LINE

LINE Pay

서비스

Rabbit LINE Pay는 어떤 서비스인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Rabbit LINE Pay is a payment service that allows you to make purchases from Rabbit LINE Pay merchants, as well as send money and split bills with your LINE friends.

You can easily make payments with a credit card/debit card by registering it with Rabbit LINE Pay. If you open an account, you can also make payments using money you add to your balance.

For more information, please see here.

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아니오

LINE Pay의 사용 권장 환경을 알려주세요. toggle
LINE Pay를 사용하려면 iPhone 또는 Android 스마트폰이 필요합니다. 
태블릿 기기로는 제대로 작동되지 않을 수 있습니다.

LINE Pay 사용 권장 환경은 아래와 같습니다.

iOS
iOS 12.0 이상
 
Android
Android OS 7.0 이상
 
브라우저
- Google Chrome 버전 30 이상 
- Microsoft Internet Explorer 버전 11 이상 
- Mozilla Firefox 버전 27 이상 
 
LINE 앱의 사용 권장 환경도 함께 확인해 주시길 바랍니다.
 
덧붙여, 비밀번호를 다시 설정하려면 전화 인증이 필요합니다.
LINE 계정에 통화가 가능한 전화번호가 등록되어 있어야 비밀번호 재설정이 가능한 점 참고해 주세요.

[일본 전화번호로 LINE Pay를 사용하시는 경우]
은행 계좌 연동 시 오류가 발생한다면 기기의 브라우저를 최신 버전으로 업데이트해 주세요.
업데이트해도 해결되지 않는다면, 다른 브라우저의 최신 버전에서 시도해 주세요.

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아니오

Rabbit LINE Pay 서비스 이용에 수수료가 부과되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

There is no service charge for using the Rabbit LINE Pay, except for some merchants. Please recheck condition of merchants directly.

However, there is a fee (15 THB) each time you withdraw money from your Rabbit LINE Pay balance to your bank account.

Note: You will be charged 15 THB for each withdrawing but the first four withdrawing of each month will become a cash back to your Rabbit LINE Pay wallet.

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아니오

해외 사용 수수료가 청구되었어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Some card companies may charge you an international transaction fee if you make a purchase with a merchant from a country other than the one your Rabbit LINE Pay account is registered in.

E.g. If a Rabbit LINE Pay user in Thailand makes a purchase at a shop from a country outside of Thailand, they may be charged an international transaction fee.

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아니오

Rabbit LINE Pay는 안전한가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can protect your Rabbit LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a Rabbit LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the Rabbit LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

Rabbit LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on Rabbit LINE Pay for confirmation. When a payment is made, Rabbit LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with Rabbit LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your Rabbit LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your Rabbit LINE Pay account, please apply after seeing this page.

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아니오

Rabbit LINE Pay에 가입하지 않았는데 더보기 메뉴에 아이콘이 있어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The Rabbit LINE Pay icon appearing under the More tab does not mean that you are signed up for the service.

To use Rabbit LINE Pay, you need to go to More, tap Rabbit LINE Pay, agree to the terms of use, then create a Rabbit LINE Pay account. You will need to set a different passcode for Rabbit LINE Pay, but the service uses the same email address and phone number registered to your LINE account.

If you see the signup screen when you tap the Rabbit LINE Pay icon, it means that you are not registered to the service.

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아니오

가입/해지

Rabbit LINE Pay 가입 방법을 알려주세요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Start the LINE app and tap More > Rabbit LINE Pay, and agree to each of the Terms of Use to complete the sign up process.

 

When you sign up, you will need to register your name and your Thai National ID Card number to verify your identity as required by law.

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아니오

태국 국적이 아니라도 잔액 계좌를 개설할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, foreigners living in Thailand can enable their balance.

After entering your name and ID Card Number, read and agree to the Terms and Conditions of Use to enable your balance.

You can hold a maximum balance of THB 5,000 in your account.

Note:
- You can view more of your ID card details by tapping the "?" mark on the ID Card field.
- Entered personal information will only be used when verifying your identity.
- Once information has been entered and registered, it cannot be corrected. Be sure to enter accurate information.

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아니오

Rabbit LINE Pay를 해지하려면 여떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can delete your Rabbit LINE Pay account from the Settings menu by following the steps below:

1. In Rabbit LINE Pay, go to Settings > Delete Rabbit LINE Pay Account Delete Rabbit LINE Pay Account
2. Tap OK on the confirmation message

Note: Deleting your  account will delete your entire transaction history and promotion coupons. You can't restore your data once it has been deleted. 

Please note that you will not be able to delete your account immediately in the following cases:

• There are transactions pending
You will be able to delete your account after the transaction is completed.

• Your account is deactivated
You will be able to delete your account after reactivating it. See the following Help article for more information:


• You have more than THB 15 left in your account
You can delete your account if you choose to forfeit your balance, or after you withdraw it.

Please note that once you forfeit your balance, you will not be able to withdraw it.

• You have a negative balance
If you have a balance of less than THB 0, please delete the account after you complete all remaining payments for the account.

You will not be able to delete the account yourself in the following cases:

• You transfer your account to an OS not supported by Rabbit LINE Pay.
Note: Only iOS and Android OS are supported. Other OSes, including BlackBerry, Nokia, and Windows Phone are not supported.

• You transfer your LINE account with a phone number from another country

If any of the above apply, you will be able to delete your account after contacting Customer Care and verifying your identity.

If you have a Rabbit LINE Pay balance more of than the THB 15 withdrawal fee, we can transfer the balance to a bank account of your choosing. Please note that the chosen bank account must be in your name.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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아니오

자녀(미성년자)의 Rabbit LINE Pay 이용을 막으려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you are unable to delete the Rabbit LINE Pay account directly from your child's smartphone, and you want them to stop using Rabbit LINE Pay, please contact us at Rabbit LINE Pay Customer Care. We will help you with the required procedures and documents.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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아니오

Rabbit LINE Pay 잔액 계좌 개설 시 왜 신분증 번호를 등록해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

As required by the Bank of Thailand, you need to register your National ID Card number when opening a Rabbit LINE Pay account.

Your registered information is used for verification that is necessary for some services, such as making payments with your LINE Pay balance. Please be assured that your information is encrypted and protected using strict security measures.

이 내용이 도움이 되었나요?

아니오

LINE 계정을 탈퇴하면 Rabbit LINE Pay도 자동으로 해지되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Before you can delete your LINE account, you will first need to delete your Rabbit LINE Pay account.

Additionally, if your LINE account is not carried over correctly when changing devices, your Rabbit LINE Pay account may become inaccessible.

