LINE

我可以用LINE Pay在哪些店家或是哪些網路服務進行付費？ toggle

（本說明僅提供英文版本）

Please see this page for a list of merchants that accept LINE Pay. (Only available in Japanese.)

Payments that are not for LINE services can only be made using your LINE Pay balance.

When making payments at online stores for LINE services, you can use a credit card registered to LINE Pay or your LINE Pay balance. LINE Pay cards and virtual cards can be used at JCB affiliated merchants.

Google Pay can be used at merchants that accept QUICPay+ all over Japan. Please see here for details about QUICPay. (Website only available in Japanese.)

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如何取消訂單？ toggle

請直接向您購買商品的店家洽詢取消訂單的方法。

這對您有所幫助嗎？

自動付款的扣款金額為何與前一次不同？ toggle

我們會不定期與各加盟店、信用卡公司、銀行等合作夥伴舉辦各項活動。

在活動期間內，用戶已設定為自動付款的交易可能會受到舉辦中的活動內容影響，而發生交易的付款金額與前一次付款金額不同的情況。

詳情請確認各活動的活動期間、活動優惠及活動條件。

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如何查詢商品的配送狀況？ toggle

請向您購買商品的店家洽詢商品的配送狀況。

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使用LINE Pay進行線上付款時的操作步驟 toggle

使用LINE Pay購買商品的步驟如下：

購買步驟

《若您已註冊LINE Pay帳號》

1. 付款時選擇「LINE Pay」

2. 智慧手機中的LINE Pay將自行啟動

3. 在購買畫面上選擇付款方法，點選「付款」

4. 輸入LINE Pay密碼，點選「確定」

※於某些加盟店購買商品時，畫面會移動至完成付款的頁面，並要求您執行完成付款的相關手續。

此外，您可於部分加盟店進行離線支付。

支付方法請參閱此處說明。

《若您尚未註冊LINE Pay帳號》

1. 付款時選擇「LINE Pay」

2. 若尚未於LINE帳號內設定電話號碼，請事先完成電話號碼的設定

※LINE帳號內未完成電話號碼的設定時，將無法進行付款的操作。

3. 輸入信用卡資訊

4. 選擇是否加入LINE Pay

※若希望加入LINE Pay，請設定密碼。

5. 同意各項條約

6. 點選「付款」

※於某些加盟店購買商品時，畫面會移動至完成付款的頁面，並要求您執行完成付款的相關手續。

※完成付款後，LINE Pay將會透過LINE傳送給您付款明細通知的訊息。

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付款通知內的交易完成日期顯示「等待中…」，是否表示尚未完成付款？ toggle

系統會在用戶完成付款操作後，發送付款完畢通知。

若完成付款操作後，加盟店未受理您的訂單，系統將會自動取消該筆付款交易。

當付款交易被取消時，您將會收到取消商品的通知，且通知內會記載該筆購買記錄已被取消。

※若交易完成日期內標註了交易時間，表示該筆交易已被受理。

若交易完成日期顯示「等待中…」，則表示加盟店目前正在進行最終交易處理。

※最終交易處理所需時間將因店家而異，但通常在數小時之後即可得知結果。

您可於付款記錄內確認您在加盟店執行的付款操作結果。

付款記錄確認步驟

於主畫面依序點選「設定」＞「交易記錄」或「進出款紀錄」

※您也可於「新訊息」內確認付款記錄。

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未註冊LINE Pay也可以使用LINE Pay進行付款嗎？ toggle

若您是LINE的用戶，無須另外執行註冊的操作，也能在線上使用LINE Pay進行付款。

關於使用LINE Pay進行付款的方法，請參閱此處說明。

在完成付款的操作後，LINE Pay的官方帳號將會透過LINE傳送該筆付款詳細資訊的訊息給您。

此外，若希望確認商品的發送狀況或辦理退貨，請直接洽詢購買商品的加盟店。

在未加入LINE Pay的狀態下進行付款時，請先同意下列各項使用條款。

若您使用的是日本的電話號碼

1. LINE Pay信用卡使用條款

若您使用的是台灣的電話號碼

1. 非LINE Pay會員信用卡服務條款

若您使用的是泰國的電話號碼

1. 非LINE Pay會員信用卡服務條款

若您使用其他國家的電話號碼

1. 非LINE Pay會員信用卡服務條款

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為何無法使用LINE Pay中註冊的信用卡付款？ toggle

無法正常刷卡付費的原因有下列幾種：

- 註冊無效的信用卡資料

- 進行付款時發生錯誤

- 防盜刷系統檢測出異常情形

請確認您所註冊的卡片是否可使用於網路付款，並再次確認您是否已輸入了正確的信用卡資料。

若在確認上述內容後問題仍無法獲得解決，請點選下列連結來信與我們聯絡。

※請參考您所設定的電話號碼之國碼，選擇諮詢時的國家

- 日本

- 台灣

- 泰國

- 其他國家

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如何使用「掃描」功能？ toggle

您可於LINE Pay的加盟店網站或部份實體商店內，透過「掃描」 功能輕鬆進入付款畫面。

購買商品時，只要透過LINE Pay應用程式讀取店家所提示的條碼或行動條碼即可進行付款。

操作步驟

1. 於LINE Pay主選單點選「掃描」

2. 掃描店家所出示的行動條碼

※若無法順利讀取，請點選掃描器欄位下方的「輸入條碼編號」後，直接輸入記載於行動條碼下方的條碼編號。

3. 讀取成功後畫面將會顯示付款確認畫面

※若您尚未設定LINE Pay密碼，選擇付款方法後，系統將會要求您設定LINE Pay密碼。

4. 輸入LINE Pay密碼完成付款操作

您也可以透過 「我的條碼」 功能進行付款，詳細方法請參閱下列常見問題內的說明。

若您於LINE Pay中設定的是日本的電話號碼，請參閱此處說明。

若您於LINE Pay中設定的是其他國家的電話號碼，請參閱此處說明。

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我可以在實體店鋪使用LINE Pay進行付款嗎？ toggle

（本說明僅提供英文版本）

Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments:

1. From the LINE Pay main menu, tap Scan.

2. Line up the QR code inside the frame.

Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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使用條碼或行動條碼進行付款時能獲得LINE Points嗎？ toggle

（本說明僅提供英文版本）

Yes, you will receive Points based on your level. For more information, see this Help article.

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付費方式中的「我的條碼」是什麼功能？ toggle

（本說明僅提供英文版本）

Only your LINE Pay balance or LINE Pay Bonus can be used to make payments using My Code.

Note: Credit cards cannot be used with My Code.

Be sure to add money to your LINE Pay balance beforehand.

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於Lawson便利商店使用條碼進行付款的上限金額是多少呢？ toggle

（本說明僅提供英文版本）

You can make a single payment of up to JPY 30,000 at a time.

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無法以我的條碼進行付款 toggle

（本說明僅提供英文版本）

If you're unable to make a payment at a store that accepts My Code payments, it may be because:

• You're connecting to a Wi-Fi network

You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• The code is old

Codes are only valid for five minutes. Tap Refresh and try making the payment once again with a new code.

• You don't have enough money in your LINE Pay balance

Try making a My Code payment again after adding money to your balance.

Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method

You need to select a payment method the first time you make a My Code payment. Select LINE Pay balance as your payment method, read the important notes, and tap OK.

• Your screen is too dark or the code is not fully displayed

Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment.

Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely and it can be scanned.

• The cashier at the store didn't select LINE Pay

Tell the cashier again that you are paying with LINE Pay.

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如何使用「我的條碼」功能？ toggle

（本說明僅提供英文版本）

The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.

2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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使用LINE Points點數折抵金額後若取消交易，點數是否能退回？ toggle

（本說明僅提供英文版本）

If you cancel a payment made using LINE Points, the amount used from your LINE Pay balance and Points will be refunded.

Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

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付費時無法使用LINE Points折抵部分金額 toggle

（本說明僅提供英文版本）

LINE Points cannot be used for payments at some merchants.

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付款時可以使用LINE Points點數折抵嗎？ toggle

（本說明僅提供英文版本）

You can use LINE Points to make the following payments:

Online payments

Choose to use LINE Points on the payment screen.

My Code payments

On the My Code payment screen, turn the LINE Points setting ON.

Note: Turning the LINE Points setting ON will prioritize making payments from your available LINE Point balance.

Please note that LINE Points cannot be used with LINE Pay card payments.

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使用LINE Points點數付款時，可以指定使用多少點數嗎？ toggle

（本說明僅提供英文版本）

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.

If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

Please note that LINE Points cannot be used with LINE Pay card payments.

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無法順利掃描帳單上的條碼 toggle

無法順利讀取條碼時，請嘗試將相機鏡頭稍微拉遠或前後移動調整距離，找出可順利讀取的位置。

透過日本電話號碼使用LINE應用程式的用戶

若嘗試上述操作後仍無法順利讀取條碼，請至帳單背面所記載的店舖直接進行支付。

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如何使用帳單條碼付款？ toggle

（本說明僅提供英文版本）

To pay public utility fees with LINE Pay:

1. From the LINE Pay main menu, tap Scan bill.

2. Read the instructions and important information, then tap Next.

3. Scan the barcode on the bill with the code reader.

4. Make sure the content displayed matches the content on the bill, then tap Pay.

5. Select your payment method, confirm the amount due, and tap Pay.

6. Enter your LINE Pay passcode.

7. Check everything on the payment confirmation screen, then tap OK.

Note: Depending on the payment recipient, service charges may apply. For more details, see here.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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可受理帳單條碼付款的店家有哪些？ toggle

（本說明僅提供英文版本）

For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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無法使用帳單條碼付款 toggle

（本說明僅提供英文版本）

If you can't make a payment using Scan Bill, please confirm that:

• Scan Bill payments are accepted by the bill issuer.

• The amount due does not exceed a set maximum payment limit. (Scan Bill cannot be used to make payments of JPY 50,000 or more with some bill issuers.)

• There are no issues with your smartphone's network connection.

• The payment is not overdue.

If any of the above apply to your situation, the bill payment cannot be made with LINE Pay. In this case, please make the payment at a participating location noted on the back of the payment slip.

這對您有所幫助嗎？

使用帳單條碼付款可以開立收據嗎？ toggle

（本說明僅提供英文版本）

Receipts are not issued for barcode payments. Please check your Purchase History on LINE Pay to confirm the details of your payment.

這對您有所幫助嗎？

繳納帳單可以獲得LINE Points嗎？ toggle

（本說明僅提供英文版本）

Yes, you will receive Points based on your level for Scan Bill payments.

Note: Some payment types, such as tax payments, are excluded.

For more information, see this Help article.

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透過帳單條碼繳費時可以使用信用卡付款嗎？ toggle

（本說明僅提供英文版本）

Barcode payments can only be made using your LINE Pay account balance.

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繳納帳單是否需要支付手續費？ toggle

（本說明僅提供英文版本）

Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge for bills under JPY 10,000: JPY 66

• Service charge for bills that are JPY 10,000 or more: JPY 110

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我無法在智慧手機上以LINE Pay完成付款，該怎麼辦呢？ toggle

（本說明僅提供英文版本）

If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

If you can't use Google Pay, please see this Help article.

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Debit Payment是什麼？ toggle

（本說明僅提供英文版本）

Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:

- Accepted bank accounts vary by merchant.

- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.

- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

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