If your purchased items are not showing up, restart the app and your device to check whether the items appear. If the items still do not appear, please contact us via the inquiry form located within the Help section of the relevant LINE GAME app with the following information.
1. Where was the purchase made?
LINE STORE
2. When was the purchase made?
E.g., January 1, 11:30 am
3. What item(s) were purchased?
E.g., JPY 1000 worth of (item name)
4. Which item(s) are not showing up, and how many?
5. Which payment method did you use?
E.g., Credit card
Purchase times and items are displayed in the Purchase History located in your account page.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.