LINE STORE Help Center

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To log in to LINE STORE, please follow the steps below for your device.

To log in to LINE STORE from your smartphone

1. Access LINE STORE from the LINE app.

2. Tap the menu icon at the top left > Log in.

If you add the LINE STORE official account as a friend on LINE, you can easily access LINE STORE from the account information section of its profile screen. See this Help article for information about adding official accounts as friends.

To Log in to LINE STORE from your PC

1. Access LINE STORE.

2. Click Log in at the top right.

3. Click QR code login.

4. On your smartphone, start LINE and tap the Home tab > Add friends > QR code.

5. Scan the QR code.

6. Tap Log in on your smartphone.

Note: If the identity verification screen appears, enter the verification code on your smartphone.

1. Access LINE STORE.

2. Click Log in at the top right of LINE STORE.

3. Enter the email address and password you registered on the LINE app, then click Log in.

You need to have a phone number registered with LINE to log in to LINE STORE. If you've only verified LINE with a Facebook account, Apple ID, or Google account, you won't be able to log in to LINE STORE. You can register a phone number on the LINE app by tapping the Home tab > Settings > Account.

Note: From LINE version 13.11.0, it is possible to sign up for a LINE account without a phone number in certain regions and for users of such accounts to log in to LINE STORE without a phone number.

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As LINE STORE is a browser-based service, if there is no activity for a certain period of time from a logged in user, your account will be automatically logged out. If this happens, you must log in again.

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LINE STORE is available worldwide except for in mainland China, Russia, and Singapore. In some countries, LINE STORE is only available for Android or iOS devices.

For information about how to use LINE STORE, see this Help article.

For the payment methods available, see this Help article.

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Because the services offered by LINE STORE are linked to your LINE account, it is not possible for you to delete only your LINE STORE account.

You can delete your LINE STORE account by deleting your LINE account, but at the same time that means that all of your LINE STORE data (your Purchase History, purchased products, Charge History, My Credit balance, and so on) will also be deleted.

This data cannot be recovered once it has been deleted. Please think through your decision very carefully before deleting your account.

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Whenever you log in to LINE STORE, you’ll receive a login notification.

If you received a notification but don’t remember logging in, we recommend doing the following to strengthen your security.

Turn off Allow login from other devices:
If you turn off the Allow login setting, it will automatically log you out from any other device (e.g. LINE for PC, LINE for iPad) and your account cannot be logged back in to from those devices.

To turn this setting off, go to the Home tab > Settings > Account, and turn OFF Allow login.
Note: You can quickly access the Account screen by selecting this link from your smartphone.

Change your password:
For the steps on how to change your password, see the following Help article.

Registering/checking/changing your email address and password

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As part of our effort to strengthen the security of LINE STORE, you will be temporarily restricted from logging in if you try multiple times unsuccessfully. If this happens, please wait between 12 to 24 hours before trying to log in again.

If you're still unable to log in after waiting the appropriate amount of time, please see this Help article.

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We are currently adding 2-Factor Authentication to all of our services that can be logged into with a LINE account.

2-Factor Authentication is a method for verifying your identity. When you try logging in to a service, a verification code will appear that needs to be entered into LINE on your smartphone.

This extra step of verifying your identity with your LINE account helps prevent unauthorized logins, even if someone else knows your password.

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Logging in to LINE STORE

Once I log in, will my account stay logged in?

Which countries and regions is LINE STORE available in?

Can I delete my account?

I received a login notification that I don't remember

I entered my email address and password correctly but can't log in

I see a verification code when logging in