LINE Pay是什麼樣的服務呢? toggle

LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For details about using LINE Pay, see here (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and get access to features for sending and withdrawing money.

Related Help articles:


LINE Pay卡及Google Pay(QUICPay+)是什麼樣的服務? toggle

See the LINE Pay card Help page for more information.


LINE Pay的建議使用環境 toggle
使用LINE Pay的服務時,必須透過iPhone或Android行動裝置進行操作。
若透過平板電腦使用LINE Pay,可能會出現無法正常使用的情況,敬請留意。

LINE Pay的建議使用環境如下。

⋅iOS 14.0以上版本

⋅Android OS 7.0以上版本

⋅Google Chrome:30以上版本
⋅Microsoft Internet Explorer:11以上版本
⋅Mozilla Firefox:27以上版本

若與銀行帳戶進行連動時發生錯誤,請將裝置的瀏覽器更新至最新版本,或是以其他最新版本的瀏覽器使用LINE Pay服務。




使用LINE Pay時需要支付手續費嗎? toggle

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE. However, there are service charges for the following features.

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Pay bill
Note: For more information on Pay bill service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.


LINE Pay安全嗎? toggle
為了防止帳號遭到第三者不當使用,除了LINE帳號的密碼外,用戶可以另外設定一筆LINE Pay密碼。
當智慧手機遺失或遭竊時,LINE Pay密碼將成為保護您LINE Pay帳號安全的手段之一。
※為了讓您在更安全的環境下使用本服務,建議您完成LINE Pay密碼的設定。

開啟LINE Pay的密碼鎖定設定,LINE Pay餘額及信用卡資料等資訊即可獲得更高層級的安全保護。
LINE Pay密碼鎖定的設定方法,請參閱下列說明。

1. 於LINE Pay主畫面依序點選「設定」「密碼」
2. 開啟「密碼鎖定」的功能

透過LINE Pay進行付費時,我們使用的高度加密技術可保護用戶的個人資料及付費資訊不受外部釣魚網站攻擊,且系統內將會對用戶個人資料及LINE Pay基本資料進行雙重認證。
交易進行時,必須透過智慧手機開啟LINE Pay,並由用戶本人親自執行付費操作。
同時,畫面上將會顯示用戶本人的LINE基本資料,讓用戶可由畫面上的資料得知該筆交易是經由LINE Pay執行。

萬一您的智慧手機不慎遺失,請立即與我們聯絡,我們可為您的LINE Pay辦理停用手續,敬請放心。
當您希望再次使用LINE Pay時,只要透過智慧手機即可直接進行操作。

若希望停用LINE Pay,請先確認此處的說明後再提出申請,謝謝。
※若Visa LINE Pay信用卡遺失或遭竊,請參考此處說明。


「LINE Cash」和「LINE Money」是什麼呢? toggle

There are two types of LINE Pay accounts. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
This account type is for users who have not completed verifying their identities on LINE Pay.

With a LINE Cash account, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. Having either of the following cards issued will allow you to make purchases at Visa merchants.
Note: You can have both cards issued.

• Visa LINE Pay prepaid card (only for use with online Visa merchants in Japan)
• Visa LINE Pay credit card

In addition to making payments, the only available features are Request Money and Split Bill Request. You cannot send money to your friends on LINE.

LINE Money account
This account type is for users who have completed verifying their identities on LINE Pay.
Note: For information on verifying your identity to use LINE Money, see this Help article.

When you verify your identity, your limits for adding, withdrawing, and spending money are raised. For more information, see this Help article.

 You can also use the following features:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers
• Use a Visa LINE Pay prepaid card with online Visa merchants outside of Japan


使用「LINE Money」時所需要的用戶身分認證該如何進行呢? toggle

- As of September 16, 2020, temporary restrictions have been placed on registering bank accounts and adding money to LINE Pay for some banks.
- If you see a message saying that service has been restricted after selecting your bank account, please consider verifying your identity with your smartphone.
- For information on which banks are subject to restrictions and other details, see Notices in the LINE Pay main menu.

To use LINE Money, you need to verify your identity with your smartphone. To do so, go to LINE Pay and tap Settings > Identity verification, and follow the onscreen guidance.
- If you haven’t set a passcode, you must set one after agreeing to the Terms of Use.
- Your identity verification request will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).
- This option may not be available on some devices.
- You need to take a photo of the side of your ID (its thickness). For instructions on how to do so, see this official LINE Pay blog entry. (Only available in Japanese.)

You can use any of the following photo IDs when verifying your identity.

• Driver's license
• Driving history certificate (運転経歴証明書)
• Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
• Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
• Residence card
• Special permanent resident certificate

Once you've finished verifying your identity with your smartphone, you'll receive a notification from the LINE Pay identity verification (LINE Pay本人確認) account, and you'll be able to send money and use other LINE Money services.
- You need to use LINE version 9.6.5 or later (iOS) to verify your identity this way.
- As of September 30, 2021, the option to verify your identity just by linking a bank account is no longer available.


無法完成「智慧手機認證」 toggle



The Verify with your smartphone option is usually completed on the same day or within three days.
Note: It may take longer depending on the volume of requests we receive.

Once completed, the LINE Pay Identity Verification (LINE Pay本人確認) account will contact you with your results via a message on LINE. For details regarding your results, check the link in the chat message.

If your application is not successful, make sure:
• Your name and address are written exactly as they appear on your ID.
Note: Be sure to also enter the building name and apartment number.
• Your entire ID is visible and all the details are clear.
• There is no glare in the photo of your ID.
• To take a photo of your ID in a way so that its thickness can be confirmed.
• To take photos of both sides of your ID if required.
Note: We cannot accept a photo of only the front or back of the ID, or photos of one side from two different IDs.
• To attach photos of the personal data page and the "Information on Bearer" page if you're using your passport.
Note: Your application will not be accepted if we cannot confirm the "Information on Bearer" page.

For more information on how to verify your identity, see this blog post (only available in Japanese).


LINE Pay內哪些服務無法獲得點數回饋? toggle



In LINE POINT CLUB, you will not receive Points for:
• Payments made with methods other than Add & Pay.
• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.
• The portion of a purchase that was discounted with Points.
• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).
• LINE Pay card (JCB brand) payments.
• Visa LINE Pay prepaid card payments.
• Google Pay (QUICPay+).
• Google Pay (iD)
• Apple Pay (iD).

For details about transactions that do not earn Points, see this Help article.

Related Help article: