LINE

可以使用LINE Pay在哪些店家或網路服務進行付款？ toggle

（本說明僅提供英文版本）

You can search for stores and services that accept LINE Pay from Find a Store on the LINE Pay main menu. Use your current location or search for a keyword.

Payments for non-LINE-related stores and services can only be made using your LINE Pay balance or Add & Pay.

Note: You can also use a credit card registered to LINE Pay when making online payments for LINE services.

LINE Pay cards and virtual cards can be used at merchants where JCB cards are accepted.

Google Pay can be used at merchants that accept QUICPay+ all over Japan. For more information, see here (only available in Japanese).

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如何取消訂單？ toggle

請直接向您購買商品的店家洽詢取消訂單的方法。

這對您有所幫助嗎？

自動付款的扣款金額為何與前一次不同？ toggle

我們會不定期與各加盟店、信用卡公司、銀行等合作夥伴舉辦各項活動。

在活動期間內，用戶已設定為自動付款的交易可能會受到舉辦中的活動內容影響，而發生交易的付款金額與前一次付款金額不同的情況。

詳情請確認各活動的活動期間、活動優惠及活動條件。

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如何查詢商品的配送狀況？ toggle

請向您購買商品的店家洽詢商品的配送狀況。

這對您有所幫助嗎？

如何使用LINE Pay進行線上付款購買商品？ toggle

於LINE Pay線上加盟店購買商品時，請參閱以下說明進行操作。

此外，於部分LINE相關服務（如LINE STORE、POCKEO等）使用時，不需持有LINE Pay帳號也可以完成支付。

※「POCKEO」為日本限定服務。

購買步驟

《已持有LINE Pay帳號》

1. 於網頁內進行付款時選擇「LINE Pay」

※僅限使用註冊日本電話號碼的LINE帳號可於收到加盟店所發送的付款請求訊息時，透過訊息內的連結進行付款，詳細內容請參閱此處說明。

2. 於智慧手機開啟LINE Pay

3. 在購買畫面上選擇付款方法後，點選「支付●●」

4. 輸入LINE Pay密碼，點選「OK」

※於部分店家進行付款時，畫面會移動至完成付款的頁面，並要求執行完成付款的相關手續。

《未持有LINE Pay帳號》

1. 於付款時選擇「LINE Pay」

2. LINE帳號內若尚未設定電話號碼，請事先完成電話號碼的設定

※LINE帳號內未完成電話號碼的設定時，將無法進行付款的操作。

3. 輸入信用卡資訊

4. 選擇是否加入LINE Pay

※若希望加入LINE Pay，請設定密碼。

5. 同意各項條約

6. 點選「支付●●」

※於部分店家進行付款時，畫面會移動至完成付款的頁面，並要求執行完成付款的相關手續。

完成付款後，LINE Pay將會透過LINE傳送付款明細的通知訊息。

這對您有所幫助嗎？

未註冊LINE Pay也可以使用LINE Pay進行付款嗎？ toggle

若您是LINE的用戶，無須另外執行註冊的操作，也能在線上使用LINE Pay進行付款。

關於使用LINE Pay進行付款的方法，請參閱此處說明。

在完成付款的操作後，LINE Pay的官方帳號將會透過LINE傳送該筆付款詳細資訊的訊息給您。

此外，若希望確認商品的發送狀況或辦理退貨，請直接洽詢購買商品的加盟店。

在未加入LINE Pay的狀態下進行付款時，請先同意下列各項使用條款。

若您使用的是日本的電話號碼

1. LINE Pay信用卡使用條款

若您使用的是台灣的電話號碼

1. 非LINE Pay會員信用卡服務條款

若您使用的是泰國的電話號碼

1. 非LINE Pay會員信用卡服務條款

若您使用其他國家的電話號碼

1. 非LINE Pay會員信用卡服務條款

這對您有所幫助嗎？

為何無法使用LINE Pay中註冊的信用卡付款？ toggle

無法正常使用信用卡付款的可能原因如下。

⋅註冊無效的信用卡資料

⋅進行付款時發生錯誤

⋅防盜刷系統檢測出異常情形

請確認您註冊的卡片是否可使用於網路付款，並再次確認信用卡資料是否輸入正確。

若在確認上述內容後問題仍無法獲得解決，請點選下列連結來信與我們聯絡。

※請參考您設定於帳號內的電話號碼國碼，選擇諮詢時的國家。

⋅日本

⋅台灣

⋅泰國

⋅其他國家

※若儲值支付功能無法正常使用，請參考此處說明。

這對您有所幫助嗎？

如何使用「掃描」功能？ toggle

您可於LINE Pay的加盟店網站或部份實體商店內，透過「掃描」 功能輕鬆進入付款畫面。

購買商品時，只要透過LINE Pay應用程式讀取店家所提示的條碼或行動條碼即可進行付款。

操作步驟

1. 於LINE Pay主選單點選「掃描」

2. 掃描店家所出示的行動條碼

※若無法順利讀取，請點選掃描器欄位下方的「輸入條碼編號」後，直接輸入記載於行動條碼下方的條碼編號。

3. 讀取成功後畫面將會顯示付款確認畫面

※若您尚未設定LINE Pay密碼，選擇付款方法後，系統將會要求您設定LINE Pay密碼。

4. 輸入LINE Pay密碼完成付款操作

您也可以透過 「我的條碼」 功能進行付款，詳細方法請參閱下列常見問題內的說明。

若您於LINE Pay中設定的是日本的電話號碼，請參閱此處說明。

若您於LINE Pay中設定的是其他國家的電話號碼，請參閱此處說明。

這對您有所幫助嗎？

我可以在實體店鋪使用LINE Pay進行付款嗎？ toggle

（本說明僅提供英文版本）

Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments:

1. From the LINE Pay main menu, tap Scan.

2. Line up the QR code inside the frame.

Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

這對您有所幫助嗎？

使用條碼或行動條碼進行付款時能獲得LINE Points嗎？ toggle

（本說明僅提供英文版本）

You will receive Points based on your level.

Note: To earn Points, you need to make payments with the Add & Pay feature.

For more information, see this Help article.

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About the Visa LINE Pay credit card

付費方式中的「我的條碼」是什麼功能？ toggle

（本說明僅提供英文版本）

When making code payments, you can use your LINE Pay balance, Add & Pay, Points, and LINE Pay Bonus.

Note: Any credit card registered to your LINE Pay account other than the Visa LINE Pay credit card cannot be used with code payments.

To use your LINE Pay balance, you need to add money to it first. For information on how to do so, see this Help article.

For details about Add & Pay and the Visa LINE Pay credit card, see the following Help articles.

About Add & Pay

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於Lawson便利商店使用條碼進行付款的上限金額是多少呢？ toggle

（本說明僅提供英文版本）

You can make payments of up to JPY 30,000 at a time.

這對您有所幫助嗎？

無法以我的條碼進行付款 toggle

（本說明僅提供英文版本）

If you're unable to make a payment at a store that accepts code payments, it may be due to one of the following reasons.

• You're connected to a Wi-Fi network.

You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• Your Visa LINE Pay credit card was not registered to LINE Pay properly (for using Add & Pay as your payment method).

For information on how to register your Visa LINE Pay credit card, see this Help article.

Note: If you want to use your LINE Pay balance as your payment method, tap Add & Pay at the top of the LINE Pay main menu and select LINE Pay balance.

• The code has expired.

Codes are only valid for five minutes. Tap Refresh and try making the payment again with a new code.

• You don't have enough money in your LINE Pay balance.

Try making the code payment again after adding money to your balance.

Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method.

You need to select a payment method the first time you make a code payment. Select LINE Pay balance or Add & Pay next to Payment method, read the important notes, then tap OK.

• Your screen is too dark or the code is not fully displayed.

Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment. Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely.

• The cashier at the store didn't select LINE Pay as the payment method.

Tell the cashier again that you are paying with LINE Pay.

這對您有所幫助嗎？

如何使用「我的條碼」功能？ toggle

（本說明僅提供英文版本）

The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.

2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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使用LINE Points點數折抵金額後若取消交易，點數是否能退回？ toggle

（本說明僅提供英文版本）

If you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.

Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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付費時無法使用LINE Points折抵部分金額 toggle

（本說明僅提供英文版本）

LINE Points cannot be used for payments at some merchants.

這對您有所幫助嗎？

付款時可以使用LINE Points點數折抵嗎？ toggle

（本說明僅提供英文版本）

With some exceptions, you can use Points for making payments. For information on how Points can be used with various payment methods, see this Help article.

這對您有所幫助嗎？

使用LINE Points點數付款時，可以指定使用數量嗎？ toggle

（本說明僅提供英文版本）

You can specify the number of Points you want to use for online payments, Scan Bill payments, and Scan payments. The number of Points can't be specified for payments made with My Code, your LINE Pay card, or Google Pay.

If the setting to use LINE Points is turned on, payments will be made from your available Points first, and the remaining amount will be subtracted from your LINE Pay balance or from Add & Pay. If you don’t want to use your Points, you can turn them off by referring to the information in this Help article.

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無法順利掃描帳單上的條碼 toggle

（本說明僅提供英文版本）

If you're having trouble scanning a barcode, try moving the camera a little closer or further away.

Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

這對您有所幫助嗎？

如何使用帳單條碼付款？ toggle

（本說明僅提供英文版本）

To pay public utility fees with LINE Pay:

1. From the LINE Pay main menu, tap Scan bill.

2. Read the instructions and important information, then tap Next.

3. Scan the barcode on the bill with the code reader.

4. Make sure the content displayed matches the content on the bill, then tap Pay.

5. Select your payment method, confirm the amount due, and tap Pay.

6. Enter your LINE Pay passcode.

7. Check everything on the payment confirmation screen, then tap OK.

Note: Depending on the payment recipient, service charges may apply. For more details, see here.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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可受理帳單條碼付款的店家有哪些？ toggle

（本說明僅提供英文版本）

For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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Major partners that accept Scan Bill payments

無法使用帳單條碼付款 toggle

（本說明僅提供英文版本）

You cannot use Scan Bill to make payments if:

• The bill issuer doesn't accept Scan Bill payments.

See the following posts on LINE Pay's official blog for details (only available in Japanese).

Public and utility fees that can be paid with Scan Bill

• The amount due is JPY 50,000 or more and exceeds the bill's payment limit.

Depending on the bill issuer, there may be a set maximum payment limit that restricts Scan Bill payments of JPY 50,000 or more.

• There are issues with your smartphone's network connection.

• The payment is overdue.

If you are unable to use Scan Bill, please make the payment in person at one of the participating locations listed on the back of the bill.

這對您有所幫助嗎？

使用帳單條碼付款可以開立收據嗎？ toggle

（本說明僅提供英文版本）

Receipts are not issued for barcode payments. Please check your Purchase History on LINE Pay to confirm the details of your payment.

這對您有所幫助嗎？

繳納帳單可以獲得LINE Points嗎？ toggle

（本說明僅提供英文版本）

Points are issued for Scan Bill payments made with Add & Pay based on your LINE POINT CLUB level.

Note: Points are not issued for payments made using your LINE Pay balance.

For more information about LINE POINT CLUB, see this Help article.

Points for the My Number Points program are not awarded for Scan Bill payments. For more information about My Number Points, see this LINE Pay official blog entry (only available in Japanese).

這對您有所幫助嗎？

透過帳單條碼繳費時可以使用信用卡付款嗎？ toggle

（本說明僅提供英文版本）

If you have a Visa LINE Pay credit card, you can make Scan Bill payments using Add & Pay.

For more information about Add & Pay, see this help article.

這對您有所幫助嗎？

繳納帳單是否需要支付手續費？ toggle

（本說明僅提供英文版本）

Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge for bills under JPY 10,000: JPY 66

• Service charge for bills that are JPY 10,000 or more: JPY 110

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我無法在智慧手機上以LINE Pay完成付款，該怎麼辦呢？ toggle

（本說明僅提供英文版本）

If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

If you can't use Google Pay, please see this Help article.

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Debit Payment是什麼？ toggle

（本說明僅提供英文版本）

Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:

- Accepted bank accounts vary by merchant.

- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.

- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

這對您有所幫助嗎？

無法使用Debit Payment toggle

（本說明僅提供英文版本）

If you’re unable to make debit payments, see this Help article.

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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如何於LINE聊天室內執行付款操作？ toggle

（本說明僅提供英文版本）

You can make a payment by accessing the link sent to you in a LINE chat from a LINE Pay merchant.

To make a payment:

1. In the chat, tap 支払う (Pay) or 支払い用URL (Payment URL).

2. LINE Pay will open.

3. Check the amount and tap Pay [amount] on the payment screen that appears.

4. Enter your LINE Pay passcode, then tap OK.

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