If you changed devices and are unable to access your account, please see here.
If you are unable to delete your Rabbit LINE Pay account, please see here.

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아니오

계정

비밀번호를 잊어버렸어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you forget your LINE Pay password, please set a new password according to each case. 

Case 1: Email is registered with LINE and credit card is linked to Rabbit LINE Pay.
Case 2: Email address is not registered with LINE but credit card is linked to Rabbit LINE Pay.
For case 1&2 please follow the steps below.

For foreigners, if you do not have a card registered to Rabbit LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? found under the passcode input box.
2. Select a verification method to verify your identity.
To verify your identity, choose one of the following:
- Registered credit card (you must wait 24 hours after registering the card as your payment method)
- Thai Citizen ID Card
Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.
3. Please enter the required information for the relevant verification method you chose and tap OK.
4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.
5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.
6. If registering an email with LINE but not having a credit card linked to Rabbit LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen. 
7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.

Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.
1. Select service Rabbit LINE Pay
2. Select category Register / Cancel service / Forgotten password
3. Details, select Forgot password
Complete with attaching documents to verify ownership of the Rabbit LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).

When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.

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아니오

Rabbit LINE Pay 이용 중지를 해제하고 싶어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you are unable to access your Rabbit LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start Rabbit LINE Pay and enter your Rabbit LINE Pay passcode on the passcode input screen.

If you haven't set a Rabbit LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transferred your LINE account (using your registered email address or the Facebook account it is linked with), use of your Rabbit LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your Rabbit LINE Pay account is restricted, you can delete it yourself, or use your existing Rabbit LINE Pay account again.

• Deleting your Rabbit LINE Pay account
When you tap Reset Account from the lockout screen, all of the information from the Rabbit LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the Rabbit LINE Pay account you had been using again
Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the Rabbit LINE Pay account you had been using again by going to More > Rabbit LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You changed to a device that is not supported by Rabbit LINE Pay
Rabbit LINE Pay can only be used on Android or iOS smartphones. If you transfer your LINE account to a device running either Android or iOS, you will be able to use Rabbit LINE Pay again.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a Rabbit LINE Pay passcode, your Rabbit LINE Pay account will be deactivated as a security measure. If you'd like to use Rabbit LINE Pay again, please contact us here.

You cannot access Rabbit LINE Pay because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access Rabbit LINE Pay even if the device is supported. To use the service again, please delete your existing Rabbit LINE Pay account and sign up once more. Please request to delete your account here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you entered the wrong card information or Reference No. more than five times when trying to reset your passcode, your account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

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아니오

기기를 변경해도 이용할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can continue using Rabbit LINE Pay even if you change to a new device.


Install LINE on your new device and log in via Log in to carry over your LINE account. This will automatically carry over your Rabbit LINE Pay account information.

However, you will not be able to use Rabbit LINE Pay in the following cases, even if you carry over your LINE account. If the below applies please delete your Rabbit LINE Pay account before changing devices.

1. If you carry over your LINE account to a device operating on an OS not supported by Rabbit LINE Pay. OSes other than iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.
2. If you carry over your LINE account to a device not supported by Rabbit LINE Pay. Devices other than a smartphone, such as tablets, are not supported.
3. If you carry over your LINE account to a phone number of a different country.

The Rabbit LINE Pay features available differ by country.
If you carried your account over to a phone number of a different country, your Rabbit LINE Pay account will automatically become inaccessible. In this case, you will no longer be able to use your Rabbit LINE Pay account, even if you carry over your account to a phone number of your previous registered country.

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아니오

기기변경 후 Rabbit LINE Pay를 사용할 수 없게 되었어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you create a new account instead of selecting Log in after changing to a new device, repairing your device, or reinstalling LINE, your Rabbit LINE Pay account information will not be transferred. You will need to sign up for Rabbit LINE Pay once again.

Please note that you will not be able to sign up for a new Rabbit LINE Pay account if your previous account has a negative balance or has any transactions pending. In this case, please contact Rabbit LINE Pay Customer Care.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

If your previous Rabbit LINE Pay account had a positive balance, you can transfer it after verifying the credit card or bank account you registered to your previous Rabbit LINE Pay account. Please call the Rabbit LINE Pay Customer Care number above if you are unable to verify your registered information.


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아니오

비밀번호 설정이 너무 어려워요. toggle
LINE Pay에서는 고객님의 안전한 LINE Pay 사용을 위해 6자리 숫자로 된 비밀번호를 설정하도록 되어 있습니다.
아래와 같은 비밀번호는 설정할 수 없으니, 참조해 주세요.
 
1. 동일한 숫자가 연속으로 3개 이상 들어갈 경우(예: 111***)
2. 두 가지 이하의 숫자로 설정(예: 202020)
3. 연속된 숫자가 3개 이상 들어갈 경우(예: 123***, 876***)
4. LINE Pay에 등록된 전화번호의 마지막 4자리 숫자
(예: 전화번호가 010-1234-5678의 경우, 비밀번호에 5678를 포함할 수 없습니다.)

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아니오

비밀번호를 잊어버린 경우의 인증방법을 알려주세요. toggle
이용중지 해제 방법은 이용이 중지된 상황 및 이용 국가(LINE 계정에 등록한 전화번호의 국가)에 따라 다릅니다.
국가 번호를 확인하여 아래의 링크를 확인해 주세요.

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아니오

서비스 이용중지 해제 신청은 어떻게 해야 하나요? toggle
이용중지 해제 방법은 이용이 중지된 상황 및 이용 국가(LINE 계정에 등록된 국가)에 따라 다릅니다.
국가 번호에 따라 아래 링크를 참조해 주세요.





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아니오

이용중지를 신청하고 싶어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that Rabbit LINE Pay accounts are free, and no money will be moved unless you use Rabbit LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

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아니오

동일한 Rabbit LINE Pay 계정을 여러 기기에서 사용할 수 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.) 

Rabbit LINE Pay cannot be used on multiple devices at the same time.

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아니오

비밀번호 잠금은 꼭 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Setting a Rabbit LINE Pay passcode will protect your Rabbit LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your Rabbit LINE Pay balance and card details, please follow the steps below.

1. From Rabbit LINE Pay go to Settings > Passcode.
2. Switch ON Toggle Passcode.

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아니오

비밀번호를 변경하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can change your passcode from the Rabbit LINE Pay Settings.

Steps to change your passcode:
1. Go to Rabbit LINE Pay Settings.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter your current passcode.
5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for Rabbit LINE Pay from other services, and change it regularly.

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아니오

Rabbit LINE Pay에 등록된 전화번호/이메일을 모르겠어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The phone number and email address registered to your Rabbit LINE Pay account will differ depending on which version of LINE you are using. In LINE go to Home > Settings > LINE to check the app version. To confirm the phone number and email address registered to your Rabbit LINE Pay account, follow the steps which apply to you.

LINE for Android
Version 5.4.1 or later - in LINE go to Home > Settings > Account
Version 5.4.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

LINE for iOS
Version 5.3.1 or later - in LINE go to Home > Settings > Account
Version 5.3.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

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아니오

충전/출금

어떻게 충전할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can add money via the following methods. Please see the relevant Help article for more details.

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아니오

은행 계좌로 충전하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Currently, accounts from the following banks can be linked to Rabbit LINE Pay:

• Siam Commercial Bank (SCB)
• Bangkok Bank (BBL)
• KASIKORNBANK (KBank)
• Krungthai Bank (KTB)
• TMB Bank (TMB)
• Bank of Ayudhya (BAY)

To add money:
1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.
2. Select a registered bank account or register a new one.
3. Enter an amount and tap Add Money.
4. Enter your Rabbit LINE Pay passcode.

If your Rabbit LINE Pay balance is not linked to a bank account, please see the methods for adding money below.

Siam Commercial Bank (SCB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account.
2. On the bank select screen, tap Siam Commercial Bank and enter the personal information you want to link to Rabbit LINE Pay.
3. Tap Next, then on the Terms and Conditions of Use screen tap Accept > OK.
4. A one-time password (OTP) will be sent to your mobile phone.
5. Enter the OTP and complete linking your account.

Bangkok Bank (BBL)
In the Rabbit LINE Pay app
1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.
2. Select BBL Bank.
3. Enter your ATM or debit card information, then select I'm not a robot.
4. Complete the CAPTCHA verification and continue.
5. Enter your phone number and the information from your Thai national ID card registered with Bangkok Bank.
6. Enter the OTP that was sent to you by text message.
7. Tap the button to confirm your registration.
8. Wait until your registration is processed.
 
KASIKORNBANK (KBank)
From a KBank ATM
1. Select Apply for all services/SMS transaction alert/K-Mobile Banking/Other.
2. Select Register Direct Debit/Auto Top Up.
3. Select Register Direct Debit > Specify Company ID.
4. Select the account type.
5. Enter the 5-digit Company ID (80432) and select Correct.
6. Enter the 10-digit Reference No. and select Correct > Confirm.
7. Check that the information is correct and select Confirm Transaction.
8. A message will appear when the KBank and Rabbit LINE Pay accounts have been successfully linked. The link will be completed on the next business day. 
Note: Please check the notification you receive on the LINE app.

Krungthai Bank (KTB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money Bank Account.
2. On the bank select screen, tap Krungthai Bank.
3. Choose to register a Netbank or Card account. 
4. On the Terms & Conditions screen, tap Accept > OK.
5. Enter the required information, then tap Log in.
6. Enter the information again and verify your identity.
7. Tap Get New OTP to receive an OTP. After entering it, tap Next.
8. Check that the information you entered is correct and tap Confirm.
9. Complete linking your Krungthai Bank Account.

TMB Bank (TMB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account.
2. On the bank select screen, select TMB Bank.
3. On the Terms & Conditions screen, tap Agree > OK.
4. Enter the required information. 
5. Enter your ATM Pin.
6. Enter the information again and tap Confirm.
7. Enter the OTP that is sent to your registered phone number and tap Confirm.
8. Complete linking your TMB Bank account.

Bank of Ayudhya (BAY)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account
2. On the bank select screen, select  Bank of Ayudhya
3. Select Agree to accept the terms of service.
4. Enter Krungsri Online username, password and  birth date.
5. Check your bank account number and phone number, then select Next
6. Enter the OTP sent to your registered phone number, then select Next
7. Check the information and select Confirm
8. Complete linking your Krungsri bank account


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충전 한도액은 얼마인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The limits to add money for each bank are as follows for Thai citizens:

Bangkok Bank
If adding money via ATM, online or mobile banking:
Minimum: THB 300
Maximum: THB 49,999

KASIKORNBANK
If adding money via ATM, online or mobile banking:
Minimum: THB 300
Maximum: THB 5,000

Siam Commercial Bank
Minimum: THB 300
Maximum via SCB Direct Debit: THB 20,000
Maximum via SCB ATM: THB 49,999
Maximum via SCB Easy Net/SCB Mobile Banking: THB 3,000

The limits to add money for foreigners living in Thailand are as follows:

Applicable to all banks
Minimum: THB 300
Maximum: THB 5,000

Note: The maximum amount of money that can be added a day is THB 10,000.

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출금은 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Please follow the steps below

1. From the Rabbit LINE Pay menu, tap Settings > Withdrawals.
2. Select the account you wish to withdraw to, or select a new withdrawal account and enter the account number.
3. Enter the amount you wish to withdraw and tap Withdraw Money.
4. Enter your Rabbit LINE Pay passcode.
The money will be deposited into the designated account within two days of the withdrawal date.

Note:
- There is a fee of THB 15 per withdrawal.
- If you have not set a Rabbit LINE Pay passcode, you must set one when you register an account for withdrawals.
- Processing times may vary depending on the bank.
- Users are required to make a reserve for the withdrawal fee of 15 THB per each transaction, not including the amount that is withdrawn which will receive a refund of the withdrawal fee to Rabbit LINE Pay wallet the next working day.
- Users will receive a cash back of 4 withdrawal fees / month / Rabbit LINE Pay account to Rabbit LINE Pay wallet.
- If there is a 5th withdrawal transaction onwards, the system will collect a withdrawal fee of 15 baht / transaction.
- Effective on 16 December 2019 
- If the Rabbit LINE Pay password has not been set, it is necessary to set up the Rabbit LINE Pay password when registering a bank account for withdrawal.

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여러 은행 계좌를 등록할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can register more than one bank account; however, for BBL bank accounts you can only register up to five accounts.

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은행 계좌를 등록할 수 없어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you are unable to register your bank account, please double check the information you are entering and try again.

 

Foreigners using Rabbit LINE Pay can register bank accounts from the following three banks:

 

TMB Bank (TMB)

Register from the Rabbit LINE Pay app

 

Bangkok Bank (BBL) and Kasikornbank (KBank)

Register at an ATM

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등록한 은행 계좌를 삭제하고 싶어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Please follow the steps below.

1. In Rabbit LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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출금을 신청하면 언제 입금되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Your money will be transferred to the bank account you selected within two business days of requesting the withdrawal, depending on the bank you're using.

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충전과 출금 내역은 확인할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

In Rabbit LINE Pay, you can see these details under Settings > Account Activity.

