unable to resolve the issue with the information on our Help center, please contact us via our Inquiry Forms. Please understand that depending on the nature of your inquiry, it may take us from a few hours to a few days to respond.
Important points when contacting us:- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.
Important points when contacting us:- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
Yes
For inquiries related to the LINE app, contact us via this Inquiry Form.For inquiries regarding services other than the LINE app (e.g. LINE Official Account), contact us via this Inquiry Form.
Note: If you don't know the information for your LINE account needed to log in, please select Continue without logging in.
See also:
Information on transferring LINE accounts and resolving transfer issues
I suddenly became unable to use a feature
Note: The OpenChat feature is only available in Japan, Taiwan, and Thailand.
My LINE account was or may have been stolen
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Updated: August 22, 2024
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
If the phone number you have registered to LINE isn't the same as your current phone number, you may suddenly become unable to use LINE.
E.g.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the cancelled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the cancelled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
Once a certain amount of time passes after cancelling your phone number, it can be contracted to and used by someone else.
Be sure to register your current phone number to LINE if it has changed. You can confirm and change your registered phone number from the Account screen.
Note: Changing the phone number you have registered to LINE does not affect your data (e.g. friend list, stickers, chat history) saved on LINE.
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- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Issues with backing up or restoring your chat history
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Issues with backing up or restoring your chat history
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important: Details about phone number registration and verification only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can only use this feature on your main device (typically your smartphone) with the latest version of LINE installed. (Update the LINE app to the latest version.)
If the following screen saying "You've been logged out of your account" suddenly appeared, it may be for one of the following reasons.
Reasons:
• You haven't registered your currently contracted phone number to LINE
• You entered and verified the same phone number with LINE on another device
• Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device
You haven't registered your currently contracted phone number to LINE:
If the phone number you registered to LINE isn't the same as your current phone number (e.g. you canceled your previous phone number and got a new one) you may suddenly be logged out of LINE.
Once a certain amount of time passes after canceling your phone number, someone else can receive a contract for it and use it.
With LINE, the same phone number cannot be registered to multiple LINE accounts. If the new owner of the phone number registers it to LINE, the LINE account previously registered with that number becomes unavailable.
See also:
Important: Make sure your current phone number is registered to LINE
The other person cannot steal your account or access your LINE data (such as your friends or chat history).
To prevent the same situation from occurring in the future, be sure to register your latest phone number to LINE if it changes.
As there is no way to transfer your previous LINE account, we ask that you create a new LINE account with your current phone number.
Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. If you'd like us to look into your paid items, please contact us via the Inquiry Form.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
You entered and verified the same phone number with LINE on another device:
The same phone number being registered to (verified with) more than one LINE account is causing the issue. With LINE, you can only register (verify) one LINE account with one mobile phone number. If you register (verify) a different LINE account using a phone number that is already registered to another LINE account, your previous LINE account will be automatically deleted.
Since there is no way to transfer your previous account, please continue using the account you currently have access to, or create a new one.
Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. If you'd like us to look into your paid items, please contact us via the Inquiry Form.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device:
If you don't think the scenarios above apply to your situation, it's possible someone else used your information and performed an unauthorized login on/stole your LINE account.
Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.
No. |
Details |
 |
If you linked an Apple ID/Google account to the LINE account you used, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Continue with Apple/Continue with Google. 3. Tap Continue with Apple/Continue with Google and log in by following the on-screen information. 4. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in. |
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You can transfer your LINE account with your phone number in the following situations. • If you remember the password you registered to your account • If you've registered an email address to your account |
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If you're using the same phone number registered to the LINE account you used and know your password, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Log in with phone number. 3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send. 4. Enter the verification code you received via text message. Note: - On some Android devices, the verification code is entered automatically. In this case, skip to the next step. - If you can't receive text messages, try the Call me instead option. 5. Enter your password and tap  . |
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If you're using a different phone number than the one registered to the LINE account you used, remember your password for the account, and registered an email address to it, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Log in with phone number. 3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send. 4. Enter the verification code you received via text message. Note: - On some Android devices, the verification code is entered automatically. In this case, skip to the next step. - If you can't receive text messages, try the Call me instead option. 5. On the "Phone number not found" screen, tap Log in with email. 6. Enter your email address and tap .7. Enter your password and tap . |
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If you already deleted your LINE account by tapping Delete or there is no verification method to log back in to the LINE account you previously used, please create a new LINE account. Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. Also, if the deleted LINE account was used without authorization, we will look into the matter. For more information, see the "Contacting us" section below. |
Contacting us:
If you were unable to log in again and tapped Delete, please send us the details via the Inquiry Form so we can look into the matter.
