You can report spam or problematic messages and the people that send them from inside a chat.
Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat:
1. Tap the menu icon at the top of the chat screen >
Settings.
2. Tap
Report.
3. Select your reason for reporting the person, then tap
Agree & send.
Useful info
For official accounts, you can also report them by selecting Report at the bottom of the relevant official account's profile page.
To report spam or problematic messages:
1. Tap and hold the message you want to report.
2. Tap
Report.
3. Select your reason for reporting the message, then tap
Agree & send.
4. Choose whether or not to block the sender.
We will investigate the matter based on your report. If we find that the person has violated our Terms and Conditions, we will take appropriate action.
Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.