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충전이나 출금을 할 때 수수료가 부과되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

There are no fees to add money to Rabbit LINE Pay except at some top up Kiosks.(Boonterm Kiosk and Termsabuyplus Kiosk). However, there is a fee of THB 15 each time you withdraw money from your Rabbit LINE Pay balance.

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출금 한도액은 얼마인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The daily withdrawal limits for Thai citizens are as follows:

For all banks
Minimum: THB 100
Maximum: THB 49,999

Note:
- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 100,000.
- There is a service fee of THB 15 every time you withdraw money.

The withdrawal limits for foreigners living in Thailand are as follows:

For all banks
Minimum: THB 100
Maximum: THB 5,000

Note:
- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 10,000.
- There is a service fee of THB 15 every time you withdraw money.

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기타 충전 방법을 알려주세요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can also add money via mobile banking, internet banking, at ATMs, Boonterm Kiosks, and the My Code feature. 

Please see the steps in below links.

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코드로 충전하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can add money to your balance using the My Code feature on Rabbit LINE Pay by following the steps below: 

1. From the LINE app tap More > Rabbit LINE Pay.
2. Enter your Rabbit LINE Pay passcode.
3. Tap My Code.
4. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
5. Pay for the amount you want to add in cash.

You can charge your Rabbit LINE Pay balance at the following stores:
- McDonald: Available at 254 branches nationwide
- Kerry Express Parcel Shop: Available at over 350 branches nationwide
- Bangkok Skytrain (BTS) - All stations
- Food Center:Paragon Food hall, The Mall Bangkae, The Mall Bangkapi, The Mall Thapra, The Mall Ngamwongwan, Emporium, Emquatier,and Century Food Center
- TST Tower Building (1st Floor)
- AIS Shop and Serenade Shop 140 branches nationwide
- Telewiz Shop 426 branches nationwide
- CenPay's Counter available at over 1,800 branches nationwide : FamilyMart, Central Food Hall and Tops, Central, Robinson, B2S, Officemate, Thai Watsadu, baan&BEYOND, Power Buy, Segrafedro, Matsumoto Kiyoshi,and Supersports

Note:
* Adding money using the My Code feature can only be done at physical store locations with QR code readers.
* The maximum and minimum amounts of money you can add using the My Code feature are as follows:
Minimum per transaction: THB 100
Maximum per transaction: THB 4,000
Maximum per day: THB 49,999

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자동 충전하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can set up Rabbit LINE Pay to top up money into your Rabbit LINE Pay E-Wallet automatically when the balance falls below a minimum amount you set.
Note: You need to link a bank account with your Rabbit LINE Pay E-wallet before activating this function.

To activate Auto Top-up:
1. On the main menu, choose Add Money Auto Top-up.
2. Choose a bank account and switch it ON.
3. Enter your minimum balance and top-up amounts.
Note:
- Minimum top-up amount: THB 500
- Maximum top-up amount: THB 5,000

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Siam Commercial Bank (SCB) toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Siam Commercial Bank (SCB)

Mobile Banking
1. Log in on SCB Mobile Banking and select Top Up. 
2. Select the bank account, then enter the 10-digit Rabbit LINE Pay Reference No.
3. Enter the amount then tap Confirm to receive a one-time password (OTP).
4. Enter the OTP and tap Confirm to complete the transaction.

Internet Banking
1. Select Payment > Payment & E-Bill Top Up.
2. Select Rabbit LINE Pay (If you have not added Rabbit LINE Pay as a biller, add the Biller Account from the Merchant/Utility menu).
3. Check if all of the information is correct.
4. Enter the amount, then select Confirm to receive a one-time password (OTP).
5. Enter the OTP and select Confirm to complete the transaction.

ATM 
1. Enter the ATM password.
2. Select Bill Payment > Rabbit LINE Pay.
3. Select the account type.
4. Enter the Reference No and Top-up amount (THB).
5. Review and complete the top-up.

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Bangkok Bank (BBL) toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Bangkok Bank (BBL)

Mobile Banking
1. Log in and select Top Up > Rabbit LINE Pay.
2. Enter your Rabbit LINE Pay e-wallet reference no., enter the amount and tap Next.
3. Tap Confirm to complete the transaction.

Internet Banking
1. Log in and select Payments/Top Up.
2. At the Pay To screen, select Rabbit LINE Pay (if you have not added Rabbit LINE Pay as a payee, select Add New Payee to add).
3. Select the bank account and enter the 10-digit Rabbit LINE Pay Reference No.
4. Enter the amount and select Confirm to receive a one-time password (OTP).
5. Enter the OTP and select Confirm to complete the transaction.

ATM
1. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP/OTHER SERVICE.
2. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP.
3. Select the account type Savings or Current.
4. Select the service category Others > Top Up.
5. Select Rabbit LINE Pay.
6. Enter the Reference No. and select Correct.
7. Enter the amount and select Confirm.
8. Check the details and select Confirm to complete the transaction. Please make sure to keep your receipt.

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KASIKORNBANK (KBank) toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Adding Money to Rabbit LINE Pay E-Wallet via KASIKORNBANK (KBank)

Mobile Banking
1. Tap Top Up > Other Top Up > Rabbit LINE Pay.
2. Enter the Rabbit LINE Pay Reference No., then enter the amount and tap Pay.
3. Check if all the information is correct and tap Confirm to complete the transaction.
 
Internet Banking
1. Log in and select Payment Service.
2. Enter the information in the fields marked with a *.
3. Select Other under Business Type.
4. Choose the company name Rabbit LINE Pay (80427).
5. Select the bank account and enter the Rabbit LINE Pay Reference No.
6. Select Save Payment Form.
7. Enter the OTP and create a payment form.
8. At Top Up Money, select Top Up Other Top Up.
9. Select the form you created.
10. Check if the information is correct and enter the amount.
11. Select Pay > Confirm to complete the transaction.
 
ATM
1. Enter your ATM password.
2. Select Top-up/Mobile Bill Payment.
3. Select Other Top Up > Payroll Card/Cash Card Rabbit LINE Pay.
4. Select the account type.
5. Enter the 10-digit Rabbit LINE Pay Reference No. in the Card No. field.
6. Enter the amount.

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Boonterm Kiosk toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Boonterm Kiosk

1. Go to a Boonterm Kiosk.
Note: You cannot use Boonterm Kiosks at 7-Eleven, BTS stations, or Tesco Lotus.
2. Select เติม Wallet และ ซื้อรหัสบัตร (top up wallet & purchase card code).
3. Select เติม Wallet (top up wallet).
4. Select Rabbit LINE Pay.
5. Enter your cell phone number to receive a confirmation text message.
6. Enter the 10 digit Rabbit LINE Pay Ref no.
7. Select the amount to top up.
Note: There will be a service charge.
8. Review the information that shows up on the screen.
9. Check to see if the amount to top up matches.