We will only look into the matter in the following two cases.
- If the account you tapped Delete on was used without authorization, we will definitely look into it.
- If there were paid items left on the account you tapped Delete on, we will look into it only if you want us to.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- If one of your family members or friends has their LINE account stolen, please report it.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- If one of your family members or friends has their LINE account stolen, please report it.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can use this feature on your main device (typically your smartphone).
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advised
Check if your current phone number can receive text messages. You will not receive the text message if the wrong phone number was entered. Check if your phone number was entered correctly.
If you still don't receive the text message despite entering the correct phone number, see the following information.
Check if your contract allows you to receive text messages
If you're using an MVNO, it's possible the plan you're contracted with doesn't let you receive text messages. Check if your mobile plan lets you receive text messages or go to your settings page on your mobile service provider's website or contact their customer support.
If you can't receive text messages, try selecting Call me instead to verify your phone number. If you can't use text messages or verify your phone number with the Call me instead option, you will not be able to sign up for a LINE account.
Try the Call me instead option
If you're not receiving the verification code via text message, you can get one via the automated on-call guidance.
To use the Call me instead option:
1. Tap Call me instead at the bottom of the verification code input screen.
2. Answer the call you receive on the phone number you entered.
3. Enter the verification code you received via the automated on-call guidance.
Useful info
If you're not receiving text messages, it may be because of your spam filter settings or blocking settings for text messages. For details on how to receive text messages, please consult the customer support resources provided by your device manufacturer or mobile service provider.
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advisedCheck if your contract allows you to receive text messages
If you're using an MVNO, it's possible the plan you're contracted with doesn't let you receive text messages. Check if your mobile plan lets you receive text messages or go to your settings page on your mobile service provider's website or contact their customer support.
If you can't receive text messages, try selecting Call me instead to verify your phone number. If you can't use text messages or verify your phone number with the Call me instead option, you will not be able to sign up for a LINE account.
Try the Call me instead option
If you're not receiving the verification code via text message, you can get one via the automated on-call guidance.
To use the Call me instead option:
1. Tap Call me instead at the bottom of the verification code input screen.
2. Answer the call you receive on the phone number you entered.
3. Enter the verification code you received via the automated on-call guidance.
Useful infoWas this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can only use this feature on your main device (typically your smartphone).
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand. Useful info
If an issue occurs when transferring your LINE account with a phone number, see Information on transferring LINE accounts and resolving transfer issues.
If you're transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number.
To transfer your LINE account using a phone number, make preparations to transfer it, then follow the steps below.
To transfer your LINE account with a phone number:
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
6. Enter your password and tap.
Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
7. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
8. For Android users, choose your preferred account from Select your Google account, then tap OK.
9. Tap Restore chat history.
10. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- See About the backup PIN to set one up.
11. On the "Your chat history is being restored" screen, tap Continue.
12. Choose whether to add friends from your device's contacts, then tap.
13. For users in Japan, choose whether to verify your age.
Note: The age verification screen will appear if you have not verified your age.
14. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Useful infoIf you're transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number.
To transfer your LINE account with a phone number:
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
6. Enter your password and tap
.Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
7. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
8. For Android users, choose your preferred account from Select your Google account, then tap OK.
9. Tap Restore chat history.
10. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- See About the backup PIN to set one up.
11. On the "Your chat history is being restored" screen, tap Continue.
12. Choose whether to add friends from your device's contacts, then tap
.13. For users in Japan, choose whether to verify your age.
Note: The age verification screen will appear if you have not verified your age.
14. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
The method for creating a new LINE account differs depending on the country you live in. See either of the methods below.
Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
Attention
If you verify a phone number that is already registered to another LINE account, that account will be deleted. If you want to transfer your previous LINE account, refer to Transferring your LINE account.
To create a new LINE account, refer to the steps below.
To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Attention
- If you want to transfer your previous LINE account, refer to Transferring your LINE account.
- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
Users that live in Hong Kong, Japan, Korea, Taiwan, or Thailand
You need a device that can receive text messages to create a LINE account. If you don't have a device that can receive text messages, you can verify your phone number with the Call me instead option if your device supports voice calls.Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
AttentionTo create a new LINE account, refer to the steps below.
Creating a new LINE account with text message verification
Text message verification is a verification method that can be used on devices that can receive text messages.To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Creating a new LINE account with the Call me instead option
Selecting the Call me instead option on the phone number verification code input screen lets you verify your phone number by receiving an automated phone call.Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Users that live in other countries
Attention- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
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Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
You need to transfer your LINE account in order to continue using LINE with the same one when you change your smartphone or restore it to its factory settings.
If you do not transfer your LINE account, all data including your friends, groups, chat history, and purchase history will be lost.
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Please see the information below that matches your current situation.
Preparing to transfer your LINE account
Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
If you can't use your LINE account on your old device, you will not be able to prepare to transfer it. In any case, we recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
My friends or groups disappeared
My stickers, themes, or Coins disappeared
If you do not transfer your LINE account, all data including your friends, groups, chat history, and purchase history will be lost.
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Please see the information below that matches your current situation.
I want to know more about preparations for transferring LINE accounts
If you can still use your LINE account on your old device, you can prepare to transfer it. See the following Help article for details.Preparing to transfer your LINE account
Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
If you can't use your LINE account on your old device, you will not be able to prepare to transfer it. In any case, we recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
I want to know more about the methods for transferring LINE accounts
The method for transferring your LINE account will differ depending on whether you can currently use the account on your smartphone.Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advised
No. |
Details |
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If you have your previous and new device and you can use LINE (e.g. send chat messages) on your previous device, you can transfer your LINE account with an easy transfer QR code. See Transferring your account with an easy transfer QR code and transfer your LINE account. |
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If you are transferring your LINE account using the same phone number as the one you registered previously, but you cannot use LINE (e.g. send chat messages) on your previous device or you no longer have your previous device, see Transferring your LINE account with a phone number. |
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If you are transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number. |
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If you are transferring your LINE account with an Apple ID/Google account, see Transferring your LINE account with your Apple ID/Google account. |
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We're sorry to say that in your situation, there is no way to transfer your LINE account. In this case, please create a new LINE account.
Be advised |
I'm having issues when transferring my LINE account
Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advisedNo. |
Details |
|
If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. |
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If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info |
|
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised |
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If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my account. |
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If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
 |
If you're having issues on the "Enter verification code" screen, please see I'm not receiving the verification code text message with the phone number I entered. |
 |
If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
|
 |
If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. |
 |
If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
 |
The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
I'm having issues after transferring my LINE account
My chat history didn't get transferredMy friends or groups disappeared
My stickers, themes, or Coins disappeared
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can use this feature on your main device (primarily a smartphone).
Be advised
The in-app links in steps can only be accessed on your main device.
To restore your chat history after transferring your LINE account, you need to back it up beforehand.
Before backing up your chats, be sure that:
• iCloud Drive/Google Drive is turned on.
Note: This feature is unavailable on devices that cannot use Google Drive.
• There is enough free space in iCloud Drive/Google Drive.
For the basic ways to back up your chat history, see below.
2. From the Home tab, tap > Chat history backup under Backup and transfer.
Note: Tap here to go to Settings from your main device.
3. Tap Back up now.
Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
You can use cellular data when you do a manual backup, but you may need a Wi-Fi connection depending on your iCloud settings. Make sure you've enabled using iCloud with cellular data.
2. From the Home tab, tap > Chat history backup under Backup and transfer.
Note: Tap here to go to Settings from your main device.
3. Tap Back up how often.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device's screen is locked.
• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The iOS Background App Refresh setting is turned on.
• LINE is running in the background.
Note: To check if LINE is running in the background, go to Settings in iOS > General > Background App Refresh, and make sure LINE is turned on.
2. From the Home tab, tap > Back up and restore chat history under Backup and transfer.
Note: Tap here to go to Settings from your main device.
3. Tap Back up now or Back up to Google Drive.
Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
2. From the Home tab, tap > Back up and restore chat history under Backup and transfer.
Note: Tap here to go to Settings from your main device.
3. Tap Back up how often and turn Enable auto-backup ON.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device is plugged into an outlet.
• Your device is connected to the internet.
Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.
Your chats will be backed up automatically when you stop using your device and its screen has turned off.
For more information about the chat history that will be backed up, see the following Help article.
Data that can be transferred
Useful info
If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more details, see Issues with backing up or restoring your chat history.
Be advisedTo restore your chat history after transferring your LINE account, you need to back it up beforehand.
Before backing up your chats, be sure that:
• iCloud Drive/Google Drive is turned on.
Note: This feature is unavailable on devices that cannot use Google Drive.
• There is enough free space in iCloud Drive/Google Drive.
iOS users
There are two methods available for backing up your chats to iCloud Drive.Manually back up chats to iCloud Drive
1. Open LINE on the main device your account is registered to.2. From the Home tab, tap
> Chat history backup under Backup and transfer.Note: Tap here to go to Settings from your main device.
3. Tap Back up now.
Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
You can use cellular data when you do a manual backup, but you may need a Wi-Fi connection depending on your iCloud settings. Make sure you've enabled using iCloud with cellular data.
Automatically back up chats to iCloud Drive
1. Open LINE on the main device your account is registered to.2. From the Home tab, tap
> Chat history backup under Backup and transfer.Note: Tap here to go to Settings from your main device.
3. Tap Back up how often.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device's screen is locked.
• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The iOS Background App Refresh setting is turned on.
• LINE is running in the background.
Note: To check if LINE is running in the background, go to Settings in iOS > General > Background App Refresh, and make sure LINE is turned on.
Android users
There are two methods available for backing up your chats to Google Drive.Manually back up chats
1. Open LINE on the main device your account is registered to.2. From the Home tab, tap
> Back up and restore chat history under Backup and transfer.Note: Tap here to go to Settings from your main device.
3. Tap Back up now or Back up to Google Drive.
Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.
Automatically back up chats
1. Open LINE on the main device your account is registered to.2. From the Home tab, tap
> Back up and restore chat history under Backup and transfer.Note: Tap here to go to Settings from your main device.
3. Tap Back up how often and turn Enable auto-backup ON.
4. Select how often you want to back up your chats.
Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.
• Your device is plugged into an outlet.
• Your device is connected to the internet.
Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.
Your chats will be backed up automatically when you stop using your device and its screen has turned off.
For more information about the chat history that will be backed up, see the following Help article.
Data that can be transferred
Useful infoWas this page helpful?
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Let us know if we can make it better.
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Be advisedTopics covered
- About your password
- About your email address
- [On the device you can access LINE on] Registering/changing/checking your email address
- [On the device you can access LINE on] Changing your password
- [When transferring your LINE account] If you forgot your password
- [When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears
About your password:
You are required to enter your password when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
Registering or changing your password:
When you create a LINE account, you will be asked to register a password.
To check the password registration status for your current LINE account:
1. From your main device, go to the Home tab.
2. Tap
> Account.Note:Tap here to go to your Account settings from your main device.
If a password has not been registered, please register one.
If you want to change your password, see [On the device you can access LINE on] Changing your password. If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
If you forgot your registered password:
For security reasons, there is no way to check your registered password. In this case, please change your password.
Note:
- If you don't have a device you can access LINE on, you need the email address that was registered to your LINE account in advance in order to change your password.
- If you don't have a device you can access LINE on and also didn't register an email address in advance, you'll be unable to change your password.
About your email address:
You are required to enter your email address when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
• You don't have a device you can access LINE on and wish to change your password.
You can register an email address anytime, as long as you have a device you can access LINE on.
If you forgot your registered email address, you can check and change your registered email address anytime, as long as you have a device you can access LINE on.
If you're using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking
at the bottom of the main menu > Settings > Basic and it will appear next to Email.[On the device you can access LINE on] Registering/changing/checking your email address:
Be advised- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
Registering an email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account > Email address.Note:Tap here to go to the Account screen from your smartphone.
3. Enter an email address, then tap Next.
4. Enter the verification code, or tap the URL in the email you receive > OK.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Changing your registered email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.Note:Tap here to go to the Account screen from your smartphone.
3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Checking your registered email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.Note:Tap here to go to the Account screen from your smartphone.
3. Tap Email address.
4. Your email address will appear under Change your email.
[On the device you can access LINE on] Changing your password:
Be advised- If you don't know your password, please change it.
- You cannot change your password for 24 hours after transferring your LINE account for security reasons.
If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
1. Open LINE from the main device you can access LINE on.
2. Tap the Home tab >
> Account.Note:Tap here to go to the Account screen from your smartphone.
3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
[When transferring your LINE account] If you forgot your password:
If you forgot your password when transferring your account, see the information below that corresponds to your situation.
Be advised Useful info- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you still have the device you can access LINE on
Try transferring your account again after changing your password from the device you can access LINE on.1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Account > Password.Note:Tap here to go to the Account screen from your smartphone.
3. Enter your new password twice, then tap Change password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
If you don't have the device you can access LINE on
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.You can change your password using the email address registered to your LINE account.
Be advised- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one.
Useful info
at the bottom of the LINE main menu > Settings > Basic and it will appear next to Email.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap
> OK. Useful info- If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again.
- If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
Useful infoIf you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 above.
[When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
Please see the information below that corresponds to your situation.
If you still have the device you can access LINE on
From the device you can access LINE on, try transferring your account again after registering an email address and changing your password. Be advised1. From the device you can access LINE on, tap the Home tab >
> Account > Email address.Note:Tap here to go to the Account screen from your smartphone.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
To change your password:
1. On the same device, tap the Home tab >
> Account > Password.Note:Tap here to go to the Account screen from your smartphone.
2. Enter your new password twice, then tap Change password.
Useful info- Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Transferring your LINE account with the same phone number
Transferring your LINE account with a different phone number
If you don't have the device you can access LINE on
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can access LINE on, refer to the following sections.If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
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You can access LINE on multiple devices by using a main device along with sub devices.
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advised
If you register a new account using a phone number, Apple ID, or Google Account that is already verified on another main device, your previous LINE account will be automatically deleted. Please understand that we cannot restore an account after it is deleted.
Sub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info
- Logging in to LINE for PC
- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advisedSub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
| Main device | Sub device | ||
|---|---|---|---|
| Smartphone | iPhone | Yes | No |
| Android | Yes | Yes | |
| Tablet | iPad | Yes | Yes |
| Android | Yes | Yes | |
| PC | Windows OS | No | Yes |
| macOS | No | Yes | |
| Chrome browser | No | Yes | |
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
• Purchasing paid items (e.g. stickers, emoji)
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab > > Account.
Note: Tap here to go to your Account settings from your main device.
2. Turn Allow login ON.
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab >
> Account.Note: Tap here to go to your Account settings from your main device.
2. Turn Allow login ON.
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The information in this Help article is for those using an iPad or Android smartphone/tablet as a sub device (using the same LINE account as your main device).
Important: To log in to LINE on Android as a sub device, you need to use LINE version 15.3.0 or later. Update to the latest version of LINE.
Useful info
For information about the difference between main and sub devices, see Using the same LINE account on more than one device.
Topics covered
- The verification code used to log in to your sub device
- Logging in to LINE on your sub device
- Logging out of LINE on your sub device
The verification code used to log in to your sub device:
You may be asked to enter a verification code on your main device when you log in to LINE for the first time or when you reinstall LINE on your sub device. If you're asked to enter a verification code, see the following steps.
1. Start LINE on your main device.
2. Enter the verification code that appears on your sub device into your main device.
3. Confirm that the device you are trying to log in with is correct, and check the box.
4. Tap Verify.
Note:
- Be sure to enter the verification code that's displayed within three minutes.
- If the screen to enter the verification code doesn't appear on LINE on your main device, restart LINE on your main device and try logging in to LINE on your sub device again.
Logging in to LINE on your sub device:
You can log in to LINE on your sub device with:
• An email address
• A QR code
• Biometric information (using your main device to log in)
Logging in with an email address
You may be asked to enter a verification code on your main device when you log in to LINE for the first time on your sub device.
2. Start LINE on your sub device.
3. Tap Other ways to log in > Log in with email.
4. Enter your registered email address and password, then tap Log in.
2. Start LINE on your sub device.
3. Tap Log in > Sub device > OK > Log in with email.
4. Enter your registered email address and password, then tap .
Logging in with a QR code
You may be asked to enter a verification code on your main device when you log in to LINE for the first time on your sub device.