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Termsabuyplus Kiosk toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Termsabuyplus Kiosk

1. Select icon "สติกเกอร์ไลน์/Wallet/เกมส์"
2. Select icon "เติมเงิน Rabbit LINE Pay"
3. Input Rabbit LINE Pay Ref no.(10 digits)
4. Select amount to top up
5. Input mobile number for for getting the top up results via sms 
6. Review & confirmation transaction before top up
7. Insert money to top up TernSabuyPlus Kiosk
8. Complete transaction and show results

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신용카드

등록한 카드 종류에 따라 사용할 수 없는 경우도 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The credit or debit cards that can be registered to Rabbit LINE Pay are VISA, Mastercard, or JCB. Please note depending on the card type, the issuing country and the store, the card may not be available for use.

You can check whether your registered card can be used on the payment screen.

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신용카드가 등록되지 않아요. toggle
신용 카드 정보를 정확히 입력했는데도 불구하고 등록할 수 없을 경우는 아래 내용을 확인해 주세요.
Visa LINE Pay 신용카드를 등록할 수 없다면 여기를 확인해 주세요.

1. 온라인 결제가 가능한 카드인가요?
2. 해외에서 이용할 수 있는 카드인가요?
3. 법인 카드인가요?
* 법인 카드는 이용할 수 있습니다만 결제처의 업종이나 온라인 거래에 제한이 있을 수 있습니다.

확인이 어려울 경우, 신용 카드 발급처로 문의해 주세요.

참고로, 이미 등록이 완료된 카드 정보(유효 기한 등)을 업데이트하려면 먼저 등록되어 있는 정보를 삭제한 후에 등록해야 합니다.
이에 해당된다면 경우, 삭제 후에 다시 등록해 주세요.

<삭제 방법>
1) LINE Pay의 설정 > 신용 카드 선택
2) 해당 카드 오른쪽 위에 있는 ‘×’를 눌러 삭제

등록 가능 횟수를 초과했다면 여기를 확인해 주세요.

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카드를 등록했는데 결제되었다는 SMS가 왔어요. toggle
카드 등록 과정 중에 발생하는 인증결제로, 고객님께 실제 청구되지 않으니 염려하지 않으셔도 됩니다.

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카드는 몇 개까지 등록가능한가요? toggle
카드는 최대 4개까지 등록할 수 있습니다.

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등록한 카드로 결제한 내역은 확인 가능한가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You will receive a message from the Rabbit LINE Pay official account with the details of your Rabbit LINE Pay transactions.

 

You can also go to Rabbit LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to Rabbit LINE Pay, you can only check the transaction details in the message sent from the Rabbit LINE Pay official account.

 

From the Settings menu, there are many features you can use including managing your credit card.

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등록한 카드의 유효기한이 만료되었어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to issue a new one. When you receive a new card, you can register the details of your new card by going to Settings in the Rabbit LINE Pay menu.

Please note that the details of your expired card will not be automatically deleted. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a card registered on Rabbit LINE Pay, please refer to the following Help article based on the country and region you are using LINE in.

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등록한 신용카드를 분실했어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on Rabbit LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on Rabbit LINE Pay again.

If you have the card reissued, please register the new card on Rabbit LINE Pay.

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등록한 카드는 어떻게 사용하나요? toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

After choosing a product from a participating merchant (such as LINE STORE), select Rabbit LINE Pay as the payment method when checking out. Then select the card you wish to use on the Rabbit LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use Rabbit LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept Rabbit LINE Pay vary by country.


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카드를 등록하거나 삭제하려면 어떻게 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

On the top page of Rabbit LINE Pay, tap New Card or Settings > Credit Cards to add or delete cards.

Adding Credit and Debit Cards
Enter the credit card number, expiration date, and CVC to add the card. You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.

Please note that some cards may not be accepted by some merchants or countries.

Deleting Credit and Debit Cards
Go to the Rabbit LINE Pay Settings menu and select the credit card to delete it. The transaction history for deleted cards will not be deleted.

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LINE Pay의 카드 인증이란 무엇인가요? toggle
LINE Pay 카드 인증은 신용카드 도용(제3자에 의한 사칭 등)을 방지하고 더욱 안전하게 결제할 수 있도록 카드사의 3D Secure 본인 인증 서비스를 활용합니다.

인증이 완료된 카드는 LINE Pay에 등록되며 LINE Pay 비밀번호만 입력하면 결제를 할 수 있습니다.
* 대만에서 LINE Pay를 사용하시는 경우 여기를 확인해 주세요.

LINE Pay에서 카드 인증을 신청하면 등록하려는 카드의 카드사에 3D Secure 등록 여부를 확인하여 카드를 인증합니다.
카드사가 3D Secure 카드 인증 서비스를 지원하는 경우 해당 서비스에 가입하지 않았어도 LINE Pay에서 바로 등록할 수 있습니다.

3D Secure 서비스의 명칭은 카드사마다 다를 수 있습니다.
3D Secure가 지원되지 않을 경우 카드를 LINE Pay에 등록할 수 없다는 점을 유의해 주세요.

카드를 등록하면 유효 여부를 확인하기 위해 소정의 금액이 결제됩니다.
이때 결제된 금액은 즉시 취소되어 환불됩니다.

카드 인증을 할 수 없는 경우 여기를 참조해 주세요.

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아니오

LINE Pay의 카드 인증에 실패했어요. toggle
상황에 따라 아래를 참조해 주세요.

‘카드를 인증하지 못했습니다.’, ‘다른 카드로 다시 시도해 주세요.’라는 메시지가 나옴
카드사마다 제공하고 3D Secure 카드 인증 서비스는 다를 수 있으므로
카드 인증 서비스 사용에 어려움이 있을 경우는 각 카드사로 문의해 주시길 바랍니다.

또한, 3D Secure를 지원하지 않는 카드사의 카드는 LINE Pay에 등록할 수 없습니다.
LINE Pay의 카드 인증에 대한 상세 내용은 여기를 참조해 주세요.

카드 인증 비밀번호를 잊어버림/OTP(One time password)를 받을 수 없음
LINE Pay 카드 인증 서비스는 각 카드사의 3D Secure 인증 서비스를 사용하고 있습니다.
비밀번호를 잊어버리신 경우나 OTP를 받을 수 없으신 경우는 해당 카드사로 문의해 주시길 바랍니다.

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송금/송금요청

해외에 사는 친구와 송금, 송금 요청, 더치페이 기능을 사용할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You cannot send and request money or split bills with friends who are registered to LINE with a phone number from another country.

Additionally, you cannot use those features with friends if the following applies.

- They are suspended from using Rabbit LINE Pay.
- You have blocked them or they have blocked you.

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Rabbit LINE Pay에 가입하지 않은 LINE 친구에게 송금할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can send money to a LINE friend who is not signed up for Rabbit LINE Pay. Your friend can accept the money you sent them after they sign up.

However, if your friend does not sign up for Rabbit LINE Pay within seven days of the money being sent, it will be cancelled and the amount will be returned to the sender.

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송금 및 더치페이 요청 후 잔액은 언제 반영 되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

After submitting a request to send money or split a bill, the exchange will show up in both you and your friends’ LINE Pay balance the moment your friend sends the requested amount.

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송금, 송금 요청, 더치페이 내역은 확인할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can see your history by going to the Rabbit LINE Pay main menu > Settings > Account Activity.

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Rabbit LINE Pay에 가입하지 않아도 송금, 송금 요청, 더치페이 기능을 사용할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Only users who are signed up for Rabbit LINE Pay can use these features.

After signing up, opening a Rabbit LINE Pay balance account will allow you to use all features such as sending and requesting money, and splitting bills with friends.

If you do not have a Rabbit LINE Pay balance account, you will only be able to request money and request to split bills with friends.

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더치페이 기능이란 무엇인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

With the Split Bill feature you can request or send money to your LINE friends for the divided amount.

Please follow the steps below to request to split a bill.

1. In Rabbit LINE Pay, tap Split Bill.
2. Select the friends to split the bill with. Please make sure you are sending the request to the right friends.
3. Tap Select.
4. Enter the total amount and tap Next.
5. Check the amount for each person and tap Next.
6. Enter an optional message, sticker or image and tap Split Bill.

After going through the above steps, the message will be sent to your friends. After your friends send money, each of your balances will be updated.

If the total amount cannot be split evenly between the number of friends, the requested amount will be rounded up automatically and the person who requested to split the bill will receive the rounded up amount.
E.g. THB 1,000/3 people = THB 334 + THB 334 + THB 334 (total amount adjusted to THB 1,002)

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송금하려면 어떻게 해야 하나요? toggle

(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Please refer to the following steps to send money:

1. In Rabbit LINE Pay, tap Send Money.
2. Select the friend you want to send money to then tap Select.
3. Enter the desired amount in Transfer Amount then tap Next.
Note: There will be no charge for sending money.
4. Enter an optional message, select a sticker or image, then tap Send money.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after you are asked to enter a message.
5. Enter your Rabbit LINE Pay passcode.

The message will be sent to your friend and the amount will appear in their Rabbit LINE Pay balance.

You can also send money to friends who haven't signed up for Rabbit LINE Pay. After your friend signs up for Rabbit LINE Pay, they can receive the amount that was sent to them. If they do not sign up within seven days of the money being sent, it will be canceled and the amount will be returned to the sender.

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송금을 요청하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Request money on Rabbit LINE Pay is a feature which allows you to ask your LINE friends to send money to your Rabbit LINE Pay account.

The steps to request money are as follows.

1. In Rabbit LINE Pay, tap Request Money.
2. Tap the friend you wish to request money from then tap Select.
3. Enter the desired amount in Transfer Amount then tap Next.
4. Enter an optional message, sticker or image and tap Request Money.

The message will be sent to your friend and when your friend sends the money you requested, the amount will be reflected in both of your balances.

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송금 한도액은 얼마인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

The limits on sending money for Thai citizens are as follows:

Minimum: None
Maximum: THB 49,999 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 49,999.

The limits on sending money for foreigners living in Thailand are as follows:

Minimum: None
Maximum: THB 5,000 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 10,000.

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결제

Rabbit LINE Pay의 결제 수단에는 어떤 것이 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.) 

With Rabbit LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your Rabbit LINE Pay balance.

Payment limits when using your Rabbit LINE Pay balance
Per payment: THB 49,999
Total per day: THB 99,999

To add money to your Rabbit LINE Pay balance, please see the following Help articles.

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Rabbit LINE Pay에서 결제할 수 있는 서비스와 상점을 알려주세요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can use Rabbit LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use Rabbit LINE Pay to keep expanding in the future.

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결제를 취소하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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자동 결제란 무엇인가요? toggle

자동 결제는 자판기나 온라인 가맹점 등에서 정기 결제를 이용할 때 매번 LINE Pay 비밀번호를 입력하지 않아도 자동으로 결제할 수 있는 기능입니다.

이 기능을 지원하는 가맹점에서 처음 결제 시 동의 사항에 동의해 주시면 이용할 수 있습니다.

 

처음 결제할 때 가맹점에 따라 LINE Pay 잔액, 충전&결제, 은행 직불 결제 중에서 결제 방법을 설정할 수 있습니다.

또한, LINE 포인트를 사용할 수 있는 가맹점은 LINE 포인트를 우선적으로 사용할 수도 있습니다.

단, 설정한 결제한 방법이나 LINE 포인트의 사용 설정을 변경하고 싶다면 LINE Pay의 자동 결제 메뉴에서 연결을 해제한 후에 다시 설정해야 합니다.

 

변경할 수 없는 가맹점의 경우, 가맹점측의 앱이나 웹사이트에서 설정해 주세요.

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배송 상황을 알고 싶어요. toggle
LINE Pay는 상품 구매 시 편리하게 이용하시도록 결제 기능을 제공하는 서비스입니다.
상품의 배송상황은 상품을 구매하신 해당 쇼핑몰에 문의해주세요.

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LINE Pay에 등록된 신용카드로 결제할 수 없어요. toggle
카드 결제에 실패할 경우 아래에 해당될 가능성이 있습니다.

1. 카드 정보가 유효하지 않은 경우
2. 일시적인 오류가 발생한 경우
3. 부정 이용 방지 시스템이 작동한 경우

등록한 카드가 온라인에서 결제할 수 있는 카드인지, 카드 정보가 정확한지 다시 한번 확인해 주세요.

위 내용을 확인해도 문제가 해결되지 않을 경우 아래 문의 페이지로 문의해 주세요.
등록한 전화번호의 국가에 따라 아래 중에서 선택해 주세요.


* 충전&결제에 실패한 경우는 여기를 확인해 주세요.

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오프라인 매장에서 결제할 수 있나요? toggle
일부 가맹점에서 내 코드 기능을 통해 결제할 수 있습니다.
* 일본, 태국 이외의 국가/지역에서는 신용카드 결제만 이용할 수 있습니다.