2. Select Other ways to log in.
3. Start the QR code reader on your main device and scan the QR code that appears on your sub device.
4. On your main device, tap Log in > Verify.
2. Tap Log in > Sub device > OK.
3. Start the QR code reader on your main device and scan the QR code that appears on your sub device.
4. On your main device, tap Log in > Verify.
Useful info
- The location (e.g. prefecture, city) that appears on the login screen is based on the IP address of the device (e.g. PC, iPad) that is trying to log in to your account.
- If the QR code expired, tap
and log in from the updated QR code.
Logging in with biometric information (using your main device to log in)
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Useful info
Biometric logins are only supported on iPads.
You can log in with the biometric information (e.g. face, fingerprint) registered to your main device when you use an iPad as a sub device with the same LINE account as your main device.
By logging in with your biometric information, you can manage your LINE account more securely than with using an email address and password.
Note: Your biometric information isn't saved on the LINE app or servers.
For the requirements and preparations for logging in with biometric information, refer to the following Help article.
How logins with biometric information work
When logging in to LINE with biometric information for the first time:
1. Start LINE on your sub device.
2. Enter your phone number and tap Log in with smartphone.
3. Tap Show verification code.
4. Start LINE on your main device and tap the Home tab > > Account > Pair a new device.
5. Enter the verification code that appears on your sub device into your main device.
6. Authenticate the login with the biometric information on your main device when prompted to do so.
When logging in after the first time:
1. Start LINE on your sub device.
2. Enter your phone number and tap Log in with smartphone.
3. Start LINE on your main device and authenticate the login with the biometric information when prompted to do so.
"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you on your main device.
Useful info
If logins with biometric information have been locked, be sure to enter the passcode or PIN configured on your main device, which is not the same as the passcode lock for LINE.
Logging out of LINE on your sub device:
To log out of LINE on your sub device:
1. On your sub device, tap Settings > Account.
2. iPad: Tap Log out > OK > OK.
Android device: Tap Log out > Log out.
Important: To log in to LINE on Android as a sub device, you need to use LINE version 15.3.0 or later. Update to the latest version of LINE.
Useful infoTopics covered
- The verification code used to log in to your sub device
- Logging in to LINE on your sub device
- Logging out of LINE on your sub device
The verification code used to log in to your sub device:
You may be asked to enter a verification code on your main device when you log in to LINE for the first time or when you reinstall LINE on your sub device. If you're asked to enter a verification code, see the following steps.
1. Start LINE on your main device.
2. Enter the verification code that appears on your sub device into your main device.
3. Confirm that the device you are trying to log in with is correct, and check the box.
4. Tap Verify.
Note:
- Be sure to enter the verification code that's displayed within three minutes.
- If the screen to enter the verification code doesn't appear on LINE on your main device, restart LINE on your main device and try logging in to LINE on your sub device again.
Logging in to LINE on your sub device:
You can log in to LINE on your sub device with:
• An email address
• A QR code
• Biometric information (using your main device to log in)
Logging in with an email address
You may be asked to enter a verification code on your main device when you log in to LINE for the first time on your sub device.
iPad
1. Register an email address on your main device if you haven't already.2. Start LINE on your sub device.
3. Tap Other ways to log in > Log in with email.
4. Enter your registered email address and password, then tap Log in.
Android
1. Register an email address on your main device if you haven't already.2. Start LINE on your sub device.
3. Tap Log in > Sub device > OK > Log in with email.
.Logging in with a QR code
You may be asked to enter a verification code on your main device when you log in to LINE for the first time on your sub device.
iPad
1. Start LINE on your sub device.2. Select Other ways to log in.
3. Start the QR code reader on your main device and scan the QR code that appears on your sub device.
4. On your main device, tap Log in > Verify.
Android
1. Start LINE on your sub device.2. Tap Log in > Sub device > OK.
3. Start the QR code reader on your main device and scan the QR code that appears on your sub device.
4. On your main device, tap Log in > Verify.
Useful info- If the QR code expired, tap
and log in from the updated QR code.
Logging in with biometric information (using your main device to log in)
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Useful infoBy logging in with your biometric information, you can manage your LINE account more securely than with using an email address and password.
Note: Your biometric information isn't saved on the LINE app or servers.
For the requirements and preparations for logging in with biometric information, refer to the following Help article.