오프라인 매장에서 코드로 결제하는 방법은 두 가지가 있습니다.
자세한 내용은 아래 도움말을 참조해 주세요.
* 코드 스캔 사용 방법은 LINE에 등록한 전화번호의 국가에 따라 달라집니다.

매장 코드를 스캔

내 코드를 매장에 제시

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코드로 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To make payments at physical store locations using the My Code feature from the Rabbit LINE Pay app, please refer to the steps below:
 
1. From the Rabbit LINE Pay main menu, tap My Code.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one when you select My Code.
2. Select a payment method, then tap OK.
3. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:
• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.
• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:
Minimum per day: THB 1
Maximum per day: THB 99,999
Maximum per transaction: THB 49,999
Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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상품을 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Please follow the steps below to make purchases using Rabbit LINE Pay.

If you are registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Rabbit LINE Pay will start up on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your Rabbit LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. If you have not registered a phone number to your LINE account, register your phone number now.
Note: You cannot make payments unless you have a phone number registered to your LINE account.
3. Enter your credit card details.
4. Select whether or not you want to join Rabbit LINE Pay.
Note: If you choose to join Rabbit LINE Pay, set a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from Rabbit LINE Pay with the transaction details.

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전기 요금을 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can pay an electric bill from either the main menu on Rabbit LINE Pay or from a bill alert as follows:

Rabbit LINE Pay
1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.
2. Enter the CA No. > tap OK.
3. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
4. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
5. Enter your passcode.
6. Confirm the final payment amount > tap Pay.

Bill Alert
1. Tap the link from the bill alert message sent to you on LINE.
2. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
3. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your passcode.
5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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청구서 알림은 어떻게 설정하면 되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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청구서 알림은 몇 개까지 설정할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can set to receive bill alerts for up to 10 accounts.

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청구 금액의 일부만 결제할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.

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Rabbit LINE Pay에 가입하지 않아도 결제할 수 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you're a LINE user, you can use Rabbit LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your Rabbit LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the Rabbit LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.
Note: If you are not registered to Rabbit LINE Pay and want to make a purchase, you must agree to the following:

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아니오

스마트폰에서 Rabbit LINE Pay로 결제할 수 없어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If a payment failed to process when using Rabbit LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the Rabbit LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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내 코드란 어떤 기능인가요? toggle

​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.) 

 

The My Code feature allows you to make payments with Rabbit LINE Pay at merchant stores by scanning your code.

1. From the Rabbit LINE Pay main menu, tap My Code.
2. Select your payment method.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.
Note: If you haven't set a Rabbit LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

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결제 알림의 확정일이 대기중으로 표시되어 있는데 결제가 완료되지 않은 건가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Transaction completed notifications for Rabbit LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.
If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it means it is in the final stages of being processed.
The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on Rabbit LINE Pay.

Steps to check your payment history
1. In Rabbit LINE Pay tap Settings > Credit Card Purchase History or Purchase History.
You can also confirm via Notices.

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스캔이란 어떤 기능인가요? toggle

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The Scan feature allows you to easily bring up the payment page to make purchases with Rabbit LINE Pay by scanning a code at some Rabbit LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the Rabbit LINE Pay app to make a payment.

1. From Rabbit LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.
Note: If you haven't set a Rabbit LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your Rabbit LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

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LINE 포인트를 이용한 결제를 취소하면 해당 포인트는 돌려받을 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

When you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

Keep in mind that if you are refunded Points that have already expired, you'll only be able to use them until they expire again at around 5 am the following day.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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LINE 포인트를 함께 사용하여 결제할 수 없어요. toggle

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LINE Points cannot be used for payments at some merchants.

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청구서 바코드가 스캔되지 않아요. toggle

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If you're having trouble scanning a barcode, try moving the camera a little closer or further away.
Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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해외 LINE Pay 가맹점에서 결제할 수 있나요? toggle
해외에서도 LINE Pay 마크가 있다면 코드 결제가 가능합니다.
단, 해외에서 사용할 때는 LINE Pay에 등록된 신용카드로만 결제할 수 있습니다.
* LINE 포인트나 쿠폰은 사용할 수 없습니다.
<내 QR/바코드를 제시하여 결제할 경우>
 - 기기의 위치 정보로 확인된 국가의 가맹점에 따라 결제됩니다. 
 - 자동 전환되지 않는다면, 코드 결제 화면 아래의 국기 아이콘을 선택하여 현재 국가를 변경해 주세요. 
<매장의 QR/바코드를 스캔할 경우>
 - LINE Pay에 등록되어 있는 신용카드를 선택하여 결제해 주세요. 
* 일본에서는 해외 거주 계정으로 결제할 수 없습니다. 
빠른 시일 내에 다양한 결제 수단을 제공할 수 있도록 노력하겠습니다.

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LINE 포인트로 결제한 내역은 어디서 확인할 수 있나요? toggle

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You can check the Points you used in the notification after you make a payment. You can also see a breakdown of payments under Purchase History in Rabbit LINE Pay.

To check your breakdown payment in Purchase History:

1. Go to Rabbit LINE Pay main menu > Purchase History
2. Choose the payment you wish to check for the Purchase Details.
Note: You can check the payment total and Points used separately.You will also receive a notification with the details if a payment made using LINE Points is canceled.

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LINE 포인트로 오프라인 매장에서 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can also use LINE Points instead of cash when using Rabbit LINE Pay to make payments at some offline stores (such as Kerry Express, McDonald's, Burger King and Etc.).

After registering a credit card to Rabbit LINE Pay, you can choose to use your LINE Point balance first by going to Rabbit LINE Pay > tap My Code LINE Points.

If you don't have enough Points for the payment, your registered card or Rabbit LINE Pay balance will be used.

For offline stores that do not accept LINE Points, your registered card or Rabbit LINE Pay balance will be used for the entire payment amount.

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You can use LINE Points instead of cash to make payments on the following websites.
Note: The conversion rate for LINE Points is 1 Point for THB 1.

- LINE STORE
- LINE GIFTSHOP (with over 1000 products)
- Over 500 online & Offline stores that accept Rabbit LINE Pay payments
- Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.
Note: You need to register a credit card to Rabbit LINE Pay before hand.

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Access the payment confirmation screen > Enter the amount of Points you wish to use in the Pay with Points box.
3. Check the payment details > choose Pay
4. Enter your Rabbit LINE Pay passcode.
5. Confirm the payment amount > Pay

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LINE 포인트로 결제한 부분을 취소하면 환불은 어떻게 되나요? toggle

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If a payment made using LINE Points is canceled, the payment amount made with your credit card or Rabbit LINE Pay balance will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment total is THB 1,000, and you used THB 800 from your credit card and 200 LINE Points:
If the order is canceled, THB 800 will be refunded to your credit card, and 200 LINE Points will be added back to your Point balance.

Note: Even if LINE Points are refunded, their expiration date does not change.

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결제 시 사용할 LINE 포인트를 지정할 수 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

 

Can I specify the number of LINE Points I want to use in a payment?

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your credit card or Rabbit LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

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쿠폰

어떤 종류의 쿠폰이 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

We offer coupons that can be used for discounts when making payments at LINE Pay merchants. Coupons are either for a specified amount (e.g. THB 500 off) or a certain percent off (e.g. 10% off).

We plan to keep expanding the number of merchants where coupons can be used in the future.

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쿠폰 목록에서 쿠폰이 보이지 않아요. toggle
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A coupon will not appear if it expired or was withdrawn.

To see which coupons can no longer be used, go to My coupons and tap Expired coupons.

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쿠폰을 이용하려면 어떻게 해야 하나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can use coupons that you receive on LINE for purchases made using Rabbit LINE Pay.
Note: Coupons can only be used for online payments.

To use coupons:
1. On the Rabbit LINE Pay payment screen, tap Search.
2. Choose the coupon you want to use, then tap OK.
3. Check your new total (with the coupon discount applied).
4. If you’re using LINE Points, enter the amount you want to use.
5. Select your payment method.
6. Check each item on the payment confirmation screen and the amount, then tap Pay.

Coupon discounts are deducted from the item's original price.
For example: If you want to use a 10% off coupon for an item that is THB 300, you’ll get a discount for THB 30 off and only pay THB 270.

For more information on using coupons from different payment screens, please refer to the following details:

How to use a coupon when paying with a QR code
1. From the Rabbit LINE Pay main menu, tap Scan.
2. Scan the store's QR code.
3. Enter the amount to pay, then tap Request Payment. Confirm the amount and tap OK.
4. On the payment screen, select a coupon by tapping Search on the right of the Coupons field.
5. Check the discount you received from the coupon, then tap Pay.
6. That's all there is to it!

How to use a coupon when paying with My Code
1. From the Rabbit LINE Pay main menu, tap My Code.
2. On the My Code screen, select a coupon by tapping Search on the right of the Coupons field.
3. Select one under Available Coupons and tap OK.
4. Show the cashier the coupon details and the discount you received, then select your payment method.
5. Cashier scan QR code
6. That's all there is to it!

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쿠폰 이용 내역을 확인하려면 어떻게 해야 하나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To see which coupons you used, go to the LINE Pay main menu, tap History, then select a payment. Any coupon you used will appear on the Purchase Details screen.

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주문 완료 후에 쿠폰을 이용할 수 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Coupons cannot be used for orders that have already been made.

If you'd like to use a coupon after making an order, please cancel the order and make the order again using the coupon.
Note: Please understand that some payments cannot be canceled.

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주문을 취소했을 경우, 다시 한번 동일한 쿠폰을 사용할 수 있나요? toggle
​(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If a payment for an order is canceled, you can use the same coupon as long as it hasn't expired. 
Example: If you used a coupon that expires on December 20 for a payment canceled on December 10, you can use that coupon again until December 20.

However, you won't be able to use a coupon again if it has expired.
Example: If you used a coupon that expires on December 20 for a payment canceled on December 31, you cannot use that coupon again.

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쿠폰을 사용할 수 없어요. toggle
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You cannot use coupons when making payments if:
• The discount amount is greater than the payment total.
Coupons for a specified amount cannot be used if the discount is greater than the price of the item you're trying to purchase.

• The discount amount is greater than the maximum discount limit.
Coupons for a certain percent off cannot be used if the discount amount exceeds the maximum amount possible for a discount. The maximum discount limit is stated on the coupon.
Example: If a 10% off coupon has a maximum discount limit of THB 500, you cannot use it to purchase an item for THB 10,000 (for a discount of THB 1,000) .

• The coupon has been made unavailable.
Coupons cannot be used if they have been withdrawn or suspended.

• The coupon you selected is not accepted by the merchant.

• You have already used the coupon, or it has expired.

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쿠폰은 어디서 사용할 수 있나요? toggle
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You can see which coupons can be used at different merchants in the My coupons section of the LINE Pay main menu.

We currently offer coupons that can be used for discounts with specific merchants, and plan to keep expanding the number of merchants where coupons can be used in the future.

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쿠폰의 유효 기한을 확인하고 싶어요. toggle
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You can see each coupon's expiration date in the My coupons section of the LINE Pay main menu. In addition to expiration dates, you can also see where each coupon is accepted and other relevant information.

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Mobile Top-Up

Mobile Top-Up 이 무엇인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Mobile Top-Up is a feature where you can top up your mobile phone with prepaid money using Rabbit LINE Pay.

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어떻게 충전하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

To top-up your phone number with Rabbit LINE Pay, please see the following steps:

1. From the Rabbit LINE Pay main menu, tap Mobile Top-up.
2. Select the carrier for the phone number you want to top-up.
3. Enter the phone number. You can enter the phone number manually or select it from your device's contacts list.
Note: Please make sure you entered the correct phone number.
4. Select the amount of money to add and tap Top Up.
5. On the payment screen, select your payment method and tap the Pay button at the bottom of the screen.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
6. Enter your Rabbit LINE Pay passcode.
7. Check the payment details, then tap Pay.

After making a payment, you can see your payment history on Rabbit LINE Pay by tapping Settings > Credit Card Purchase History.

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다른 사람의 핸드폰도 충전가능한가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can.

You can easily top up prepaid money to your parents, friends and children's mobile phones. Please make sure you enter the correct phone number so you don't top up the wrong mobile phone.

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전화번호를 잘못 입력해서 충전했어요. toggle
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If you added money to the wrong phone number, we will look into the issue. In this case, please contact us with the following information:

1. What is the phone number you incorrectly added money to?
2. What is the phone number you wanted to add money to?
3. When did you add money to the wrong phone number? Please give the date and time.
4. What mobile phone carrier do you use?

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충전 수수료가 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

No, there is no fee for topping up money.

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LINE Pay결제도, 충전도 성공했는데 실제로 충전이 되지 않았어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you have checked your History and found that money was not added to your phone number, please contact Rabbit LINE Pay Customer Service with the following information:

1. What is the phone number you mistakenly added money to?
2. What is the phone number you wanted to add money to?
3. When did you add money to the wrong phone number? Please give the date and time.
4. What mobile phone carrier do you use?

If you see "Purchase Canceled" in your Rabbit LINE Pay History, it means the purchase was not completed and your mobile phone was not topped up. In this case, please try again.

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