How logins with biometric information work
When logging in to LINE with biometric information for the first time:
1. Start LINE on your sub device.
2. Enter your phone number and tap Log in with smartphone.
3. Tap Show verification code.
4. Start LINE on your main device and tap the Home tab >
> Account > Pair a new device.5. Enter the verification code that appears on your sub device into your main device.
6. Authenticate the login with the biometric information on your main device when prompted to do so.
When logging in after the first time:
1. Start LINE on your sub device.
2. Enter your phone number and tap Log in with smartphone.
3. Start LINE on your main device and authenticate the login with the biometric information when prompted to do so.
"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you on your main device.
Useful infoLogging out of LINE on your sub device:
To log out of LINE on your sub device:
1. On your sub device, tap Settings > Account.
2. iPad: Tap Log out > OK > OK.
Android device: Tap Log out > Log out.
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Updated: May 9, 2025
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
Attention
Any attempts to ask for your LINE registered information (phone number, email address, password) or verification code, or for you to enter it on a screen, are all scams. Your LINE registered information will not be used for any purpose other than transferring your LINE account yourself.
Topics covered
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
AttentionTopics covered
- Methods and examples of LINE account-stealing scams
- How a LINE account can be stolen
- What to do if you accidentally logged in on a phishing site
- Actions to take if your LINE account might have been stolen
- Things that may occur if your LINE account is stolen
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
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You can log in using the biometric information (e.g. face, fingerprint) registered on your smartphone when accessing LINE on some sub devices and services provided by LINE.
Note:
- Your biometric information isn't saved on the LINE app or servers.
- To use LINE on a sub device, you need to create an account on the smartphone version of LINE.
Topics covered
- Requirements for using biometric logins- Preparations for logging in with biometrics
- Steps for logging in with biometrics
- Disabling (turning off) logins with biometrics
Requirements for using biometric logins:
To use biometric logins, the smartphone with biometrics registered to it needs to meet our system requirements.
To log in with biometrics on a sub device, you need:
• LINE version 12.18.0 or later.
• An iPad or a Windows or Mac device (to use with logins on LINE for iPad or LINE for PC).
Preparations for logging in with biometrics:
You can only follow the steps below on your main device (typically your smartphone).
To be able to log in to your LINE account on a sub device (except Chrome) using biometrics, you need to configure the following settings on your main device (typically your smartphone) beforehand.
iPhone
1. Register Face ID or Touch ID on your iPhone.2. From your device's Settings, tap LINE and turn ON Face ID or Touch ID.
Android
1. Register your biometric information to your smartphone.2. Allow biometrics to be used for logins in the LINE app.
Note: For details, check your phone manufacturer's website.
After configuring your device's settings, configure the following settings on the LINE app. You can only use this feature on your main device (typically your smartphone).
iPhone
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Face ID/Touch ID > Enable.
You'll know setup is complete when you see Unlink next to Face ID/Touch ID.
Android
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Link next to Device unlock method > Enable.
You'll know setup is complete when you see Unlink next to Device unlock method.
Useful info > Account > and turn off Log in with password.- Turning off Log in with password will not log you out of any devices you're already logged in to.
Steps for logging in with biometrics:
When logging in to LINE with biometrics for the first time:
PC (LINE for Windows/Mac)
1. Start LINE on your sub device.2. Select Log in with my smartphone and enter the phone number registered to your LINE account.
3. Select Show verification code.
4. Start LINE on your main device (typically your smartphone).
5. Select the Home tab >
> Account > Pair a new device.6. Enter the verification code that appears on LINE on your sub device into LINE on your main device.
7. Authenticate the login with biometric information on your main device when prompted to do so.
Tablet (LINE for iPad)
1. Start LINE on your sub device.2. Enter your phone number and select Log in with smartphone.
3. Select Show verification code.
4. Start LINE on your main device (typically your smartphone).
5. Select the Home tab >
> Account > Pair a new device.6. Enter the verification code that appears on LINE on your sub device into LINE on your main device.
7. Authenticate the login with biometric information on your main device when prompted to do so.
When logging in after the first time:
Tablet (LINE for iPad)
1. Start LINE on your sub device.2. Select Log in with my smartphone and enter the phone number registered to your LINE account.
3. Start LINE on your main device (typically your smartphone).
4. Authenticate the login with biometric information on your main device when prompted to do so.
Tablet (LINE for iPad)
1. Start LINE on your sub device.2. Enter your phone number and select Log in with smartphone.
3. Start LINE on your main device (typically your smartphone).
4. Authenticate the login with biometric information on your main device when prompted to do so.
“Login successful!” will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Useful infoDisabling (turning off) logins with biometrics:
You can only follow the steps below on your main device (typically your smartphone).
iPhone
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Face ID/Touch ID > Disable.
Android
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Unlink next to Device unlock method > Disable.
When you disable biometrics for logging in to LINE, you'll be logged out of LINE on any sub devices (LINE for iPad, Windows, Mac) you're using.
To log in to your LINE account using an email address and password, tap the Home tab > > Account > and turn on Log in with password.
> Account > and turn on Log in with password.Was this page helpful?
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If your LINE account may have been stolen (logged in to without your authorization), first check whether you can use LINE normally with your device. This Help article provides specific solutions based on your resulting situation after checking.
Useful info
For reasons, methods, and specific examples of messages related to stolen LINE accounts, see LINE account-stealing scams to be aware of.
Topics covered
- If you can use your LINE account
- If you can no longer use your LINE account
If you can use your LINE account:
If you're able to use LINE (e.g. send/receive messages) on your device, it means your LINE account wasn't stolen.
If you got a login notification from the LINE official account or your account sent out messages that you don't remember sending yourself, it's possible:
• Someone else attempted to log in to your LINE account.
• Someone logged in from a PC or iPad using your LINE account.
• Someone used your device without permission.
• A message was unintentionally sent while your device was in your pocket.
If situations like any of the ones above apply to you, be sure to:
• Change your password.
• Turn off Allow login.
• Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.
If you got a message saying someone logged in to your LINE account on another device, be sure to also see the following Help content.
I got a message saying someone logged in to my LINE account on another device
If you can no longer use your LINE account: Useful info
If you see the "You've been logged out of your account" screen, see the causes and countermeasures in The message "You've been logged out of your account" suddenly appeared.
If you see a screen other than the one above, we will look into whether or not your LINE account was used without authorization.
As a result, if we confirm that your account was used without authorization, we will:
• Delete the LINE account to prevent further abuse by the culprit.
• Transfer items (e.g. paid items, Coins) to your new LINE account, if you have any.
The following can be transferred:
• The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance purchased from LINE STORE
If you need us to take the above actions, contact us from the Inquiry Form after checking the "Important points when contacting us" section below.
Confirm the following before contacting us:
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
See also:
LINE account-stealing scams to be aware of
The error message "Unable to use device" suddenly appeared
Checking what devices are logged in to your LINE account and LINE services
Useful infoTopics covered
- If you can use your LINE account
- If you can no longer use your LINE account
If you can use your LINE account:
If you're able to use LINE (e.g. send/receive messages) on your device, it means your LINE account wasn't stolen.
If you got a login notification from the LINE official account or your account sent out messages that you don't remember sending yourself, it's possible:
• Someone else attempted to log in to your LINE account.
• Someone logged in from a PC or iPad using your LINE account.
• Someone used your device without permission.
• A message was unintentionally sent while your device was in your pocket.
If situations like any of the ones above apply to you, be sure to:
• Change your password.
• Turn off Allow login.
• Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.
If you got a message saying someone logged in to your LINE account on another device, be sure to also see the following Help content.
I got a message saying someone logged in to my LINE account on another device
If you can no longer use your LINE account:
Useful infoAs a result, if we confirm that your account was used without authorization, we will:
• Delete the LINE account to prevent further abuse by the culprit.
• Transfer items (e.g. paid items, Coins) to your new LINE account, if you have any.
The following can be transferred:
• The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance purchased from LINE STORE
If you need us to take the above actions, contact us from the Inquiry Form after checking the "Important points when contacting us" section below.
Confirm the following before contacting us:
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Yes
Please contact us via this Inquiry Form.See also:
LINE account-stealing scams to be aware of
The error message "Unable to use device" suddenly appeared
Checking what devices are logged in to your LINE account and LINE services
Was this page helpful?
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Let us know if we can make it better.
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Sorry about that. What went wrong?
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- We cannot respond to comments received from this form.
Let us know if we can make it better.
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